NHTSA owner reports · September 18, 2026 snapshot.
Engine complaints
72 reportsClear category filter116,164 miles · Dec 13, 2020
EnginePower Train
2010 BUICK ENCLAVE WITH 116,164 MILES, JUST OVER 10,00 PER YEAR, ENGINE DEVELOPED A SPUN ROD BEARING AND QUIT WHILE DRIVING. STEERING LOST POWER AND ENGINE STOPPED. I HAD TO PUSH IT BACKWARDS TO GET OUT OF AN INTERSECTION. I HAD JUST STARTED A RIGHT TURN. 22 MONTH EARLIER THE TIMING CHAIN STRETCHED ON THE VEHICLE COSTING $…
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2010 BUICK ENCLAVE WITH 116,164 MILES, JUST OVER 10,00 PER YEAR, ENGINE DEVELOPED A SPUN ROD BEARING AND QUIT WHILE DRIVING. STEERING LOST POWER AND ENGINE STOPPED. I HAD TO PUSH IT BACKWARDS TO GET OUT OF AN INTERSECTION. I HAD JUST STARTED A RIGHT TURN. 22 MONTH EARLIER THE TIMING CHAIN STRETCHED ON THE VEHICLE COSTING $2000 IN REPAIRS. OIL WAS CHANGED EVERY 5000 OR LESS MILES AND USED MOBILE 1 SYNTHETIC OIL THE ENTIRE TIME. THIS AND OWNERS OF EARLIER MODEL YEARS REPORT THIS SAME PROBLEM FROM THIS VEHICLE. A WELL MAINTAINED VEHICLE SHOULD NOT HAVE THESE TWO PROBLEMS WHICH POINTS TO SOME FAILURE IN DESIGN OR MANUFACTURE. VEHICLE IS NOW JUNK.
NHTSA ODI #11383198
138,462 miles · Jul 13, 2020
Electrical SystemEngine
THE CAR SHUT OFF WHILE I WAS DRIVING IT, I WAS STARTING TO GO FROM SITTING AT A RED LIGHT AND IT JUST SHUT ITSELF OFF! I'VE JUST PURCHASED THIS CAR AND ALREADY IT'S A HUNK OF JUNK. ALSO THE AMOUNT OF ELECTRICAL PROBLEMS CAUSED BY WATER ENTERING THE MOTOR COMPARTMENT IS RIDICULOUS AND SHOULD BE A RECALL AS IT'S JUST A BAD DESIGN.…
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THE CAR SHUT OFF WHILE I WAS DRIVING IT, I WAS STARTING TO GO FROM SITTING AT A RED LIGHT AND IT JUST SHUT ITSELF OFF! I'VE JUST PURCHASED THIS CAR AND ALREADY IT'S A HUNK OF JUNK. ALSO THE AMOUNT OF ELECTRICAL PROBLEMS CAUSED BY WATER ENTERING THE MOTOR COMPARTMENT IS RIDICULOUS AND SHOULD BE A RECALL AS IT'S JUST A BAD DESIGN. THE AC FAN MOTOR LOCATED ABOVE THE PASSENGER FLOOR FILLS WITH WATER AND RUINS THE MOTOR. THE CAR SHUT OFF TODAY BECAUSE OF SHODDY SOLDERING.
