2024 Buick Envista

On January 15, 2025, my front panel went completely blank (black screen) moments after driving off a parking lot. I pulled over, turned the car off to try to reset it, but didn’t work. Tried this 3-4 different times in different locations. I also had no exterior lights working. My main lights, brake and headlights were not functioning. This was very stressful and luckily it was still daylight, so I returned home immediately. I took a video of this incident for my records. Next day, the panel is working properly.

The entire digital display will go black for several seconds to a few minutes while driving. This seems to occur 3-4 times in a row and then will not happen again for days to weeksto months apart. It has happened on 5 separate occasions spanning 6 months. The dealership claims they “cannot reproduce the issue” and that they do not know what is wrong. This has been reported numerous times online for this make/model/year. This is a MAJOR safety hazard.

While driving down the road to work on the expressway both my screens blacked out couldn’t see my speed and then came back on it did this multiples times on my 30 minute drive to work one way and multiple times on my 30 minute drive home. It’s done this for the last week. It’s very scary to know you can’t see your speed or don’t know if your car is suddenly going to shut off going down an expressway that people are going 75 mph and could hit me. It shows my vin is not part of the recall but is doing exactly what the recall is describing.

Three times in the last week while driving, my electronic dashboard went completely black and the music playing stopped. Within 10 seconds it came back up but my phone was disconnected and the system had to be reprogrammed. It was frightening as I was not sure what was happening and had no way of seeing whether my car was in drive and drivable. There was a safety recall last year for this issue. My VIN was not included.

On Friday, September 13, 2024, without warning, the instrument panel that shows the speed of the car (and left and right turn signals), turned off and went black (blank), while I was driving my brand new Buick, Envista. It was less than three months old at the time. The car’s mileage was at about 1,000 miles. I did not know what speed my car was going, other than by watching cars around me. I did not know if the car’s turn signals were working. I did not know if the car’s brake lights were working. I did not know if traffic behind me would know if I was coming to a stop or planning a turn. VERY SCARY!!!! I was so worried about a possible traffic accident occurring if none of the car’s turn signals and/or brake signals weren’t working. My wife was so scared she didn’t want to ride in the car any more! I called onstar and they ran a diagnostic check of the car, while the screen was black, but they found nothing wrong. I printed the onstar report and brought it to the dealer. I drove the car to the dealer on Monday, Sept 16 so they could diagnose the problem. They could not duplicate the instance as shown on their ticket number, BUCS508706. Buick customer service assigned a case number and advised driving the car to the dealer immediately should this black/Blank screen happen again so they can see the problem while the car is still running.

The contact owns a 2024 Buick Envista. The contact stated that while driving at various speeds, the instrument panel became inoperable. While starting the vehicle, the instrument panel failed to turn on. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted by the dealer, who informed the dealer to return the vehicle until a solution was determined. The failure mileage was approximately 200.

The instrument panel intermittently blacks out during vehicle startup or while driving. I haven't had my vehicle for 30 days and it's happened many many times, almost caused an accident due to the distraction it has caused. No warning signs prior to the screen blacking out. Service calibrated/reprogrammed the radio but issues have continued. I have several photos and videos of the numerous times this has happened.

I bought my car in January with 7 miles on it. Back in February I tried to get back into my car and my car would not unlock from the remote or from my Buick app. The car was not responding. I had to wait 20 mins and remove the battery 3 times from the remote for it to work. Then I cannot connect my phone or my car does not respond to me pressing any buttons on my steering wheel.