NHTSA owner reports · September 18, 2026 snapshot.
Steering complaints
12 reportsClear category filter79,535 miles · Feb 3, 2025
Steering
The contact owns a 2014 Buick LaCrosse. The contact stated that while his wife was driving on the highway at 25 MPH, the “Service Power Steering” message was displayed, and shortly afterward the vehicle lost power steering functionality and the steering wheel became difficult to turn. The contact stated that his wife proceeded t…
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The contact owns a 2014 Buick LaCrosse. The contact stated that while his wife was driving on the highway at 25 MPH, the “Service Power Steering” message was displayed, and shortly afterward the vehicle lost power steering functionality and the steering wheel became difficult to turn. The contact stated that his wife proceeded to make her way onto the side of the highway and parked the vehicle. The vehicle was towed to a local dealer to be diagnosed and the contact was informed that the steering rack had failed and needed to be replaced. The vehicle was not repaired. The approximate failure mileage was 79,535.
NHTSA ODI #11640372
Mileage unknown · Jun 21, 2022
Steering
Steering became stiff while driving and locked up once the car was parked. Could have locked while I was on the road. There was a message "power steering issue - contact service" or similar that appeared after the steering became stiff and before it locked up. The car is currently parked and waiting to be towed to a dealershi…
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Steering became stiff while driving and locked up once the car was parked. Could have locked while I was on the road. There was a message "power steering issue - contact service" or similar that appeared after the steering became stiff and before it locked up. The car is currently parked and waiting to be towed to a dealership for repair. 2014 Buick LaCrosse with 67,000 +/- miles and my last Buick purchase.
NHTSA ODI #11470227
50,300 miles · Apr 11, 2022
Steering
The contact owns a 2014 Buick LaCrosse. The contact stated while driving approximately 10 MPH, the vehicle lost power steering functionality. The contact stated that the power steering assist warning light was illuminated. The vehicle was towed to a local dealer who diagnosed the vehicle with electronic power steering rack failu…
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The contact owns a 2014 Buick LaCrosse. The contact stated while driving approximately 10 MPH, the vehicle lost power steering functionality. The contact stated that the power steering assist warning light was illuminated. The vehicle was towed to a local dealer who diagnosed the vehicle with electronic power steering rack failure. The vehicle was then towed to an independent mechanic and was currently being repaired. The manufacturer was notified of the failure. The approximate failure mileage was 50,300.
NHTSA ODI #11460424
40,000 miles · Aug 23, 2021
Steering
The contact owns a 2014 Buick LaCrosse. The contact stated while driving approximately 55 mph, the power steering suddenly failed, and the steering wheel became very difficult to turn in either direction. During the failure, the power steering warning message had displayed. The vehicle was towed to an independent mechanic who re…
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The contact owns a 2014 Buick LaCrosse. The contact stated while driving approximately 55 mph, the power steering suddenly failed, and the steering wheel became very difficult to turn in either direction. During the failure, the power steering warning message had displayed. The vehicle was towed to an independent mechanic who reprogrammed the power steering module however, the failure recurred. The vehicle was then towed to the local dealer who reprogrammed the power steering module again however, the failure persisted. The contact was then advised that the power steering system needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 40,000.
NHTSA ODI #11430092
49,660 miles · Aug 5, 2021
Steering
The contact owns a 2014 Buick Lacrosse. The contact stated that while driving 70-75 mph, the steering wheel popped up to the dashboard and became inoperable, however, the contact was able to exit the highway. The power steering assist service message was displayed. The vehicle was towed to the local dealer to be diagnosed. The c…
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The contact owns a 2014 Buick Lacrosse. The contact stated that while driving 70-75 mph, the steering wheel popped up to the dashboard and became inoperable, however, the contact was able to exit the highway. The power steering assist service message was displayed. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that the power steering housing and power steering gear needed to be replaced. The contact mentioned that she was concerned about driving the vehicle. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 49,660. Consumer stated steering wheel wouldn't move.*JB
NHTSA ODI #11427857
Mileage unknown · Aug 5, 2021
Steering
Our steering went out on Interstate 65 while traveling about 70 miles per hour. We were near an exit and I was able to pump my brakes and get off without causing an accident that could have caused a multiple pile-up, injuries and potential deaths. The problem was diagnosed and repaired by a GM Dealership. The car was towed di…
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Our steering went out on Interstate 65 while traveling about 70 miles per hour. We were near an exit and I was able to pump my brakes and get off without causing an accident that could have caused a multiple pile-up, injuries and potential deaths. The problem was diagnosed and repaired by a GM Dealership. The car was towed directly for repair—no manufacturer (other than GM repair), police or insurance representative was involved. A message saying “Power steering assist needs service” appeared on the dash 5 to 8 seconds before the steering went out.