NHTSA ODI #11339181
178,222 miles · Jun 1, 2020
EnginePower TrainSuspension
2010 BUICK ENCLAVE WAS DRIVING AT APPROXIMATELY 50MPH, ENGINE STUTTERED, LOST POWER, AND WOULD NOT ACCELERATE. PULLED OVER AND ENGINE WOULD NOT RESTART. TOWED TO LOCAL REPAIR SHOP AND FOUND THE ENGINE HAD BLOWN, GEARS BLEW APART, TIMING CHAIN SHOT. FULL ENGINE REPLACEMENT COSTING ALMOST $7,000. MILEAGE WAS 178,222. ADDITIONAL IS…
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2010 BUICK ENCLAVE WAS DRIVING AT APPROXIMATELY 50MPH, ENGINE STUTTERED, LOST POWER, AND WOULD NOT ACCELERATE. PULLED OVER AND ENGINE WOULD NOT RESTART. TOWED TO LOCAL REPAIR SHOP AND FOUND THE ENGINE HAD BLOWN, GEARS BLEW APART, TIMING CHAIN SHOT. FULL ENGINE REPLACEMENT COSTING ALMOST $7,000. MILEAGE WAS 178,222. ADDITIONAL ISSUES TO INCLUDE REAR SUSPENSION PARTS, BRAKES, ROTORS, WHEEL BEARINGS (TWICE) DUE TO DEFECTIVE PARTS. REAR LATERAL LINKS BOTH UPPER AND LOWER (TWICE DUE TO DEFECTIVE PARTS). CAR STILL DOES NOT RIDE PROPERLY AFTER SECOND REPLACEMENT OF PARTS AND 4 ALL WHEEL ALIGNMENTS. CAR SWAYS TERRIBLY AND ROCKS ESPECIALLY DURING HIGHER WINDS. VERY HARD TO KEEP ON THE ROAD AND DANGEROUS. *TR
NHTSA ODI #11326788
147,000 miles · May 26, 2020
EngineSeat BeltsSteering
I AM WRITING BECAUSE WE PURCHASED A 2010 BUICK ENCLAVE IN 2018. IMMEDIATELY AFTER PURCHASING I NOTICED ISSUES WITH THE VEHICLE AND IT HAD TO BE SERVICED TWICE WITHIN A COUPLE WEEKS OF HAVING IT. AT THE TIME THE SERVICE DEPT. COULD NOT DIAGNOSE THE ISSUE AND BLAMED IT ON MY ACCIDENTALLY TOUCHING THE MANUAL SHIFT ON THE SHAFT. I…
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I AM WRITING BECAUSE WE PURCHASED A 2010 BUICK ENCLAVE IN 2018. IMMEDIATELY AFTER PURCHASING I NOTICED ISSUES WITH THE VEHICLE AND IT HAD TO BE SERVICED TWICE WITHIN A COUPLE WEEKS OF HAVING IT. AT THE TIME THE SERVICE DEPT. COULD NOT DIAGNOSE THE ISSUE AND BLAMED IT ON MY ACCIDENTALLY TOUCHING THE MANUAL SHIFT ON THE SHAFT. I KNEW I WAS NOT DOING THIS. I HAVE VIDEO OF THE CAR DOING THIS WEIRD ACCELERATION AND ALL DURING THE LAST COUPLE OF YEARS BUT [XXX] KEPT SAYING THE VEHICLE WAS FINE. WELL, I WAS STRANDED BECAUSE IT JUST STOPPED A FEW DAYS AGO AND HAD TO TAKE A 50.00 UBER HOME. I HAVE HAD TO UBER 3 TIMES NOW AND PURCHASED A CODE READER. THE CODE COMES BACK AS A TIMING CHAIN STRETCHED. IT SEEMS WHAT I WAS FEELING FROM THE VERY BEGINNING WAS IN FACT THIS ISSUE. I AM NOT HAPPY ABOUT THIS. I HAVE HAD TO RENT VEHICLES FOR THE LAST 3 DAYS AND WILL HAVE TO HAVE THE VEHICLE TOWED BACK TO MY HOME TOMORROW. SINCE THIS ISSUE WAS BROUGHT TO YOUR ATTENTION FROM DAY ONE I EXPECT IT TO BE REPAIRED AT NO COST TO ME AND SOME OF THE CHARGES I HAVE ACCUMULATED BE REIMBURSED. THIS IS NOT JUST! I WILL BE LOOKING INTO THE LEMON LAW AND IF IT APPLIES TO ME. I AM HOPING YOUR COMPANY TAKES RESPONSIBILITY. HAD THEY PAID ATTENTION TO WHAT I WAS SAYING AND ALL THEN THIS WOULD NEVER HAVE HAPPENED,. THE STRESS AND ISSUES THIS HAS CAUSED GOES SO MUCH DEEPER THAN THIS THE CODE THAT COMES BACK IS P0008. THE CRANK SHAFT. I HAVE READ NUMEROUS REVIEWS ON THIS AND WILL CONTINUE TO CARRY THIS ON. FURTHERMORE THE FACT THAT THERE ARE RECENT ISSUES WITH THE POWER STEERING AS WELL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA ODI #11326086
