2017 Buick Cascada

The contact owns a 2017 Buick Cascada. The contact stated while driving 35-45 MPH, the vehicle made an abnormal sound. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the knock combustion vibration control system had failed. The dealer determined that the valve cover, the PCV valve, the head gasket, and an unknown part needed to be replaced. The dealer informed the contact that the vehicle was not covered under an unknown Warranty Program. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 21,318.

The contact owns a 2017 Buick Cascada. The contact stated that while driving at various speeds, there was an abnormal squealing sound coming from the vehicle. There was no warning light illuminated. The vehicle was taken to an independent mechanic where it was discovered that the diaphragm inside the PCV (Positive Crankcase Ventilation) valve had ruptured. The part was replaced by the mechanic. Upon investigation, the contact discovered that the failure was covered under warranty through the manufacturer. The manufacturer was notified of the failure but denied the request for a reimbursement since the vehicle was not serviced at the dealer. The vehicle was repaired. The failure mileage was 45,928.