2006 BMW X5

I HAVE A 2006 BMW X5 WITH THE SPORT SPORTS PACKAGE AND I AM EXPERIENCING THESE SAME PROBLEMS AS DESCRIBED IN THE RECALL 02 - ID # 13V564000 - AIR BAGS RECALL 03 - ID # 13V564000 - AIR BAGS:FRONTAL:SENSOR/CONTROL M. I HAVE CALLED BMW OF AMERICA AND TRIED TO GET THEM TO HONOR THE RECALL BUT THEY HAVE REFUSED. I WAS TOLD BY CUSTOMER REP. [XXX] THAT BMW HAVE DECIDED THAT MY VEHICLE WAS NOT UNDER THAT RECALL AND THAT I WOULD HAVE TO PAY TO GET IT LOOK AT BEFORE THEY WOULD CONCEDER ANY REPAIRS TO BE COVERED UNDER THESE RECALLS. I TOLD BOTH REPS AND ALSO SPOKE WITH SUPERVISOR [XXX] THAT THIS IS UNCALLED FOR SINCE IT MATCHES THE YEAR, MAKE, MODEL AND PACKAGE THAT IS BEING RECALLED. I FIRST TALKED WITH [XXX] AND ALL HE HAD DONE WAS GIVE ME A RUN AROUND THAT BMW WOULD LOOK INTO IT AND THAT I WOULD NEED TO HAVE IT CHECKED OUT BY A BMW SERVICE TECHNICIAN. I KEPT TELLING THEM THAT I WAS NOT GOING TO PAY FOR A DIAGNOSIS FOR SOMETHING THAT IS DEFECTIVE AND SHOULD BE REPAIRED UNDER THE RECALLS, BUT ONCE AGAIN I WAS TOLD BY [XXX] THAT I HAVE NO CHOICE BUT TO PAY TO HAVE IT LOOKED AT. I HAVE SENT MAY EMAILS AND HAD MANY PHONE CALLS WITH BMW AMERICA ABOUT THIS ISSUE AND I AM VERY UNSATISFIED WITH HOW THEY ARE HANDLING THIS ISSUE. I FEEL THEY DO NOT LOOK OUT FOR THEIR CUSTOMERS AND DON'T CARE IF THIS RECALL HURTS OR EVEN KILLS SOMEONE. IF THEY TRULY CARED THEY WOULD HAVE TAKEN IN THIS VEHICLE AND HAVE DONE THE DIAGNOSIS TO SEE IF IT IS THE PROBLEM AND HAVE IT FIXED BUT AS I HAVE EXPERIENCED WITH THIS ISSUE BMW DOES NOT CARE. THIS IS NOT THE COMPANY THAT I REMEMBER BMW WAS STANDARD FOR EXCELLENCE AND IS TO BE AN EXTREMELY HIGH STANDARD OF HIGH QUALITY CARS BUT WHEN SOMETHING GOES WRONG BMW LEAVES YOU WITH NOTHING AND WILL NOT HONOR THEIR MISTAKES TO MAKE IT RIGHT. THANK YOU. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2006 BMW X5. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 13V564000 (AIR BAGS). THE CONTACT STATED THAT THE TIME FRAME FOR THE REPAIRS WAS UNREASONABLE. THE MANUFACTURER WAS MADE AWARE OF THE WAIT TIME AND STATED THAT THE PARTS WERE UNAVAILABLE. THE VEHICLE HAD NOT EXPERIENCE A FAILURE.

TL* THE CONTACT OWNS A 2006 BMW X5. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSIS. THE TECHNICIAN DIAGNOSED THAT THE PASSENGER SEAT OCCUPANCY MAT WAS DEFECTIVE AND NEEDED TO BE REPLACED. ALSO, THE TECHNICIAN NOTIFIED THE CONTACT OF RECALL NHTSA CAMPAIGN NUMBER: 13V564000 (AIR BAGS). HOWEVER, THE VEHICLE WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000...UPDATED 10/01/14 *BF

TL* THE CONTACT OWNS A 2006 BMW X5. THE CONTACT STATED THAT WHILE STARTING THE VEHICLE, THE AIR BAG WARNING LIGHT ILLUMINATED CONTINUOUSLY. THERE WAS A RECALL RELATED TO THE FAILURE UNDER NHTSA CAMPAIGN ID NUMBER 13V564000 (AIR BAGS) HOWEVER, THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 63,111.