141,000 miles · Feb 27, 2020
Engine
WELL WHAT HAPPENED WAS THE VEHICLE DEAD STOPPED IN THE MIDDLE OF TRAFFIC. THIS MAY NOT SEEM UNUSUAL, BUT THIS PARTICULAR VEHICLE HAS BEEN REPORTED FOR THE SAME ISSUE, P0008 WHICH IS A STRETCHED TIMING CHAIN ISSUE. THIS ISSUE SEEMS TO BE COMMON WITH THE 3.6L VVT ENGINE THAT IS SHARED ACROSS ALL MODELS. MY WIFE AND CHILD WERE IN T…
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WELL WHAT HAPPENED WAS THE VEHICLE DEAD STOPPED IN THE MIDDLE OF TRAFFIC. THIS MAY NOT SEEM UNUSUAL, BUT THIS PARTICULAR VEHICLE HAS BEEN REPORTED FOR THE SAME ISSUE, P0008 WHICH IS A STRETCHED TIMING CHAIN ISSUE. THIS ISSUE SEEMS TO BE COMMON WITH THE 3.6L VVT ENGINE THAT IS SHARED ACROSS ALL MODELS. MY WIFE AND CHILD WERE IN THE VEHICLE AT THE TIME AND WERE ABOUT TO BE HIT BY ON COMING TRAFFIC. LUCKILY, THE VEHICLE COMING TOWARD THEM WAS ABLE TO GET OUT OF THE WAY. THE VEHICLE BLOCKED TRAFFIC FOR SEVERAL HOURS. THE DESCRIBED PROBLEM IS A STRETCHED TIMING CHAIN, BUT MY RESEARCH HAS ELUDED THAT GM HAS HAD THIS SAME ISSUE WITH MULTIPLE MODELS OVER MULTITUDES OF MODEL YEAR VEHICLES. THIS ISSUE OFTEN LEADS TO A HEFTY REPAIR BILL UPWARDS OF $3500 OR EVEN MORE. IN MY OPINION WITH MULTIPLE REPORTS OF THIS VEHICLE OR MODELS THAT SHARE THE SAME ENGINE, THE PROBLEM CAN LEAD TO POSSIBLE SAFETY CONCERNS FOR A DEAD STOP WHILE DRIVING. A VEHICLE COULD POSSIBLY BE ON ICY, WET, ROAD CONDITIONS AND COULD CAUSE A GREAT DEAL OF MORE INJURIES. I BELIEVE THAT THIS ISSUE SHOULD BE LOOKED INTO FOR MODEL YEARS FROM 2008 - 2020. THE ENGINE HAS NOT CHANGED. THIS ENGINE IS NOT ONLY SHARED WITH THE BUICK ENCLAVE, BUT THE CHEVY TRAVERSE, GMC ACADIA, BUICK LACROSSE, AND THE LIST GOES ON. DUE TO THE TIMING CHAIN FAILURE, MY FAMILY COULD HAVE BEEN SERIOUSLY HURT OR WORSE. PLEASE LOOK INTO THE DESIGN ISSUE. I'M GLAD THAT MY FAMILY IS OK. NOW, I HAVE A HEFTY $3500 REPAIR THAT I NEED TO TAKE CARE OF FOR A CAR THAT I STILL OWE MONEY ON. GM NEEDS TO GET IN FRONT OF THIS AND PROVIDE SOME TYPE OF RELIEF FOR THEIR CUSTOMERS. GM KNOWS ABOUT THE ISSUE. IN 2011 GM RELEASED CUSTOMER SATISFACTION PROGRAM 10287 WHICH DIDN'T WORK THEN IN 2012 GM RELEASED A SPECIAL COVERAGE ADJUSTMENT (#11340C) EVEN WHEN PROPER OIL CHANGES ARE DONE. PLEASE LOOK INTO
NHTSA ODI #11311894
Mileage unknown · Jan 22, 2020
Engine
TIMING CHAIN FAILED IN AUGUST 2017 AT 87K MILES. OVER $4,000. FAILED AGAIN IN JANUARY OF 2020 AT 120K MILES. DEALER ONLY CHARGING $400-500 DUE TO MY INSISTENCE AND MY DESIRE TO GIVE THEM A POOR REVIEW IF THEY DID NOT HONOR THE REPAIR.
NHTSA ODI #11301220
114,753 miles · Oct 16, 2019
Engine
TL* THE CONTACT OWNS A 2010 BUICK ENCLAVE. WHILE DRIVING VARIOUS SPEEDS, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED MULTIPLE TIMES. JOHN PAUL'S BUICK GMC …
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TL* THE CONTACT OWNS A 2010 BUICK ENCLAVE. WHILE DRIVING VARIOUS SPEEDS, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED MULTIPLE TIMES. JOHN PAUL'S BUICK GMC (3615 S 108TH ST, GREENFIELD, WI 53228, (414) 482-6246) WAS CONTACTED AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 9-5585597823. THE FAILURE MILEAGE WAS APPROXIMATELY 114,753.
