2016 BMW 750I

The contact owns a 2016 BMW 750i. The contact stated that while driving at an undisclosed speed, the message "Active Protection Restricted" was displayed. Additionally, a message advising to drive the vehicle slowly and carefully was displayed. There was no warning light illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the passenger's side front seat belt was faulty. The dealer recommended the seat belt replacement. The dealer informed the contact that the repair was not covered under a recall or warranty coverage, and the dealer referred the contact to the manufacturer for assistance. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 104,000.

Last month, my 2016 BMW 750i XDrive displayed a warning message on the dashboard: “Extended action required. Active Protection restricted. You can continue driving. Roadside Assistance not required. Pre-tensioning of seatbelts not possible. If the problem recurs, have it checked by your service center.” When I took the vehicle to my local dealership, BMW of Gwinnett Place, the service advisor mentioned he had never seen this warning before. After diagnosing the vehicle, he informed me that the warning was related to the passenger seatbelt. He quoted me $1934.93 for parts and labor to replace the seatbelt. When I inquired about any recalls for this issue, he said there were none and that I would have to pay out of pocket. I expressed my concern that this is a major safety issue and that my family’s lives are in danger if they are sitting in the passenger seat. He reiterated that there was nothing more he could do. I contacted BMW to report the issue and seek a remedy. The representative stated that since my vehicle is out of warranty, the responsibility is mine. I strongly believe BMW should issue a recall for this issue and take full responsibility to resolve and fix the seatbelt problem on this vehicle. This is a significant safety concern, and consumers’ lives are at great risk due to this seatbelt problem on my 2016 BMW 750i.