NHTSA ODI #11427848
58,531 miles · Nov 22, 2020
Steering
POWER STEERING WENT OUT WHILE ON THE FREEWAY, CHECK POWER STEERING LIGHT CAME ON.
NHTSA ODI #11375803
110,000 miles · May 18, 2020
Electronic Stability Control (esc)Service BrakesSteering
WHILE DRIVING TO WORK GOING APPROXIMATELY 55MPH IN MY 2014 BUICK LACROSSE I LOST ALL POWER STEERING. THE STABILATRAC INDICATOR CAME ALONG WITH A SERVICE ABS BRAKE LIGHT. I WAS NOT ABLE TO SET CRUISE CONTROL AS WELL. I WAS ABLE TO MAKE IT TO WORK AND HAD TO HAVE THE VEHICLE TOWED FOR SAFETY REASONS. *TR
NHTSA ODI #11324923
42,500 miles · Dec 27, 2019
Electronic Stability Control (esc)Steering
I WAS ON THE HIGHWAY ON THE INTERIOR LANE AT 75 MPH WHEN ALL THE SUDDEN I GOT A AUDIBLE AND VISUAL ALARM INDICATING STEERING FAILURE. I THEN GOT THE SAME FOR STABILTRAK FAILURE. THE STEERING ASSIST WAS OBVIOUSLY GONE IMMEDIATELY AND THE CAR STARTED FLOATING BACK AND FORTH. I HAD MY WIFE AND 92 YEAR OLD MOTHER-IN -LAW WITH ME…
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I WAS ON THE HIGHWAY ON THE INTERIOR LANE AT 75 MPH WHEN ALL THE SUDDEN I GOT A AUDIBLE AND VISUAL ALARM INDICATING STEERING FAILURE. I THEN GOT THE SAME FOR STABILTRAK FAILURE. THE STEERING ASSIST WAS OBVIOUSLY GONE IMMEDIATELY AND THE CAR STARTED FLOATING BACK AND FORTH. I HAD MY WIFE AND 92 YEAR OLD MOTHER-IN -LAW WITH ME AND IT WAS MISTING HEAVILY SO I CAREFULLY CONTINUED TO DRIVE AT A REDUCED SPEED. I TOOK THE CAR IN AND THEY SAID THE STEERING WAS NOT GETTING ELECTRICITY. ALSO, THEY SAID THE PASSENGER SIDE REAR WHEEL SENSOR WENT OUT WHICH CAUSED THE BACK AND FORTH MOTION. THE CAR DEALERSHIP WANTS TO CHARGE ME $3400 FOR THE REPAIRS. I SEE THAT THERE WERE RECALLS ON OTHER GM PRODUCTS FOR THE STEERING ON SIMILAR MODELS I.E. CADILLAC ETC. I FOUND SEVERAL INSTANCES ONLINE FOR BUICK LACROSSE BUT FOR SOME REASON NOT ALL WERE REPORTED. I BOUGHT THIS CERTIFIED VEHICLE MAY 2018 WITH 19,520 MI. WHICH IS AT AROUND 42,500 MI. NOW. I AM VERY CONCERNED ABOUT THE SAFETY OF THIS PRODUCT IN THE FUTURE AND WOULD LIKE FOR N.H.T.S.A TO TAKE ANOTHER LOOK AT THIS STEERING ISSUE AND WHY THESE TWO ISSUES WITH THE SENSOR AND THE STEERING OCCURRING AT THE SAME TIME.
NHTSA ODI #11291501
61,000 miles · Sep 18, 2018
Steering
TL* THE CONTACT OWNS A 2014 BUICK LACROSSE. WHILE THE CONTACT'S WIFE WAS BACKING OUT OF THE DRIVEWAY, THE STEERING SEIZED, AND THE ABS AND SERVICE STEERING WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS …
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TL* THE CONTACT OWNS A 2014 BUICK LACROSSE. WHILE THE CONTACT'S WIFE WAS BACKING OUT OF THE DRIVEWAY, THE STEERING SEIZED, AND THE ABS AND SERVICE STEERING WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 61,000. THE VIN WAS UNKNOWN.
