NHTSA owner reports · September 18, 2026 snapshot.
Steering complaints
41 reportsClear category filter84,240 miles · Apr 16, 2015
Steering
WE OWN A 2011 BUICK ENCLAVE WITH 84240 MILES. AFTER A ROUTINE OIL CHANGE WERE SHOCKED TO FIND OUT FROM THE DEALER THAT THERE IS NOW A LEAKING STEERING RACK AND STEERING PUMP THAT WILL NEED TO BE REPLACED NEITHER OF WHICH ARE COVERED BY GM . THE COST IS OVER $2300.00. THIS IS MY WIFE'S CAR AND IS USED DAILY TO TRANSPORT NOT ONLY…
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WE OWN A 2011 BUICK ENCLAVE WITH 84240 MILES. AFTER A ROUTINE OIL CHANGE WERE SHOCKED TO FIND OUT FROM THE DEALER THAT THERE IS NOW A LEAKING STEERING RACK AND STEERING PUMP THAT WILL NEED TO BE REPLACED NEITHER OF WHICH ARE COVERED BY GM . THE COST IS OVER $2300.00. THIS IS MY WIFE'S CAR AND IS USED DAILY TO TRANSPORT NOT ONLY OUR OWN BUT OTHER CHILDREN AS WELL. WE HAVE NO CHOICE BUT TO REMEDIATE THE PROBLEM. AFTER DOING VERY LITTLE RESEARCH IT IS OBVIOUS THAT THIS IS A KNOWN DEFECT AND THAT GM IS CHOOSING TO IGNORE THE RISK TO THOSE DRIVING THEIR VEHICLES. THIS IS ACTUALLY OUR SECOND ENCLAVE AND UNTIL KNOW WE HAVE ENJOYED THEIR RELIABILITY AND THE SERVICE WE HAVE RECEIVED. BASED ON THIS EXPERIENCE IT WILL BE THE LAST GM CAR WE BUY. WE WILL BE SEEKING REIMBURSEMENT FROM GM. *TR
NHTSA ODI #10706115
Mileage unknown · Feb 4, 2015
Steering
LETTER FROM CONSTITUENT REGARDING A PROBLEM WITH HER 2011 BUICK ENCLAVE; SHE IS REQUESTING AN EXPEDITIOUS RECALL OR SPECIAL COVERAGE/FULL REIMBURSEMENT EXPENSE FOR THE POWER STEERING RACK REPLACEMENT REPAIR. *SMD THE CONSUMER STATED WHILE DRIVING, THE STEERING WHEEL FELT LOOSE AND THE VEHICLE FELT UNSTEADY. THE VEHICLE WAS TAK…
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LETTER FROM CONSTITUENT REGARDING A PROBLEM WITH HER 2011 BUICK ENCLAVE; SHE IS REQUESTING AN EXPEDITIOUS RECALL OR SPECIAL COVERAGE/FULL REIMBURSEMENT EXPENSE FOR THE POWER STEERING RACK REPLACEMENT REPAIR. *SMD THE CONSUMER STATED WHILE DRIVING, THE STEERING WHEEL FELT LOOSE AND THE VEHICLE FELT UNSTEADY. THE VEHICLE WAS TAKEN TO A REPAIR SHOP. A DIAGNOSIS REVEALED THE POWER STEERING RACK WAS LEAKING. *JB
NHTSA ODI #10680234
67,267 miles · Jan 18, 2015
Electronic Stability Control (esc)Power TrainSteering
DECEMBER 2014 LIFT GATE WAS UP AND SUDDENLY CAME DOWN AND HIT MY WIFE WITH GREAT FORCE. THIS HAPPENED TWICE BUT NOT CONSISTENTLY. SUBSEQUENTLY WAS TAKEN TO A CHEVROLET/GM DEALERSHIP, FOUND BOTH STRUTS NOT HOLDING PRESSURE AND WERE REPLACED AT OWNER'S EXPENSE. ON THE MORNING OF JANUARY 9,2015 DRIVING DURING A SNOW STORM ON AN …
