2020 Buick Encore Gx

For the past several months, my 2020 Buick Encore has been giving me a message to shift to park even though I placed my vehicle to park. This then does not allow my car to shut off, because it believes I am still in drive. I tried making an appointment with the dealership a month ago and their earliest availability was today, 12/10/2024. I took my Buick in, and they wrote me and stated that they figured out the issue and the shifter control would need to be replaced and was not covered under my powertrain warranty. I see this has been an issue on several Buicks and I even found the service notification Buick sent out for this specific issue. This is a definite safety issue since I cannot turn my vehicle off because it does not believe I am actually in park. This needs to be recalled for these vehicles since Buick is aware of the issue. I am getting the shifter control replaced, but due to it being a safety concern, it should be covered by Buick. Instead, this is being told to me that it is a $400 replacement part and not covered under Buick's warranty. I wanted to file a complaint so NHTSA can be aware of this issue.

When parking car in garage, placed vehicle in park, then turned vehicle off, received a message on dash " SHIFT TO PARK". The car was in park. Even though the engine was off, it would not allow radio, or lights to shut off until this message goes off. Some times it takes several minutes for message to go out. I have taken to GM dealership, and was told shifter assembly needs replaced ($500). I have learned their currently is a class action suit for this issue at this date.

The contact owns a 2020 Buick Encore GX. The contact stated that while parking the vehicle, the gear shifter was shifted into park(P); however, the “Shift to Park” message was displayed. The contact was unable to turn off the vehicle and drove to the residence. The message was no longer displayed after the contact parked the vehicle at the residence. The failure recurred on multiple occasions. The dealer was made aware of the failure and referred the contact to the manufacturer. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 24,000.

I have only had the vehicle for a year. On multiple occasions the vehicle feels like it is slipping gears (more often when the autostop feature is turned on). On multiple occasions the vehicle has stalled out and would not do anything when pressing on gas- didn't even rev, did absolutely nothing. These stall outs happened crossing highways, at stop lights, stop signs, etc. There were no warnings prior to the incidences, though the vehicle did through an engine/transmission code afterwards, the code would go away. The first several attempts of taking it to the dealership (last year) as it is still under warranty- it was not checked. i was simply told it was a "glitch" and it was fine. They did not record in their system that i requested it to be checked either apparently. They only recorded that i brought it in for an oil change. They only checked into it this February after my boyfriend told them what it was doing. They kept it and replaced one part in the transmission. The vehicle continued to have the same issues and threw a code withing the first 5 minutes after picking it up. I took it back in- and they said it was doing the issues because of the code it threw. I told them it was doing it again before it threw the code. They said it simply needed a line vacuumed out, and then gave it back to me. It continued to have the same issues and stalled out again causing me to roll backwards onto the highway-into traffic. I took it back again. They kept it, and then told me they'd be replacing the entire transmission, but it is on backorder. Still no time frame when it will be repaired. They then told me i could have my car back and continue to drive it until the transmission comes in?!? I said no- it isn't safe, I just told you what happened and i could have been hurt or killed. I am not driving it, especially when i have my son to drive around as well! I have been without my car for at least a month now. I am paying for a car that i don't even have/can't drive.

TL* THE CONTACT OWNS A 2020 BUICK ENCORE GX. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE FAILED TO ACCELERATE AS NEEDED. ADDITIONALLY, THE VEHICLE INADVERTENTLY LUNGED FORWARD WHILE ATTEMPTING TO REVERSE INTO A PARKING SPACE. THE VEHICLE WAS TOWED TO BELLAVIA CHEVROLET BUICK (199 NJ-17, EAST RUTHERFORD, NJ 07073) THE BRAKES AND TRANSMISSION VALVES WERE REPLACED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THE TRANSMISSION WAS REPLACED AFTER RECEIVING APPROVAL FROM THE MANUFACTURER. THE DEALER FOUND 3 PIECES OF RUBBER INSIDE THE TRANSMISSION WHEN IT WAS TAKEN APART. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND A CASE WAS FILED. THE FAILURE MILEAGE WAS 9,529.