NHTSA ODI #11130247
Official recalls
5Jul 10, 2017
General Motors LLC (GM) is recalling certain model year 2014-2016 Buick Lacrosse and Chevrolet Spark EV, Caprice PPV and SS vehicles, 2014-2017 Buick Encore and Chevrolet Corvette, Silverado 1500 and GMC Sierra 1500 vehicles, 2015-2016 Cadillac Escalade and Escalade ESV, Chevrolet Tahoe, Trax, Suburban and Silverado 2500 and 3500 and GMC Yukon and Yukon XL vehicles, and 2015-2017 GMC Sierra HD 2500 and 3500 vehicles. While being previously remedied for recall 16V-651, the affected vehicles may not have received the complete software update necessary to remedy the recall condition. Without the update, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.
Consequence & remedy
Consequence: A failure of the front air bags or seat belt pretensioners to deploy in the event of a crash necessitating deployment increases the risk of injury to the driver and front passenger.
Remedy: GM will notify owners, and dealers will reflash the SDM software. Vehicles that have had a previous air bag deployment will have the SDM replaced. These repairs will be performed free of charge. The recall began on August 4, 2017. Owners may contact Buick customer service at 1-800-521-7300, Cadillac customer service at 1-800-458-8006, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is 17287.
Additional source detail variants (3)
Seat Belts:pretensioner
General Motors LLC (GM) is recalling certain model year 2014-2016 Buick Lacrosse and Chevrolet Spark EV, Caprice PPV and SS vehicles, 2014-2017 Buick Encore and Chevrolet Corvette, Silverado 1500 and GMC Sierra 1500 vehicles, 2015-2016 Cadillac Escalade and Escalade ESV, Chevrolet Tahoe, Trax, Suburban and Silverado 2500 and 3500 and GMC Yukon and Yukon XL vehicles, and 2015-2017 GMC Sierra HD 2500 and 3500 vehicles. While being previously remedied for recall 16V-651, the affected vehicles may not have received the complete software update necessary to remedy the recall condition. Without the update, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.
Consequence: A failure of the front air bags or seat belt pretensioners to deploy in the event of a crash necessitating deployment increases the risk of injury to the driver and front passenger.
Remedy: GM will notify owners, and dealers will reflash the SDM software. Vehicles that have had a previous air bag deployment will have the SDM replaced. These repairs will be performed free of charge. The recall began on August 4, 2017. Owners may contact Buick customer service at 1-800-521-7300, Cadillac customer service at 1-800-458-8006, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is 17287.
Air Bags:frontal:sensor/control MODULE-INACTIVE
General Motors LLC (GM) is recalling certain model year 2014-2016 Buick Lacrosse and Chevrolet Spark EV, Caprice PPV and SS vehicles, 2014-2017 Buick Encore and Chevrolet Corvette, Silverado 1500 and GMC Sierra 1500 vehicles, 2015-2016 Cadillac Escalade and Escalade ESV, Chevrolet Tahoe, Trax, Suburban and Silverado 2500 and 3500 and GMC Yukon and Yukon XL vehicles, and 2015-2017 GMC Sierra HD 2500 and 3500 vehicles. While being previously remedied for recall 16V-651, the affected vehicles may not have received the complete software update necessary to remedy the recall condition. Without the update, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.
Consequence: A failure of the front air bags or seat belt pretensioners to deploy in the event of a crash necessitating deployment increases the risk of injury to the driver and front passenger.
Remedy: GM will notify owners, and dealers will reflash the SDM software. Vehicles that have had a previous air bag deployment will have the SDM replaced. These repairs will be performed free of charge. The recall began on August 4, 2017. Owners may contact Buick customer service at 1-800-521-7300, Cadillac customer service at 1-800-458-8006, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is 17287.
Air Bags:frontal
General Motors LLC (GM) is recalling certain model year 2014-2016 Buick Lacrosse and Chevrolet Spark EV, Caprice PPV and SS vehicles, 2014-2017 Buick Encore and Chevrolet Corvette, Silverado 1500 and GMC Sierra 1500 vehicles, 2015-2016 Cadillac Escalade and Escalade ESV, Chevrolet Tahoe, Trax, Suburban and Silverado 2500 and 3500 and GMC Yukon and Yukon XL vehicles, and 2015-2017 GMC Sierra HD 2500 and 3500 vehicles. While being previously remedied for recall 16V-651, the affected vehicles may not have received the complete software update necessary to remedy the recall condition. Without the update, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.
