2017 Buick Lacrosse

This vehicle has major suspension issues containing the complete strut assembly, lower control arms, and strut yokes/forks, which can not be replaced due to the discontinuance of the vehicle and parts itself. Because of this the car cannot receive an alignment which cause the tires to be eaten up at a rapid rate. When going over a bump in the highway the steering column goes one way while the car goes another. The car slides all over the road. Extreme safety concerns for my family and I.

The contact owns a 2017 Buick Lacrosse. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the front driver's side wheel well. The contact stated that increased effort was needed to maneuver the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the front driver's side strut. The vehicle was not repaired because parts were not available. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was unknown. The VIN was not available.

The air bag warning light in the dash came on intermittently during driving. I took the vehicle to the dealer for service December 27, 2023, since it was a safety issue that the authorized dealer needs to take care of. At first, they said it was a bad battery and the safety system needed reprogramming. Which they did for about $800. When driving home from the dealer the air bag light came back on so a few days later I returned the car to the dealer. Then they said it was the passenger seat safety module that needed to be replaced. That was back in January of 2024, over 6 months ago. At that point I learned that the car is not drivable since the air bag could deploy at any time or would not function if requested in an accident. General Motors says they do not have the part that is critical to the operation of the air bag system to replace. That was over 6 months ago, with no prediction when they will have the part. This is a critical part of the safety system that they can't replace which leads me to believe there is more to this than they are telling me!! Federal law requires them to have parts for vehicles less than 7 years old - they don't!! How many other vehicles have this part? Is the part defective since it failed without any other causes that could be identified? Why can't they replace this critical safety part after 7 months of waiting with no end in sight!!!

The contact owns a 2017 Buick Lacrosse. The contact stated while driving at various speeds, the vehicle was making an abnormally loud stomping sound and the wheels were shuddering significantly. The contact stated that the failure had been recurring while driving. The vehicle was taken to the dealer, where it was diagnosed that the suspension yoke had failed and needed to be replaced; however, the part had been discontinued. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the part had been discontinued. The failure mileage was approximately 65,000. The VIN was not available.

The contact owns a 2017 Buick Lacrosse. The contact stated that the rear brakes were worn three times faster than the front brakes. The check engine warning light was illuminated. The contact was concerned about the safety of the vehicle. The vehicle was taken to the dealer, where it was diagnosed; however, the cause of the failure was not yet determined. The vehicle was taken to another dealer but was not yet diagnosed. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to trade the vehicle. The failure mileage was approximately 33,000.

The contact owns a 2017 Buick LaCrosse. The contact stated while driving at an undisclosed speed, the Steering Advance System Declined message was displayed. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure. The failure recurred. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact related the failure to NHTSA Campaign Number: 17V116000 (Steering) however, the VIN was not included in the recall. The failure mileage was approximately 123,000.

The contact owns a 2017 Buick Lacrosse. The contact stated that after his wife had parked and turning off the vehicle, moments later the vehicle was restarted and the check engine and TCM warning lights remained illuminated. Additionally, the transmission shifter failed to shift out of park. The vehicle towed to the local dealer. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 70,000.