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DECEMBER 2014 LIFT GATE WAS UP AND SUDDENLY CAME DOWN AND HIT MY WIFE WITH GREAT FORCE. THIS HAPPENED TWICE BUT NOT CONSISTENTLY. SUBSEQUENTLY WAS TAKEN TO A CHEVROLET/GM DEALERSHIP, FOUND BOTH STRUTS NOT HOLDING PRESSURE AND WERE REPLACED AT OWNER'S EXPENSE. ON THE MORNING OF JANUARY 9,2015 DRIVING DURING A SNOW STORM ON AN INTERSTATE SUDDENLY VEHICLE LOST STABILTRAB,TRACTION CONTROL AND ENGINE POWER WAS REDUCED TO 15 MPH. DUE TO THE WEATHER TRAFFIC WAS GOING SLOWER THAN NORMAL. CAR DRIVEN TO A CHEVROLET/GM DEALER WHERE THE THROTTLE BODY WAS REPLACED AT OWNER'S EXPENSE. ON JANUARY 14, 2015 OWNER BROUGHT CAR TO HAVE POWER STEERING PUMP REPLACED DUE TO GM SEPTEMBER 2014 NOTICE AND OWNER INFORMED THAT POWER STEERING RACK WAS LEAKING. ALTHOUGH NOT REPLACING THE POWER STEERING RACK WOULD LEAD TO FAILURE OF THE NEW POWER STEERING PUMP, THIS COMPONENT WAS NOT COVERED. OWNER PAID A PORTION TO HAVE THE RACK REPLACE. THIS REPAIR REQUIRED A FRONT END ALIGNMENT FOR WHICH THE OWNER PAID FOR. *TR
NHTSA ODI #10676288
Mileage unknown · Sep 24, 2014
Steering
WHILE CAR UNDER WARRANTY STEERING WHEEL MADE GRINDING SOUNDS...I HAD BEGUN TO BELIEVE I HAD AN ANTI-FREEZE LEAK AS I ALSO SMELLED AN ODOR LIKE ONE. TOOK CAR TO DEALER AND HE FIXED STEERING HOUSING AND SMELL AND GRINDING WENT AWAY..HOWEVER, NOW WITH CAR OUT OF WARRANTY, SAME SYMPTOMS WITH STEERING WHEEL GRINDING LOUDLY WHAT AM I…
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WHILE CAR UNDER WARRANTY STEERING WHEEL MADE GRINDING SOUNDS...I HAD BEGUN TO BELIEVE I HAD AN ANTI-FREEZE LEAK AS I ALSO SMELLED AN ODOR LIKE ONE. TOOK CAR TO DEALER AND HE FIXED STEERING HOUSING AND SMELL AND GRINDING WENT AWAY..HOWEVER, NOW WITH CAR OUT OF WARRANTY, SAME SYMPTOMS WITH STEERING WHEEL GRINDING LOUDLY WHAT AM I TO DO? AFTER READING OTHER COMPLAINTS, I THINK THERE IS PROOF OF A PROBLEM WHICH SHOULD BE A RECALL ISSUE AND BUICK SHOULD TAKE NOTE. *TR
NHTSA ODI #10638650
40,000 miles · Jun 12, 2014
Power TrainSteeringStructure
TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. THE CONTACT STATED THAT WHILE DRIVING 15 MPH, THE STEERING WHEEL STARTED TO MAKE A SQUEAKY NOISE. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE STEERING GEAR FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE…