I RECEIVED A LETTER FROM BMW REGARDING RECALL CAMPAIGN 13V-564 IN JANUARY. IN THAT LETTER, THEY INDICATED THAT THEY DID NOT HAVE PARTS AVAILABLE TO CONDUCT THE RECALL AND EXPECTED THE PARTS TO BE AVAILABLE IN MARCH, AT WHICH TIME THEY WOULD NOTIFY ME OF THE PARTS AVAILABILITY SO I COULD SCHEDULE A SERVICE APPOINTMENT WITH THE LOCAL DEALER. I HAVE CONTACTED THE LOCAL DEALER TWO TIMES (AFTER MARCH), THE SECOND TIME TODAY. AFTER A LESS THAN COMFORTING DISCUSSION WITH THE LOCAL DEALER, I CONTACTED BMW NORTH AMERICA TO DISCUSS THE ISSUE. BMW NORTH AMERICA INFORMED ME THAT THEY DO NOT HAVE THE REQUIRED PARTS AND WHEN THE PARTS ARE AVAILABLE, WILL BE SENDING OUT A SECOND LETTER. HOWEVER, THEY COULD NOT GIVE ME ANY IDEA AS TO WHEN THIS WOULD HAPPEN. SO, I SIT NOW, 6 MONTHS AFTER RECEIVING THEIR FIRST LETTER WITH NO IDEA AS TO WHEN THE PROBLEM WILL BE SOLVED. AND, BY THEY WAY, MY VEHICLE HAS BOTH THE AIR BAG WARNING LAMP ON THE CONSOLE AND THE "PASSENGER AIR BAG OFF" LAMP ILLUMINATED .... INDICATED THAT, AT A MINIMUM, THERE IS A PROBLEM WITH THE PASSENGER AIR BAG. BMW NEEDS TO SOLVE THIS PROBLEM QUICKLY. *TR

RE CAMPAIGN NO. 13V-564 FRONT PASSENGER AIR BAG SEAT OCCUPANCY SENSOR MAT; RECALL PARTS PROMISED TO VEHICLE OWNERS FOR DELIVERY MARCH 2014; THEN MAY 2014; NO PARTS TO DATE. CONTACTED BMW LOCAL DEALER AND DID NOT RECEIVE SATISFACTION FROM SERVICE MANAGER. FRONT PASSENGER SEAT STILL HIGH RISK DUE TO AIR BAG WARNING LIGHT INDICATING AIR BAG DEACTIVATED. WISH TO FILE COMPLAINT AGAINST BMW FOR NOT DELIVERING PARTS TO DEALER AND VEHICLE OWNER AS PROMISED. *TR

AIR BAG SIGNAL AND SEAT BELT WARNING WERE LIT ON THE DASH, EVEN AFTER THE PASSENGER WAS OUT OF THE CAR. THE SEAT BELT WARNING CHIMES WHEN PASSENGER LEAVES, TOOK IT TO A MECHANIC AND HE TOLD ME THAT THE SENSOR NEEDS TO BE REPLACED. TOOK IT TO BMW ON 06/10/2014 THEY TOLD ME, THERE WERE NO RECALLS FOR MY CAR DUE TO MY VIN. CONSIDERING THE FACT THAT OTHER VEHICLES ARE HAVING THE SAME PROBLEMS, AND ARE BEING REPAIRED, THIS IS VERY DISAPPOINTING THAT MY CAR CAN NOT BE FIXED, WHEN THIS IS A POTENTIALLY DANGEROUS SITUATION. *TR