2024 BMW I4

I had a rear-end collision on [XXX}. The car was scheduled for repair on 3/19/2026. On [XXX] at ~70,000 miles, my 2024 BMW i4 eDrive35 (VIN: [XXX] ) experienced a drivetrain malfunction with reduced speed. The dealership diagnosed an internally faulty A/C compressor with metal shavings contaminating the system and recommended replacement of the compressor, condenser, chiller, expansion valve, and system flush. BMW denied goodwill repair and my insurance claim was also denied. I have filed a complaint with the New Jersey Department of Banking and Insurance and request NHTSA document and investigate this defect due to potential safety risk. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2024 BMW I4. The contact stated that while driving 25-50 MPH in the intended lane, the vehicle vibrated and was drifting out of the intended lane. The contact was able to correct the vehicle back into the intended lane. Additionally, the contact stated while driving and approaching a wall or a gate, the Forward Collision Avoidance front sensors failed to function as intended and did not warn the contact of a potential crash. The contact stated that upon coming to a complete stop, the vehicle jerked forward. The contact stated that the failure reoccurred while shifting into park(P). Additionally, the contact stated that the front passenger's side door handle required to be pulled several times for the door to open as intended, and the parking brake failed to disengage as intended on one occasion. The vehicle was taken to the dealer, where the contact was informed that no issue was found; however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 500.

•August of 2023: BMW i4 leased from BMW of Gwinnet place. During the sales process, the customer was assured that BMW has many years of expertise in electric vehicles. Trade in vehicle valued for $11,000 as a downpayment. •July 25, 2025: Customer notified of a recall for BMW i4. During interactions with BMW of Gwinnet sales team, customer was assured that this is a “simple programming fix”. Vehicle dropped with service department on the following Monday for recall fix. •October 11, 2025: First Powertrain failure message received while operating the vehicle, vehicle delivered to service department the same day. BMW Gwinnett service team was prompt and accommodating with a loaner vehicle. oService technician notified customer that he depended on BMW Germany to troubleshoot and fix the car. oCar returned to customer on October 29. When asked if the electrical power cells were tested the answer from service technician was negative. •October 31, 2025: Second alert on i4 dashboard “Possible Drive Train”. Message disappeared on its own but certainly does not make customers feel safe driving the vehicle. oExchanged text messages with service technician on November 3. According to text, BMW Gwinnet service manager instructed customer to keep driving the car “to see if the warning light comes back on”. •November 17, 2025: Third message, stating “drive carefully, drive train fault”. Customer delivered vehicle to BMW Gwinnet service department for the third time in 4 months. Vehicle has been with the dealer ever since. Attempt to chance controlling unit did not work. BMW NA denied request for trade assistance, car is still at the dealership as of 12/17/25.

When: [XXX] approximately [XXX] AM Where: [XXX] coming down from office complex [XXX] While driving approximately 25-30 mph down a winding road with a moderate hill, my 2024 BMW I4 suddenly accelerated as if the accelerator pedal was suddenly floored, causing me to struggle to keep the car in control, and only several seconds after slamming on the brakes was I able to stop the car. No warning lights ever came on in the dash at any time. It was only luck that someone wasn't injur]ed or killed. Fortunately there were no other cars near, and I didn't run off the road or crash the car. I immediately drove slowly to Bob Smith BMW in Calabasas. They have the car and BMW North America is looking into it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While driving on the right lane of [XXX] I received a notification on the screen stating "DRIVE TRAIN: FAULT PULL OVER FOR SAFETY" and just as I attempted to turn the steering wheel to enter the shoulder lane of the highway, the car stopped. I was stuck in the right lane of the highway with cars and huge semi trucks swerving around me at 60+ MPH while I was on the phone trying to get help from roadside assistance BMW and 911. I was unable to start the car or put it in neutral to even try to move it off the road. I climbed out of the passenger side of the car to get far away from the car until the state police arrived. Officer K. Kelly of Elizabeth NJ state police arrived after a few minutes and blocked traffic behind me with his police lights and called a tow truck for me because I was also unable to locate where I was to call one to my location. I had to have the car towed off the highway, then call a town truck again to have it towed to the dealer. I can understand if this was an issue and I was stuck at home in my driveway, but in the middle of the highway and not allowing me a chance to turn off into the shoulder for safety is UNACCEPTABLE. I am contacting BMW North America as well and going to further escalate this matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)