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TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. THE CONTACT STATED THAT WHILE DRIVING 15 MPH, THE STEERING WHEEL STARTED TO MAKE A SQUEAKY NOISE. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE STEERING GEAR FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000 AND THE CURRENT MILEAGE WAS 62,000. UPDATED 08/19/14*LJ UPDATED 07/06/2017 *CT
NHTSA ODI #10597853
34,851 miles · Apr 17, 2014
Electronic Stability Control (esc)SteeringVehicle Speed Control
ON MARCH 27 2014 MY BUICK ENCLAVE GAVE ME AN ERROR MESSAGE ON THE DASH WHILE DRIVING ON THE HIGHWAY TRACTION CONTROL OFF, STABILITY TRANSMISSION NEEDS SERVICE, AND REDUCED POWER CAME ON.THE CAR WENT FROM 60 MPH TO 50 MPH SUDDENLY BUT THEN CLEARED UP.I TOOK THE CAR INTO THE DEALER TO BE SERVICED ON 03/28/2014. THE LOCAL DEALER ST…
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ON MARCH 27 2014 MY BUICK ENCLAVE GAVE ME AN ERROR MESSAGE ON THE DASH WHILE DRIVING ON THE HIGHWAY TRACTION CONTROL OFF, STABILITY TRANSMISSION NEEDS SERVICE, AND REDUCED POWER CAME ON.THE CAR WENT FROM 60 MPH TO 50 MPH SUDDENLY BUT THEN CLEARED UP.I TOOK THE CAR INTO THE DEALER TO BE SERVICED ON 03/28/2014. THE LOCAL DEALER STATED THAT THEY FOUND THE ISSUE AND CORRECTED IT.ON APRIL 16 2014 I HAD THE SAME ISSUE HOWEVER THE EVENT WAS MUCH WORST. I WAS ON THE A MAJOR HIGHWAY DOING 65 MPH. THE CAR DID NOT GIVE ME ANY INDICATION OF ANY ISSSUE. THE DASHBOARD DISPLAYED TRACTION CONTROL OFF, SERVICE TRACTION, AND SERVICE STABILITRAK AND VERY QUICK AND SUDDENLY I LOST ALL POWER TO THE CAR WHILE TRAVELING DOWN THE HIGHWAY AT 65 MPH. THE SPEEDOMETER STATED I WAS STILL AT 65 MPH HOWEVER THE CAR WAS NOT TRAVELING AT 65. I TRIED PULLING ON MY HAZARD LIGHTS BUT THEY DID NOT WORK AT THE TIME. THE POWER STEELING ON THE VEHICLE DID NOT WORK. THE GAS PEDAL DID NOT EXCEL THE CAR. I WAS ALMOST HIT BY A TRACTOR TRAILOR WHO WAS TRAVELING BEHIND ME. I TRIED MOVING TO THE SLOW LANE HOWEVER THE CAR HAD NO POWER STERRING BUT THE ENGINE WAS ON AND THE GAS PEDAL WAS TO THE FLOOR BUT THE CAR WAS NOT ACCELERATION. I HAD NO POWER IN THE CAR, I WAS ABLE TO GET TO A SAFE SPOT WERE I TRIED TURNING THE CAR OFF AND BACK ON. THAT DID NOT SOLVE ANY ISSUES EXCEPT FOR THE HAZARD LIGHTS. I WAS THEN ABLE TO PUT ON MY HAZARD LIGHTS. THE CAR NEVER GAVE ME AN ERROR THAT I HAD REDUCED POWER. EVERYTHING OCCURRED IN ABOUT 2 MINUTES. I IMMEDIATELY CONTACTED THE DEALER TO HAVE THE CAR TOWED. I HAVE MAJOR SAFETY CONCERNS ABOUT THE 2011 BUICK ENCLAVES!!!!! I AM VERY LUCKY THAT I WAS NOT KILLED ON HWY 540. I DON'T THINK MY AIR BAGS WOULD HAVE DEPLOYED IF I WERE HIT BY A TRACTOR TRAILER OR CAR. NOTHING WAS WORKING IN THE CAR. PLEASE CALL ME WITH ANY QUESTIONS!!
