2007 Buick Lacrosse

TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT STATED THAT THE VEHICLE LOW BEAMS HEADLIGHTS FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS CONFIRMED THAT THE HEADLIGHTS HAD BLOWN AND NEEDED TO BE REPLACED. THE VEHICLE HEADLIGHTS WERE REPLACED HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT THE FAILURE HAD RECURRED APPROXIMATELY EVERY 90 DAYS FOR TWO YEARS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V519000 (EXTERIOR LIGHTING) HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT PROVIDED. UPDATED 05/10/16*LJ THE CONSUMER STATED THE DEALER REPLACED THE HEADLIGHT AT NO CHARGE. UPDATED 05/11/16.*JB

TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT STATED THAT THE HEADLAMPS FLICKERED OCCASIONALLY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PARTS TO DO THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 05/10/16*LJ

TL* THE CONTACT OWNED A 2007 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 3 MPH, THE CONTACT'S VEHICLE WAS STRUCK BY ANOTHER VEHICLE. THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT BODY SHOP. THE CONTACT STATED THAT PUNCTURE WOUNDS WERE PRESENT AND WERE BELIEVED TO BE METAL FRAGMENTS FROM THE AIR BAGS. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. UPDATED 07/12/16*LJ UPDATED 07/19/16.*JB

YOU ARE DRIVING DOWN THE ROAD AT NIGHT AND FOR NO REASON THE HEADLIGHTS GO OUT. YOU HIT THE HIGH BEAMS AND IN A FEW MINUTES THEY GO OUT. HAD THIS CAR TO THE DEALERS AT LEAST 4 TIMES AND THEY KEEP REPLACING THE RELAY AND A MONTH OR TWO LATER IT DOES THE SAME THING. WE HAVE A LOT OF DARK ROADS HERE IN OHIO AND YOU CAN BE COMING INTO A CURVE AND THE LIGHTS GO OUT. YOU CAN'T SEE A THING. GM CLAIMS THEY DON'T HAVE A PERMANENT FIX FOR THE PROBLEM.

TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. WHILE DRIVING VARIOUS SPEEDS AT NIGHT, THE LOW BEAM HEADLIGHTS FAILED TO ILLUMINATE. THE HIGH BEAM HEADLIGHTS WERE ACTIVATED IN ORDER TO CONTINUE IN OPERATION. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V519000 (EXTERIOR LIGHTING); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS UNAVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I WENT TO MY MECHANIC. HE WAS ABLE TO GET A TEMP HMD REPLACEMENT PART IN ABOUT 3 DAYS. HE INSTALLED THE TEMP REPLACEMENT PART AND EXPLAINED TO ME WHAT HAPPENED TO THE DISFUNCTIONING HDM. THAT WAS IN 07/2014.MY BUICK WAS IN THE RECALL FOR THE HDM MALFUNCTION. UPON RECEIVING THE RECALL LETTER, I TOOK MY BUICK TO THE DEALERSHIP AND WAS INFORMED THERE WERE NO REPLACEMENT PARTS AVAILABLE AT THAT MOMENT. I SHOULD CHECK BACK OR RECEIVE A PHONE CALL FROM THE DEALERSHIP WHEN SAID PART WOULD BE AVAILABLE. I EXPLAINED THAT THE PART WAS REPLACED PRIOR TO THE GM RECALL. THE RECALL NOTICE WAS ON 01/2015 FROM GLOBAL VEHICAL SAFETY IN MILWAUKEE, WI. AS FAR AS THE DEALERSHIP, I NEVER HEARD ANYTHING BACK FROM THEM. ON 10/27/2015, I SUBMITTED A REIMBURSEMENT CLAIM FOR OUT OF POCKET PAY ACCORDING TO THE INSTRUCTIONS STATED ON THAT FORM, TO THE DEALERSHIP. AFTER 3 MONTHS OF NO RESPONSE FROM THE DEALERSHIP, I WENT IN AND TALKED TO THEM DIRECTLY. THEY STATED THAT A PERM REPLACEMENT PART WAS NOT AVAILABLE YET SO MY CLAIM WOULD NOT BE PROCESSED UNTIL GM ANNOUCED A PART WAS AVAILABLE AND A SECOND LETTER WAS MAILED TO ME. ANOTHER 2 MONTHS PASSED AND NO CALLS OR LETTERS FROM GM OR THE DEALERSHIP. I WENT IN DIRECTLY TO THE DEALERSHIP AGAIN AND THEY SAID THEY HAVE TO WAIT FOR AN "OFFICIAL" AUTHORIZATION FROM GM TO START THE CLAIM PROCESS. I FEEL AS IF GM AND THE DEALERSHIP ARE NOT WORKING ON THIS MATTER TO THE FULLEST OR EVEN ANY EFFORT TO RESOLVE THIS SITUATION. IT'S FUNNY YET SAD THAT MY MECHANIC REPLACED THE HDM IN ROUGHLY 5 DAY OR SO, WHICH BY THE WAY, IS STILL PERFORMING PERFECTLY FINE. YET THIS MAJOR AUTO COMPANY(GM) CANT RESOLVE THIS ISSUE WITH THE HDM PART. REALLY?! SOMEONE NEEDS TO TAKE A CLOSER INTO THIS SITUATION. I ,PERSONALLY, FEEL AS IF GM AND THE DEALERSHIP ARE TRYING TO TURN AWAY FROM THIS "MAJOR" PROBLEM SO MANY ARE EFFECTED BY.(UPDATE-MRS ALLAI PASSED AWAY 11/2015. I AM HER SON)