Consequence: A failure of the front air bags or seat belt pretensioners to deploy in the event of a crash necessitating deployment increases the risk of injury to the driver and front passenger.
Remedy: GM will notify owners, and dealers will reflash the SDM software. Vehicles that have had a previous air bag deployment will have the SDM replaced. These repairs will be performed free of charge. The recall began on August 4, 2017. Owners may contact Buick customer service at 1-800-521-7300, Cadillac customer service at 1-800-458-8006, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is 17287.
Sep 8, 2016
General Motors LLC (GM) is recalling certain model year 2015-2017 Chevrolet Silverado 2500 HD, 3500 HD, Tahoe, Suburban, GMC Sierra 2500 HD and 3500 HD, GMC Yukon, GMC Yukon XL, Cadillac Escalade and Cadillac Escalade ESV vehicles and 2014-2017 Chevrolet Corvette, Silverado 1500, Trax, Caprice Police Pursuit Vehicle, GMC Sierra 1500, Buick Encore, and 2014-2016 Buick Lacrosse, Chevrolet Spark EV and SS vehicles. In the affected vehicles, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.
Consequence & remedy
Consequence: A failure of the front air bags or seat belt pretensioners to deploy in the event of a crash necessitating deployment increases the risk of injury to the driver and front passenger.
Remedy: GM will notify owners, and dealers will reflash the SDM software. Vehicles that have had a previous air bag deployment will have the SDM replaced. These repairs will be performed free of charge. The recall began on October 13, 2016. Owners may contact Buick customer service at 1-800-521-7300, Cadillac customer service at 1-800-458-8006, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is 16007.
Additional source detail variants (3)
Seat Belts:pretensioner
General Motors LLC (GM) is recalling certain model year 2015-2017 Chevrolet Silverado 2500 HD, 3500 HD, Tahoe, Suburban, GMC Sierra 2500 HD and 3500 HD, GMC Yukon, GMC Yukon XL, Cadillac Escalade and Cadillac Escalade ESV vehicles and 2014-2017 Chevrolet Corvette, Silverado 1500, Trax, Caprice Police Pursuit Vehicle, GMC Sierra 1500, Buick Encore, and 2014-2016 Buick Lacrosse, Chevrolet Spark EV and SS vehicles. In the affected vehicles, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.
Consequence: A failure of the front air bags or seat belt pretensioners to deploy in the event of a crash necessitating deployment increases the risk of injury to the driver and front passenger.
Remedy: GM will notify owners, and dealers will reflash the SDM software. Vehicles that have had a previous air bag deployment will have the SDM replaced. These repairs will be performed free of charge. The recall began on October 13, 2016. Owners may contact Buick customer service at 1-800-521-7300, Cadillac customer service at 1-800-458-8006, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is 16007.
Air Bags:frontal:sensor/control MODULE-INACTIVE
General Motors LLC (GM) is recalling certain model year 2015-2017 Chevrolet Silverado 2500 HD, 3500 HD, Tahoe, Suburban, GMC Sierra 2500 HD and 3500 HD, GMC Yukon, GMC Yukon XL, Cadillac Escalade and Cadillac Escalade ESV vehicles and 2014-2017 Chevrolet Corvette, Silverado 1500, Trax, Caprice Police Pursuit Vehicle, GMC Sierra 1500, Buick Encore, and 2014-2016 Buick Lacrosse, Chevrolet Spark EV and SS vehicles. In the affected vehicles, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.
Consequence: A failure of the front air bags or seat belt pretensioners to deploy in the event of a crash necessitating deployment increases the risk of injury to the driver and front passenger.
Remedy: GM will notify owners, and dealers will reflash the SDM software. Vehicles that have had a previous air bag deployment will have the SDM replaced. These repairs will be performed free of charge. The recall began on October 13, 2016. Owners may contact Buick customer service at 1-800-521-7300, Cadillac customer service at 1-800-458-8006, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is 16007.
Air Bags:frontal
General Motors LLC (GM) is recalling certain model year 2015-2017 Chevrolet Silverado 2500 HD, 3500 HD, Tahoe, Suburban, GMC Sierra 2500 HD and 3500 HD, GMC Yukon, GMC Yukon XL, Cadillac Escalade and Cadillac Escalade ESV vehicles and 2014-2017 Chevrolet Corvette, Silverado 1500, Trax, Caprice Police Pursuit Vehicle, GMC Sierra 1500, Buick Encore, and 2014-2016 Buick Lacrosse, Chevrolet Spark EV and SS vehicles. In the affected vehicles, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.