NHTSA ODI #10583352
53,000 miles · Apr 1, 2014
Power TrainSteering
REGARDING 2011 BUICK ENCLAVE: POWER STEERING RACK IS LEAKING AND PUMP FAULTY REQUIRING REPLACEMENT. ONLY 53K ON CAR; BOUGHT IT BRAND NEW IN 2011. LUCKILY I HAVE EXTENDED WARRANTY ALTHOUGH DEALER TRYING TO ARGUE THEIR RESPONSIBILITY. THIS IS VERY UPSETTING FOR SEVERAL REASONS: THIS A $45,000 CAR, I POINTED THIS ISSUE OUT 2 WEEKS …
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REGARDING 2011 BUICK ENCLAVE: POWER STEERING RACK IS LEAKING AND PUMP FAULTY REQUIRING REPLACEMENT. ONLY 53K ON CAR; BOUGHT IT BRAND NEW IN 2011. LUCKILY I HAVE EXTENDED WARRANTY ALTHOUGH DEALER TRYING TO ARGUE THEIR RESPONSIBILITY. THIS IS VERY UPSETTING FOR SEVERAL REASONS: THIS A $45,000 CAR, I POINTED THIS ISSUE OUT 2 WEEKS PRIOR DURING MY REGULAR OIL CHANGE VISIT AND WAS BLOWN OFF UNTIL I PRESSED THE MATTER, AND I HAVE SEEN SEVERAL POSTS RECENTLY REGARDING THIS EXACT ISSUE WITH THIS TYPE VEHICLE. ADDITIONALLY THERE IS ADMITTED FAULT BY GMC REGARDING SEVERAL MECHANICAL ISSUES RELATED TO POWER STEERING AND AS EVIDENCED BY MULTITUDE OF RECENT RECALLS. I HATE TO SAY IT BUT THIS IS MY FIRST AMERICAN CAR AND LIKELY MY LAST. MY 2004 NISSAN WITH 180K MILES RUNS GREAT!! *TR
NHTSA ODI #10576387
52,900 miles · Mar 26, 2014
Steering
I BEGAN TO MAKE LOUD SQUEAKING NOISES WHEN MAKING LEFT AND RIGHT TURNS. IN ADDITION, AS TIME PROGRESSED I WOULD FEEL PRESSURE WHEN TURNING THE STEERING WHEEL. DUE TO FEAR OF STEERING WHEEL NOT BEING ABLE TO TURN, I TOOK THE VEHICLE TO THE DEALERSHIP. THE DEALERSHIP SAID THAT THE VEHICLE NEEDED A NEW STEERING PUMP AND RACK. G…
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I BEGAN TO MAKE LOUD SQUEAKING NOISES WHEN MAKING LEFT AND RIGHT TURNS. IN ADDITION, AS TIME PROGRESSED I WOULD FEEL PRESSURE WHEN TURNING THE STEERING WHEEL. DUE TO FEAR OF STEERING WHEEL NOT BEING ABLE TO TURN, I TOOK THE VEHICLE TO THE DEALERSHIP. THE DEALERSHIP SAID THAT THE VEHICLE NEEDED A NEW STEERING PUMP AND RACK. GM SAID THEY WOULD NOT COVER THE ENTIRE COST. THE TOTAL COST WAS $2600 AND GM SAID IT WOULD ONLY COVER $1600. OWNER FEELS GM SHOULD COVER THE ENTIRE COST SINCE THIS IS A SAFETY ISSUE AND THE CAR IS ONLY 2,000 MILES OVER 50,000 MILE WARRANTY. THIS IS NOT A USUAL WEAR AND TEAR CAR ISSUE. *TR
NHTSA ODI #10575038
70,000 miles · Mar 26, 2014
Steering
STEERING COLUMN WAS WHINING. TOOK IT IN AND WAS TOLD THE STEERING GEAR WAS LEAKING AND IT WOULD COST $1500 TO REPAIR. ACCORDING TO GM FORUMS THIS IS A VERY VERY COMMON COMPLAINT THAT GM HAS DONE NOTHING ABOUT. WHY IS A RECALL NOT BEING INSTITUTED? *TR
