2022 BMW X5

I am writing to you as a loyal BMW owner to formally lodge a serious complaint regarding a technical safety failure in my BMW X5 and the subsequent dismissive treatment I received at an authorized service center in New York. The Incident Recently, while reversing, the Driving Assistance and Parking Assistant systems failed without warning. As a result, the vehicle collided with an object, causing damage to the rear bumper. This was not a result of driver negligence, but a direct failure of the safety technology that I trusted to protect my family. Service Center Negligence Upon visiting the service center to address this life-threatening defect, I was met with unacceptable indifference. The service advisor flatly refused to investigate the system failure, stating they would only perform a standard NYC Inspection. I was given a follow-up appointment for May 5th—forcing me to wait weeks to address a critical safety defect. Safety Concerns & Demand for Replacement As a father [XXX], I no longer feel safe operating this vehicle. The integrity of the safety modules has been compromised, and my confidence in this specific car is completely shattered. Repairing a bumper does not fix a failed safety system that could have caused a much more serious accident.And when I provide all of this evidence to BMW North America they Lay to me and asked me to take my vehicle without resolving the problem and the doesn’t care about my family safety INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My lane keep assist shuts off every time I drive the vehicle. I reported this in February and was told it was just due to the weather (snow). I brought the vehicle back in a few weeks later to the same dealership and was told there’s something in the steering wheel that needs replaced and they needed to order it. They never called me back to tell me the part was in and did not reply to my inquiries. I took the car to a different dealership in August and again asked them to fix the lane assist. They again told me there was something called an agitator in the steering wheel and would need to see if they had any in stock or would order. After almost 3 weeks of being in the shop when I picked it up the assist shut off again 5 minutes down the road. I reported to BMW North America and did nothing about it. The GM from the original dealership emailed me to ask if I was satisfied with their service and reported the issues, no response. Nobody seems to be willing or able to fix this safety feature I have paid extra money to have.

New 2022 BMW X5M with a little over 200 miles on it. Received a message stating, "driver assistance support reduced". This driver assistance package controls many of the safety features listed above, and then some (could only select 3 from the list above, but affects more). Sad part is, after minor research, I find this has been an ongoing problem with BMW for years, and has not been addressed as the problem still occurs in their cars.