2019 Buick Encore

I haven't drove my car in 2 years because the engine and a/c went out on a vehicle that only have 67,000 miles. I should not have to replace a whole engine and a/c when I got the car brand new off the lot. This is my second buick that has had serious problem GM IS SELLING LEMONS TO THERE CUSTOMERS AND IM LOOKING TO STARTING A CLASS ACTION LAWSUIT IF THIS IS NOT FIXED.

On Wednesday June 28th, 2023, I was returning home to Columbus, NC from Charlotte, NC. I was travelling on Hwy. 74 and on the west side of Shelby my 2019 Buick Encore started sputtering and did not have any pick up. I stopped at Friendly Chevrolet in Forest City, NC, just off Hwy. 74 and they tested and said I had a mis-firing engine and should not drive due to safety issues. They could not fix as it is under Buick warranty and they are not a Buick dealer. I slowly drove the 20 miles home and feared it would stop at any time. Fred Anderson Chevrolet, where I purchased the car in 2020, is located in Greer, SC. I am still under full warranty so it was towed there and is still there. This was a very scary situation, as I was in the middle of nowhere. I am an 80 year old female and was very anxious as to what was going on and I still owe $10,000, on the car and fear it may have more major problems before the warranty expires in November 2023. Please advise and help me with this. Thank you, [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

WHILE DRIVING DOWN THE ROAD THE VEHICLE TURNS ITSELF OFF. HEADLIGHTS GO OFF AND THERE IS NO CONTROL OF THE VEHICLE. SOMETIMES THE VEHICLE WILL CRANK ITSELF WITHOUT TOUCHING THE START BUTTON. SOMETIMES SEVERAL TIMES BEFORE IT WILL REMAIN ON LONG ENOUGH TO START DRIVING AGAIN. IT IS VERY DANGEROUS TO DRIVE BECAUSE YOU HAVE NO CONTROL OVER THE VEHICLE AT THE TIME OF ENGINE SHUTDOWN. IT DOESN'T MATTER IF IT IS HIGHWAY SPEEDS OR IN TOWN. TONIGHT IT TOOK OVER 2 HOURS TO TRAVEL A NORMAL 20 MINUTE DRIVE. IT ALL STARTED 27 FEB 21 AND TODAY (28 FEB 21) IT IS PROGRESSIVELY GETTING WORSE. MOST OF THE TIMES THAT IT HAPPENS A BELL WILL DING 4 TIMES AND RIGHT AFTER THE BELL CHIMES THE ENGINE IMMEDIATELY SHUTS OFF. ALL LIGHTS EXTINGUISH, IT LOSES STEERING CONTROL AND BRAKES ARE MINIMIZED.

OCT 9TH - I WAS COMING HOME FROM WORK ON OCTOBER 9TH AFTER WORKING A 12-HOUR SHIFT. IT WAS DARK. I WAS GOING SOUTH ON HAPPY VALLEY. I PULLED UP TO A FOUR-WAY STOP ON HAPPY VALLEY AND VICTORY ROAD. I STARTED TO PULL INTO THE INTERSECTION. A GIRL TRAVELING EAST TO WEST DIDN'T STOP AT HER STOP SIGN. WHEN I GOT IN THE MIDDLE OF THE INTERSECTION, SHE HIT ME. THE SPEED LIMIT WAS 45 MPH COMING FROM HER DIRECTION, BUT I DO NOT KNOW HOW FAST SHE WAS TRAVELING. SHE HIT MY CAR AND IT SPUN MY CAR. I REMEMBER HITTING MY HEAD 2 TIMES ON THE SIDE WINDOW AND MY BODY TWICE AGAINST THE DOOR. MY AIRBAGS DIDN'T DEPLOY. MY CAR FACED THE AIRPORT WHEN IT CAME TO A STOP AND WAS FACING WEST.

I WAS STOPPED IN A DRIVE THRU TACO BELL AND THE CLERK DROPPED MY CHANGE DOLLARS FROM MY PURCHASE SO I REACTED BY OPENING THE DOOR TO PICK UP THE MONEY BY TAKING MY FOOT OFF THE BRAKE WITHOUT PUTTING IT IN PARK BECAUSE IT WAS A REACTION. THE CAR'S STOP START FEATURE SURGED THE CAR FORWARD PINNING MY LEGS BETWEEN THE CAR AND THE BUILDING. I COULDN'T PUT THE CAR IN PARK BECAUSE MY LEGS WERE PINNED AND THE VEHICLE SHIFT WOULD NOT GO INTO PARK. I SCREAMED AND THE CLERK HAD TO TAKE MY SHOES OFF SO I COULD PULL MY LEGS IN THE CAR. I WENT DIRECTLY TO URGENT CARE. MY LEGS WERE SEVERELY BRUISED. THIS IS A MAJOR SAFETY ISSUE. THE CAR SHOULD NOT SURGE FORWARD LIKE THAT. I'VE HAD THE CAR FOR 1 MONTH AND IT SCRAPED THE DRIVER SIDE DOOR AND FRONT TIRE/RIM. $1500 DAMAGE BUT LOST A DAYS WORK AND SEVERAL WEEKS OF RECOVERY. THE SAME THING COULD HAPPEN AT AN ATM. I USED TO WORK FOR GM AND TEST DRIVE VEHICLES THIS ENGINE STOP/START FEATURE SHOULD HAVE AN ELECTRIC FEATURE SIMILAR TO WHAT FORD HAS THAT ONCE THE DOOR OPENS, THE DRIVE GOES AUTOMATICALLY TO PARK. THIS SHOULD BE A SAFETY RECALL!!! 10/8/19.