NHTSA ODI #10574917
60,441 miles · Feb 23, 2014
Steering
REPORTED ISSUE TO DEALER OF CAR MAKING WHINING NOISE AT LOW SPEEDS. DEALER SAYS I NEED A NEW POWER STEERING RACK, HOSES AND POSSIBLY A NEW PUMP! THE CAR IS A IS ONLY A 2011 AND VERY WELL MAINTAINED! SPOKE WITH GM - THEY CONTACTED DEALER WONDERING WHY NO RECALL SINCE EVERY SINGLE FORUM I READ HAS HUNDREDS OF PEOPLE COMPLAINING A…
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REPORTED ISSUE TO DEALER OF CAR MAKING WHINING NOISE AT LOW SPEEDS. DEALER SAYS I NEED A NEW POWER STEERING RACK, HOSES AND POSSIBLY A NEW PUMP! THE CAR IS A IS ONLY A 2011 AND VERY WELL MAINTAINED! SPOKE WITH GM - THEY CONTACTED DEALER WONDERING WHY NO RECALL SINCE EVERY SINGLE FORUM I READ HAS HUNDREDS OF PEOPLE COMPLAINING ABOUT THIS SAME EXACT ISSUE. I WAS FURIOUS THAT THEY REFUSE TO ACKNOWLEDGE THIS AS A PROBLEM. THEY SAY THAT THERE ARE NOT ENOUGH POWER STEERING NOISE PROBLEMS REPORTED TO REQUIRE THEM TO ISSUE A RECALL. THEY SAY THAT THEY ARE NOT RESPONSIBLE FOR THIS DECISION. IT IS A FEDERAL SAFETY ISSUE AND THAT THEY ISSUE RECALLS BASED ON NUMBERS, HOWEVER, THIS HAS NOT HAPPENED OFTEN ENOUGH TO ISSUE A RECALL. THEY ARE OFFERING ME A "DEAL" TO GET THE CAR FIXED AT MY DEALER. THEY WILL PAY ALL BUT $500 TOWARD THE RACK AND LABOR. I NEED TO COVER THE HOSES AND POSSIBLY THE PUMP IF IT IS BAD. ALSO, IF THERE IS A RECALL IN THE FUTURE I WILL BE REIMBURSED RETROACTIVELY FOR MY EXPENSES. ISN'T THIS AN ADMISSION THAT THERE IS A PROBLEM??? I AM SO ANGRY! MY DEALER, HOWEVER SINGS A DIFFERENT TUNE FROM GM. SAYS THAT THIS PROBLEM EXISTS QUITE FREQUENTLY IN THE ENCLAVE, ACADIA AND THE CHEVY TRAVERSE...... I AM NOT SURE THAT I BELIEVE OR TRUST ANYTHING THEY HAVE TO SAY! I HAVE A 2011 ENCLAVE (WHICH I ABSOLUTELY LOVED UP UNTIL NOW!) WITH 60K ON IT. NOW OUT OF WARRANTY - EVENTUALLY THIS WILL HAVE TO BE FIXED - LEAVING A VERY LARGE DENT IN MY POCKET AND A HOLE IN MY HEART BECAUSE I REALLY THOUGHT I WOULD HAVE THIS CAR FOR A LONG TIME. HOWEVER, ONCE IT IS PAID OFF I AM DUMPING IT. NO MORE BUICKS OR GM CARS FOR ME. NOT EVER! I REALLY WISH THAT SOMEONE WOULD BEGIN INVESTIGATING GM AND THIS ISSUE. IT IS A HUGE SAFETY CONCERN, NOT TO MENTION A VERY EXPENSIVE FIX. PLEASE CONTACT ME TO DISCUSS AND LET ME KNOW WHAT CONCERNED FOLKS SUCH AS MYSELF CAN DO TO DEAL WITH THIS! THANK YOU!!!!! *TR
NHTSA ODI #10565540
Official recalls
6Oct 7, 2021
General Motors, LLC (GM) is recalling certain 2008-2017 Buick Enclave and 2013-2017 Chevrolet Traverse vehicles. The driver's air bag inflator may explode during deployment, due to a manufacturing defect.
