2024 Buick Encore Gx

This is not a new issue and has happened multiple times since the purchase of this vehicle. Multiple times while driving my 2024 Buick Encore GX, the entire instrument panel intermittently goes completely blank/black. All critical information disappears, including the speedometer, fuel gauge, warning lights, and other indicators. The display does not recover on its own and only returns after I fully restart the vehicle. This creates a serious safety hazard especially at night. Without the speedometer or warning lights, I cannot accurately monitor my speed or receive important vehicle alerts, which increases the risk of a crash due to distraction and lack of critical information. The problem is intermittent and can occur at any time day or night which can become very dangerous. Although I was told my specific VIN does not fall under the formal safety recall (NHTSA 23V744000 / GM A232424320) for the same blank-instrument-panel condition, the symptoms are identical. Similar complaints from other 2024 Encore GX owners describe the exact same issue (blank dash that only recovers after a restart). After being told by the local dealer that nothing can be done about it unless I pay for an expensive diagnostic, which is beyond infuriating, I request that that dealer, certified mechanic, or Buick perform a full diagnostic, install any available software updates for the Virtual Cockpit Unit (VCU) or related systems, and resolve this SAFETY-RELATED defect under warranty.

We bought our Buick Encore in April 2024 and not even a month after we had it the screen went completely blank while I was driving down the road and I couldn’t see my speedometer to see how fast I was going or anything, so I took it to the dealership and they did a system update to supposedly solve the problem. Now, not even four months later I had to take the vehicle back because the control screen that has the mapping system, the phone, Pandora etc. goes out on and off which is a huge hazard if you’re on the interstate in an unknown area and the map goes blank or you’re driving in a hands free state and the phone goes off and you have to fiddle with your phone to switch the caller over to the speaker on your cell phone. I was at the dealer for four hours today and they acknowledged the Buick Encore has a well known Bluetooth connection issue and they said there was nothing they could do but a hard reset on the system. They did that after I’d been there four hours and ten minutes after I left the dealer the system disconnected from my phone again while I was on the interstate going 70+ mph. The sealer also said there was nothing more they could do until Buick came out with a recall on the system. My car is brand spanking new and I shouldn’t have these type of problems out of the vehicle already.

The Virtual Cockpit Unit on my Buick Encore GX ST 2024 keeps intermittently blackout at vehicle startup and or while driving. When this happens while driving, I have no way of knowing the speed, gas level, and other important information that would be displayed on the cockpit screen. At times when the screen starts to go out, it starts to glitch (images on screen are distorted). When this happens, it become very distracting while driving. My concern is this vehicle is unsafe under these conditions. I have only had this vehicle since mid OCT 2023. My vehicle has been serviced at the dealership on the above reported incident on [XXX], second time on [XXX], and the third time on [XXX]. I keep getting my car back thinking that the issue is fixed, and only to find out that it is not. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). The contact stated the vehicle virtual cockpit unit/instrument panel has failed again.