Consequence: A failure of the front air bags or seat belt pretensioners to deploy in the event of a crash necessitating deployment increases the risk of injury to the driver and front passenger.
Remedy: GM will notify owners, and dealers will reflash the SDM software. Vehicles that have had a previous air bag deployment will have the SDM replaced. These repairs will be performed free of charge. The recall began on October 13, 2016. Owners may contact Buick customer service at 1-800-521-7300, Cadillac customer service at 1-800-458-8006, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is 16007.
Jun 12, 2014
General Motors LLC (GM) is recalling certain model year 2014 Buick LaCrosse vehicles manufactured April 30, 2013, to September 1, 2013. In the affected vehicles, a wiring splice in the driver's door may corrode and break, resulting in the absence of an audible chime to notify the driver if the door is opened while the key is in the ignition. Additionally, the Retained Accessory Power (RAP) module may stay active for ten minutes allowing the operation of the passenger windows, rear windows, and sunroof. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 114, "Theft Protection and Rollaway Prevention," and 118, "Power-Operated Window, Partition, and Roof Panel Systems."
Consequence & remedy
Consequence: Without an audible indicator, the driver may not be aware that the driver's door is open while the key is in the ignition, increasing the risk of a vehicle rollaway. If the passenger windows, rear windows, and sunroof can function when the vehicle is turned off and the driver is not in the vehicle, there is an increased risk of injury if an unsupervised occupant operates the power closures.
Remedy: GM will notify owners and dealers will inspect the driver door window motor harness, and replace the electrical splice, as necessary, free of charge. The recall began August 2014. Owners may contact Buick customer service at 1-800-521-7300. General Motors number for this recall is 14235.
May 8, 2014
General Motors LLC (GM) is recalling certain model year 2014 Buick Lacrosse vehicles manufactured January 29, 2014, through March 31, 2014 and 2014 Chevrolet Malibu vehicles manufactured February 7, 2014, through March 31, 2014, and equipped with 17 inch front brake rotors. The affected vehicles may have had brake rotors intended for the rear of the car accidentally installed on the front. The rear rotors, while the same diameter, are thinner and may result in a front brake pad detaching from the caliper.
Consequence & remedy
Consequence: If a brake pad detaches from caliper, there may be a sudden reduction in braking, lengthening the distance required to stop the vehicle and increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will inspect the front brake rotors, and install the correct rotors with new brake pads, as necessary, free of charge. The recall began on June 20, 2014. Owners may contact General Motors customer service at 1-800-521-7300 (Buick) or 1-800-222-1020 (Chevrolet). GM's number for this recall is 14128.
Feb 21, 2014
General Motors LLC (GM) is recalling certain model year 2014 Buick Regal, LaCrosse, Verano, and Enclave, and Chevrolet Impala, Malibu, Cruze, and Traverse, and GMC Acadia vehicles equipped with automatic transmissions. In the affected vehicles, the transmission shift cable adjuster may disengage from the transmission shift lever. As such, these vehicles do not conform to Federal Motor Vehicle Safety Standard (FMVSS) number 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect." They also fail to conform to FMVSS number 114, "Theft Protection and Rollaway Prevention."
Consequence & remedy
Consequence: If a vehicle's shift cable disengages from the transmission shift lever, a driver may be unable to shift gear positions and the indicated shift position may not represent the gear position the vehicle is in. Should a disengagement occur while the vehicle is being driven, when the driver goes to stop and park the vehicle, the driver may be able to shift the lever to the "PARK" position, but the vehicle transmission may not be in the "PARK" gear position. If the vehicle is not in the "PARK" position there is a risk the vehicle will roll away as the driver and other occupants exit the vehicle or anytime thereafter. A vehicle rollaway increases the risk of injury to exiting occupants and bystanders.
Remedy: General Motors will notify owners, and dealers will inspect and replace any affected transmission shift cable adjusters, free of charge. The recall began on April 10, 2014. Chevrolet owners may contact General Motors at 1-800-222-1020, Buick owners at 1-800-521-7300, and GMC owners at 1-800-462-8782. General Motors' number associated with this recall is 14048.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
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