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: Dealers will replace the driver's air bag module, free of charge. Interim owner notification letters were mailed on November 3, 2021. Owner notification letters were mailed on January 10, 2022. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N212349040.
Additional source detail variants (2)
Air Bags:frontal:driver Side:inflator Module
General Motors, LLC (GM) is recalling certain 2008-2017 Buick Enclave and 2013-2017 Chevrolet Traverse vehicles. The driver's air bag inflator may explode during deployment, due to a manufacturing defect.
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: Dealers will replace the driver's air bag module, free of charge. Interim owner notification letters were mailed on November 3, 2021. Owner notification letters were mailed on January 10, 2022. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N212349040.
Air Bags:frontal
General Motors, LLC (GM) is recalling certain 2008-2017 Buick Enclave and 2013-2017 Chevrolet Traverse vehicles. The driver's air bag inflator may explode during deployment, due to a manufacturing defect.
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: Dealers will replace the driver's air bag module, free of charge. Interim owner notification letters were mailed on November 3, 2021. Owner notification letters were mailed on January 10, 2022. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N212349040.
Apr 8, 2021
General Motors, LLC (GM) is recalling certain 2010-2015, 2017 Buick Enclave, 2010-2019 Chevrolet Traverse, and 2011-2016 GMC Acadia vehicles. The side curtain air bags may not be properly attached.
Consequence & remedy
Consequence: Unsecured side curtain air bags may not perform as intended, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and, if necessary, realign or replace the weld nuts, free of charge. Owner notification letters were mailed on May 24, 2021. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, and GMC customer service at 1-800-462-8782. GM's number for this recall is N202321200.
Jun 30, 2015
General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.
Consequence & remedy
Consequence: If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
Remedy: GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.
May 20, 2014
General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.
Consequence & remedy
Consequence: If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.
Remedy: General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.
Mar 17, 2014
General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.
Consequence & remedy
Consequence: Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.
Remedy: GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.
Apr 9, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011-2012 CHEVROLET TRAVERSE, BUICK ENCLAVE, AND GMC ACADIA VEHICLES CURRENTLY REGISTERED IN ALASKA, COLORADO, CONNECTICUT, DELAWARE, IDAHO, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MONTANA, NEBRASKA, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, NORTH DAKOTA, OHIO, PENNSYLVANIA, RHODE ISLAND, SOUTH DAKOTA, UTAH, VERMONT, WEST VIRGINIA, WISCONSIN, WYOMING AND THE DISTRICT OF COLUMBIA. SNOW OR ICE BUILDUP ON THE WINDSHIELD OR ON THE WIPER MAY RESTRICT THE MOVEMENT OF THE WIPER ARM, CAUSING THE WIPER ARM TO LOOSEN AND CAUSE THE WIPER TO BECOME INOPERATIVE.
Consequence & remedy
Consequence: IF THIS OCCURS, DRIVER VISIBILITY COULD BE REDUCED, INCREASING THE RISK OF A CRASH.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL TIGHTEN THE WIPER ARM NUTS, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 20, 2012.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA20002 · Outboard Front Seat Belt Anchor Cable Failure
Opened Aug 31, 2020 · Closed Aug 30, 2024
Status: closed (inferred from source dates) · Seat Belts; Seat Belts:front; Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Additional source detail variants (3)
Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts:front
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
RQ19003 · Seat Belt Anchor Cable Failure
Opened May 28, 2019 · Closed Aug 31, 2020
Status: closed (inferred from source dates) · Seat Belts:front; Seat Belts:front:anchorage; Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Additional source detail variants (3)
Seat Belts:front:anchorage
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:front
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
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