2024 Buick Envista

It was in the shop 9/19/24 for the screen going blank while driving causing a safety concern as was unable to tell how fast was going, screen slowly came back on and they found had internal fault and replaced telematics control module. All was fine until July 2026. Picked up from Glen Polk GM in Gainesville Texas 7/15/26 they state reprogramed radio, and USB file. The screen went out 7/19, 7/21, 7/29. 7/31 we dropped car back to dealership 7/31 and they kept it until 8/4/26. This time they state the repair performed reconfiguration update as they claim the previous update was corrupted. Today 8/14/2026 the screen blanked out again at 7:10am. I now have a new appointment for 8/19/26 at 10am. I have also opened a corporate complaint with GM.

The data screen for navigation has gone blank several times. A few times previously but 3 times in the past 2 days. The speedometer is viable but not the radio or navigation. Adaptive cruise control has occasionally alerted that it is not available & shuts off on its own. An alert yesterday stated power steering needs to be serviced but nothing is wrong. The car has turned off as I started to pull out into traffic & turned back on its self 3 times today. One time in the morning on my way to the gym at a stop light when it turned green when I went to proceed the car turned off and turn back on its self, leaving the gym pulling out of the parking lot pulling out into traffic it turned off & back on by itself & this evening after stoping at a store I stopped at the exit & when I went to pull out in traffic the car turned off & back on again by itself. Also the delay wipers do not come on themselves.

My son's car was hit by this Buick while he was making a right turn. The driver of the Buick was not paying attention and thought he had already turned. She accelerated into him and AEB did not prevent it. We are not sure why this Buick's ADAS failed. It is not our car, but that of the person who hit us. I don't know the answers to the above question as we were not the driver and it is not our car. Our concern is how could the car allow such an impact to occur especially at low speed. Video from our car showing the accident is here: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I am writing to report a serious and ongoing safety issue with my vehicle. While I was actively driving in traffic, my car suddenly shut off completely without warning. This occurred while the vehicle was in motion, creating an immediate and dangerous situation. During this incident, the steering wheel locked up multiple times while I was driving, making it extremely difficult to control the vehicle and safely maneuver through traffic. This put not only my safety at risk, but also the safety of other drivers on the road. In addition to this, there are multiple mechanical and safety-related issues with the vehicle: •The driver’s seat is stuck and cannot be adjusted. •The front doors will not lock. •The back doors will not unlock. These issues significantly increase the risk of injury or harm in the event of an emergency, accident, or even while the vehicle is parked. Given that the vehicle shut off in traffic and experienced steering lock while driving, I do not feel the car is safe to operate. I am requesting that this matter be reviewed urgently, as this vehicle presents a serious safety hazard to myself and others. Please advise on the next steps for inspection, coverage, or resolution as soon as possible. Thank you for your prompt attention to this matter

Sunroof glass shattered on I-5 south approx 1215pm just before the Nisqually exit. We looked for cause of the incident but could not find debris/rocks that could've been the cause. Also, there wasn't much glass inside the car, the remnants puckered upwards. The glass shatter seemed to come out of the blue; weather was grey but no rain or sprinkles at the time. We pulled over at the next exit which was Nisqually to look at the damage and to tape up the car.

Needed to jack up the car to change the tire. There is a Jack included with the car. Upon using it in the correct spot in accordance with the owners manual, the Jack began to significantly bend while trying to raise the car to change the tire! It looked so unsafe that we abandoned the tire change. If I were on the side of the road, trying to use this, it could be deadly.

To whom it may concern, I am writing to formally file a complaint regarding the safety and reliability of my leased vehicle. I have been experiencing ongoing issues that pose a serious safety risk. Approximately two months into my lease, I began experiencing electrical problems with the vehicle. The most concerning issue is the car's tendency to shut down unexpectedly while driving, which has escalated over time. Each incident has resulted in significant concern for my safety and that of my passengers, as well as for other drivers on the road. I visited the dealership to report the problem and get the car serviced but I was unfortunately met with unprofessional behavior, and was asked to leave the dealership without resolution. Despite my repeated attempts to address the ongoing issues, I have been unable to find a suitable solution. Additionally, the lack of available loaner vehicles has made it increasingly difficult to have the vehicle serviced. Driving a vehicle that is prone to unexpected shutdowns is not only inconvenient but poses a significant safety hazard. I am deeply concerned that continued use of this vehicle may lead to an accident, endangering myself, my family, and others on the road. Given the seriousness of these safety issues, I am formally requesting an investigation into these matters. I believe it is essential for this situation to be addressed promptly to ensure that necessary measures are taken to prevent accidents and protect consumers. Please let me know if further information is required to support my complaint. I appreciate your attention to this serious matter and look forward to your prompt response. Sincerely, [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The DASHBOARD keeps changing while driving, and the dealer states they have fixed it. I have had 2 dashboards replaced since I purchased the car (1 year) and this unsafe while driving my GPS keeps changing while driving. This is VERY UNSAFE! The SUNROOF WILL NOT CLOSE, until the next day. It rains inside my car because it will not close, so I can not use my sunroof PERIOD. This is one of the reasons I purchased the car. NOW, my CHECK ENGINE LIGHT is on for EMISSIONS SYSTEM (IT IS CRITICAL THAT YOU TAKE CARE OF THIS PROMPTLY TO MAINTAIN SAFETY). The dealer held my car for 3 days, and now they state "they requested the part, but no one told them (from the manufacture) that the part is not available due to problems with the current part and they have to rebuild the part, and it's on back order". Now, I'm riding around with a check engine light on until Nobody knows when! I don't trust this dealer, who told me its okay to drive like this AND we will call you when the part comes in. They stated they fixed my dashboard and its still not fixed. They don't know when, they will have the part for my sunroof or my emissions issue, and my dashboard is still not working and I have to borrow someone car to travel because my GPS and Engine light is on. A brand new car and it has been in the shop (6 times) more than any car I have owned. I pay my car not on time and I keep my car serviced, but this not fair to me and I need help please.

SUNROOF will not close, and yes, it is available for inspection upon request. Hard to drive because of the pouring down rain, and unable to close sunroof. I have called the dealership and was asked to bring it in for inspection, but the next morning it closed without problem. 2 days later it did the exact same thing. I waited 1 before opening again and when I tried to close the sunroof, it would NOT close again, until the next day. Now, I do not open it all. I have NOT had it inspected by anyone since it looked at the first time. No, warning lamps or messages prior or after since this has started.

The instrument panel intermittently blacks out while driving. I have taken it back to the dealer twice and they are unable to reproduce the issue. The first time, they said it was a software issue and ran an update, but that did not fix the problem. I found online that this is a known issue so I contacted Buick Customer Care. They checked my VIN and said there are no recalls on my car at this time. How can I get my car on the recall list? This is very disturbing and I do not intend to drive the car until this can be rectified. Please help!