NHTSA ODI #11269013
90,800 miles · Aug 20, 2019
Engine
TL* THE CONTACT OWNS A 2010 BUICK ENCLAVE. THE CONTACT STATED THAT THERE WAS A NOISE COMING FROM THE ENGINE AND THE CHECK ENGINE INDICATOR FLASHED. STUDEBAKER BUICK GMC (3200 E MAIN ST, RICHMOND, IN 47374, (765) 962-0505) DIAGNOSED THAT THE TIMING CHAIN WAS BEING STRETCHED AND NEEDED TO BE REPLACED. THE DEALER QUOTED A REPAIR CO…
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TL* THE CONTACT OWNS A 2010 BUICK ENCLAVE. THE CONTACT STATED THAT THERE WAS A NOISE COMING FROM THE ENGINE AND THE CHECK ENGINE INDICATOR FLASHED. STUDEBAKER BUICK GMC (3200 E MAIN ST, RICHMOND, IN 47374, (765) 962-0505) DIAGNOSED THAT THE TIMING CHAIN WAS BEING STRETCHED AND NEEDED TO BE REPLACED. THE DEALER QUOTED A REPAIR COST OF $2,000 AND STATED THAT THEY WOULD CALL BACK WITH THE FINAL ESTIMATE. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 90,800.
NHTSA ODI #11245175
160,000 miles · Jun 27, 2019
Engine
THE AIR CONDITIONER HOSE WAS MELTED WHERE IT TOUCHES ANOTHER HOSE, THERE WAS AN ACADIA AND A TRAVERSE THAT HAD THE SAME PROBLEM. WHEN I CALLED BUICK TO SEE IF THERE WAS A RECALL, I WAS TOLD ONLY YUKON HAD THE RECALL. I HAVE A PROBLEM WITH THIS, THEY ARE BASICALLY THE SAME. THEY KNOW THESE HOSES RUN TOO HOT NOT TO BE SEPARATED…
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THE AIR CONDITIONER HOSE WAS MELTED WHERE IT TOUCHES ANOTHER HOSE, THERE WAS AN ACADIA AND A TRAVERSE THAT HAD THE SAME PROBLEM. WHEN I CALLED BUICK TO SEE IF THERE WAS A RECALL, I WAS TOLD ONLY YUKON HAD THE RECALL. I HAVE A PROBLEM WITH THIS, THEY ARE BASICALLY THE SAME. THEY KNOW THESE HOSES RUN TOO HOT NOT TO BE SEPARATED OR AT LEAST INSULATED. THE PART COSTS AN INSANE $861 DOLLARS. ALL OF THESE VEHICLES NEED TO BE RECALLED OR CORRECTED.
NHTSA ODI #11223081
110,000 miles · Apr 30, 2019
Engine
TODAY I WAS DRIVING TO WORK, AS I PULLED INTO THE DRIVEWAY OF WORK TICKING NOISE STARTED AND THEN CAR DIED RIGHT ON A HILL BLOCKING TRAVEL, IT WOULD NOT RESTART, SO I HAD IT TOWED TO MY MECHANIC WHO ADVISED ENGINE BLOWN DO TO TIMING BELT WEAR...ALL MY OIL WAS SUCKED INTO ENGINE (JUST HAD AN OIL CHANGE 2 MTHS AGO) AND BLEW THE …
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TODAY I WAS DRIVING TO WORK, AS I PULLED INTO THE DRIVEWAY OF WORK TICKING NOISE STARTED AND THEN CAR DIED RIGHT ON A HILL BLOCKING TRAVEL, IT WOULD NOT RESTART, SO I HAD IT TOWED TO MY MECHANIC WHO ADVISED ENGINE BLOWN DO TO TIMING BELT WEAR...ALL MY OIL WAS SUCKED INTO ENGINE (JUST HAD AN OIL CHANGE 2 MTHS AGO) AND BLEW THE MOTOR! THIS IS A KNOWN PROBLEM WITH THIS YEAR, MAKE, MODEL OF BUICK, WHY IS NO ONE DOING ANYTHING ABOUT A RECALL! I CAN'T AFFORD A NEW ENGINE, NOR A NEW CAR, I JUST PURCHASED THIS USED AT HURD BUICK IN RHODE ISLAND 5/2017 EXPLAINED NEEDED DEPENDABLE CAR, I'M A SINGLE PARENT WORKING FULL TIME AND THEY GAVE ME A LEMON KNOWING FULL WELL THE ENGINE PROBLEMS WITH THIS MIDEL! NHTSA NEEDS TO MAKE GM ACCOUNTABLE TO THE CONSUMER OF 2010 MODELS LIKE THEY DID WITH THE 2008-2009 MODELS THIS IS SO UNFAIR. I HAD TO RENT A CAR TO GET BACK AND FORTH TO WORK...I DON'T KNOW WHAT OR HOW I'M GETTING AROUND NEXT WEEK!
