2019 Buick Encore

TL* THE CONTACT OWNS A 2019 BUICK ENCORE. THE CONTACT STATED THAT THE FRONTAL PASSENGER'S SEAT AIR BAG SENSOR WAS INOPERABLE. THE AIR BAG SENSOR FAILED TO RECOGNIZE AN OCCUPANT SEATED IN THE PASSENGER'S SEAT. THE VEHICLE WAS TAKEN TO RICK MATTHEWS BUICK GMC (15164 CORTEZ BLVD, BROOKSVILLE, FL 34613) ON THREE SEPARATE OCCASIONS HOWEVER, THE FAILURE PERSISTED. THE CONTACT WAS INFORMED BY THE DEALER THAT THE FAILURE WAS IRREPARABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE VIA THE MAIL HOWEVER, THE CONTACT RECEIVED NO RETURN CORRESPONDENCE FROM THE MANUFACTURER. THE CONTACT ALSO ATTEMPTED TO REACH THE MANUFACTURER BY PHONE ON FOUR OCCASIONS BUT WAS UNSUCCESSFUL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. *BF

MY HOOD POPPED OPEN WHILE DRIVING ON HIGHWAY. THE CAR NOTIFIED ME WHILE I WAS DRIVING. I HAVE DASH CAM AND PICTURES. I PULLED OVER AND CLOSED HOOD. THIS IS A BRAND NEW VEHICLE. ASIDE FROM MY MAIN CONCERN ABOVE, MY APPLY CAR PLAY HAS TROUBLE WORKING WITH THE VEHICLE SYSTEM. THIS HAPPENED MANY TIMES IN THE LAST MONTH. THE VEHICLE NOTIFIED ME I WAS LOW ON FUEL SEVERAL TIMES WHEN I HAD ALMOST A FULL TANK. IT HAPPENED WHEN I STARTED THE ENGINE IN THE LAST WEEK.

2019 BUICK ENCORE SPORT TOURING WITH AUTOMATIC HEADLIGHT CONTROL. THE ISSUE IS AN ANNOYING SENSOR FOR THE HEADLIGHTS. THE VEHICLE HAS LED DRL'S AND THUS BELIEVE THAT THE HEADLIGHTS SHOULD NOT BE ACTIVATED UNTIL DUSK AT THE EARLIEST. HOWEVER ON THIS VEHICLE THE SENSOR WITH ACTIVATE THE HEADLIGHTS IN FULL NOON SUN-WHILE AT OTHER TIMES CAN TRAVEL THROUGH A DARK TUNNEL AND THEY WILL NOT AVTIVATE UNTILL YOU EXIT AND ENTER DAYLIGHT ONCE AGAIN. HAVE HAD TIMES WHERE THE HEADLIGHTS ARE ON THEN PULL INTO MY HOME GARAGE (NOT WELL LIT) AND HAVE THE HEADLIGHTS GO OFF. HAVE REPORTED THIS TO THE DEALER , THEY STATE THEY HAVE CONTACTED GM AND THIS IS A NORMAL CHARACTERISTIC OF AUTO HEADLIGHTS. I QUESTIONED THE DEALER IF THE AUTO HEADLIGHT SENSOR SENSITIVITY COULD BE CHANGED OR ADJUSTED...THEY STATED NO. DO NOT BELIEVE THIS IS A NORMAL CHARACTERISTIC AND WILL ULTIMATELY REQUIRE ME TO REPLACE HEADLIGHT BULBS MUCH SOONER THAN NORMAL.

SINCE THE VEHICLE WAS PURCHASED NEW, A 2019 ENCORE SPORT TOURING, HAVE HAD ISSUES WITH THE STEREO VOLUME AND IT DOESN'T MATTER IF THE VEHICLE IS MOVING OR STATIONARY.. WHEN SWITCHING FROM FM TO XM THERE IS A HUGE DIFFERENCE IN AUDIO VOLUME. THE VOLUME WHILE LISTENING TO XM IS WHAT YOU WOULD CONSIDER AS NORMAL HOWEVER WHEN SWITCHING TO FM THE VOLUME IS ONLY 1/2 (WITHOUT ADJUSTING/MODIFYING VOLUME LEVEL) OF WHAT IT WAS AND NOW REQUIRES ALMOST 3/4 VOLUME ADJUSTMENT AND SOUNDS MUTED AND STILL CANNOT ACHEIVE SAME SOUND QUALITY. HAVE DISCUSSED THIS WITH DEALER AND THEY STATE THEY CONTACTED GM. THE ANSWER WAS AN UNACCEPTABLE "THIS IS NORMAL" OPERATION. HAVE LISTENED TO OTHER STEREOS IN OTHER CAR'S (INCLUDING BUICKS) WITH AM/FM AND XM AND THEY DO NOT SUFFER FROM THIS SAME ISSUE. WOULD LIKE THIS ISSUE TO BE SOLVED.

I WAS STOPPED IN A DRIVE THRU TACO BELL AND THE CLERK DROPPED MY CHANGE DOLLARS FROM MY PURCHASE SO I REACTED BY OPENING THE DOOR TO PICK UP THE MONEY BY TAKING MY FOOT OFF THE BRAKE WITHOUT PUTTING IT IN PARK BECAUSE IT WAS A REACTION. THE CAR'S STOP START FEATURE SURGED THE CAR FORWARD PINNING MY LEGS BETWEEN THE CAR AND THE BUILDING. I COULDN'T PUT THE CAR IN PARK BECAUSE MY LEGS WERE PINNED AND THE VEHICLE SHIFT WOULD NOT GO INTO PARK. I SCREAMED AND THE CLERK HAD TO TAKE MY SHOES OFF SO I COULD PULL MY LEGS IN THE CAR. I WENT DIRECTLY TO URGENT CARE. MY LEGS WERE SEVERELY BRUISED. THIS IS A MAJOR SAFETY ISSUE. THE CAR SHOULD NOT SURGE FORWARD LIKE THAT. I'VE HAD THE CAR FOR 1 MONTH AND IT SCRAPED THE DRIVER SIDE DOOR AND FRONT TIRE/RIM. $1500 DAMAGE BUT LOST A DAYS WORK AND SEVERAL WEEKS OF RECOVERY. THE SAME THING COULD HAPPEN AT AN ATM. I USED TO WORK FOR GM AND TEST DRIVE VEHICLES THIS ENGINE STOP/START FEATURE SHOULD HAVE AN ELECTRIC FEATURE SIMILAR TO WHAT FORD HAS THAT ONCE THE DOOR OPENS, THE DRIVE GOES AUTOMATICALLY TO PARK. THIS SHOULD BE A SAFETY RECALL!!! 10/8/19.