NHTSA ODI #11204790
Official recalls
6Oct 7, 2021
General Motors, LLC (GM) is recalling certain 2008-2017 Buick Enclave and 2013-2017 Chevrolet Traverse vehicles. The driver's air bag inflator may explode during deployment, due to a manufacturing defect.
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: Dealers will replace the driver's air bag module, free of charge. Interim owner notification letters were mailed on November 3, 2021. Owner notification letters were mailed on January 10, 2022. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N212349040.
Additional source detail variants (2)
Air Bags:frontal:driver Side:inflator Module
General Motors, LLC (GM) is recalling certain 2008-2017 Buick Enclave and 2013-2017 Chevrolet Traverse vehicles. The driver's air bag inflator may explode during deployment, due to a manufacturing defect.
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: Dealers will replace the driver's air bag module, free of charge. Interim owner notification letters were mailed on November 3, 2021. Owner notification letters were mailed on January 10, 2022. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N212349040.
Air Bags:frontal
General Motors, LLC (GM) is recalling certain 2008-2017 Buick Enclave and 2013-2017 Chevrolet Traverse vehicles. The driver's air bag inflator may explode during deployment, due to a manufacturing defect.
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: Dealers will replace the driver's air bag module, free of charge. Interim owner notification letters were mailed on November 3, 2021. Owner notification letters were mailed on January 10, 2022. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N212349040.
Apr 8, 2021
General Motors, LLC (GM) is recalling certain 2010-2015, 2017 Buick Enclave, 2010-2019 Chevrolet Traverse, and 2011-2016 GMC Acadia vehicles. The side curtain air bags may not be properly attached.
Consequence & remedy
Consequence: Unsecured side curtain air bags may not perform as intended, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and, if necessary, realign or replace the weld nuts, free of charge. Owner notification letters were mailed on May 24, 2021. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, and GMC customer service at 1-800-462-8782. GM's number for this recall is N202321200.
Jun 30, 2015
General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.
Consequence & remedy
Consequence: If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
Remedy: GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.
May 20, 2014
General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.
Consequence & remedy
Consequence: If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.
Remedy: General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.
Mar 17, 2014
General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.
Consequence & remedy
Consequence: Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.
Remedy: GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.
Aug 12, 2010
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2009-2010 CHEVROLET TRAVERSE, BUICK ENCLAVE, GMC ACADIA, AND SATURN OUTLOOK VEHICLES. THE SECOND ROW SEAT SIDE TRIM SHIELD RESTRICTS THE UPWARD ROTATION OF THE SAFETY BELT BUCKLE WHEN THE SEAT BACK IS RETURNED TO A SEATING POSITION AFTER BEING FOLDED FLAT. IF THE BUCKLE CONTACTS THE SEAT FRAME, ADDITIONAL EFFORT IS REQUIRED TO RETURN THE SEAT TO A SEATING POSITION. IF SUFFICIENT FORCE IS APPLIED, THE BUCKLE COVER COULD BE PUSHED DOWN THE STRAP, EXPOSING AND PARTIALLY DEPRESSING THE RED RELEASE BUTTON.
Consequence & remedy
Consequence: THE SAFETY BELT MAY NOT RESTRAIN THE OCCUPANT AS INTENDED DURING A CRASH, INCREASING THE RISK OF INJURY TO THE SEAT OCCUPANT.
Remedy: DEALERS WILL MODIFY THE SECOND ROW SEAT SIDE TRIM SHIELDS. IF A SAFETY BELT BUCKLE IS DAMAGED, DEALERS WILL REPLACE IT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON AUGUST 18, 2010. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, BUICK AT 1-866-608-8080, GMC AT 1-866-996-9463, AND SATURN AT 1-800-972-8876, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA20002 · Outboard Front Seat Belt Anchor Cable Failure
Opened Aug 31, 2020 · Closed Aug 30, 2024
Status: closed (inferred from source dates) · Seat Belts; Seat Belts:front; Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Additional source detail variants (3)
Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts:front
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
RQ19003 · Seat Belt Anchor Cable Failure
Opened May 28, 2019 · Closed Aug 31, 2020
Status: closed (inferred from source dates) · Seat Belts:front; Seat Belts:front:anchorage; Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Additional source detail variants (3)
Seat Belts:front:anchorage
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:front
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
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