2011 BMW 535XI

I WAS DRIVING MY BMW 535 XI ON INTERSTATE HIGHWAY. ALL OF A SUDDEN CARS GAVE A MESSAGE OF "DRIVETRAIN MALFUNCTION: CONTACT YOUR SERVICE CENTRE". AFTER THAT CAR'S POWER REDUCED. AFTER THAT WHENEVER I APPLY BRAKE, THE CAR IGNITION STOPPED AND CAR PUTS ITSELF IN NEUTRAL. I HAD TO START THE CAR AROUND 8 TIMES TO REACH HOME SAFELY. AFTER THAT I TOWED THE CAR TO NEARBY BMW SERVICE. BMW DEALERSHIP TOLD ME THAT MY CAR'S HIGH PRESSURE FUEL PUMP IS NOT WORKING. THIS IS TRAUMATIC EXPERIENCE AS I WAS ON INTERSTATE AND SUDDEN STALLING ON INTERSTATE COULD HAVE BEEN FATAL FOR ME AS WELL AS MY PASSENGER.

I HAVE AN OPEN RECALL CAMPAIGN WITH MY VEHICLE'S IN TANK FUEL PUMP. IT IS BEEN A NINE MONTHS SINCE THE RECALL WAS INITIAL IDENTIFIED AND MY VEHICLE HAS NOT BEEN FIXED BY BMW. I CALLED THEM UP AND BROUGHT THE VEHICLE TO THE DEALERSHIP BUT HAVE TO BRING BACK THE VEHICLE UN-REPAIR DUE TO THE FACT THAT THEY DON'T WANT TO FIX IT AND WITH EXCUSE OF PART IS NOT AVAILABLE. WHEN I CALL THE BMW CUSTOMER RELATION DEPARTMENT LAST WEEK JUNE 14, THEY SAID THE SAME THING AGAIN "WAIT, AND CALL US BACK BUT NO DEFINITE SOLUTION". WE NEED A REAL ENFORCEMENT CAR MANUFACTURE ON THE TIMELINE THE RECALL MUST BE REMEDIATE WHEN THE RECALL WAS INITIALLY IDENTIFIED, OTHERWISE CONSUMER WITH RECALL VEHICLE DOESN'T HAVE A PEACE OF MIND WHEN DRIVING A DEFECTIVE VEHICLE

TL* THE CONTACT OWNS A 2011 BMW 535XI. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SUDDENLY STALLED. THE DEALER DIAGNOSED THAT THE INTAKE FUEL PUMP WAS FAULTY AND NEEDED TO BE REPLACED. THE CONTACT WAS INFORMED THAT THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 16V746000 (FUEL SYSTEM, GASOLINE), BUT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 61,000.

MY CAR IS A 2011 BMW 535 I X DRIVE, HAS 68,000 MILES. I BOUGHT IT NEW ON 10/19/2011 ON FRIDAY 10/21/2016 MY CAR STALLED AND WOULDN'T START WHILE DRIVING IN THE MIDDLE OF A MAIN HIGH TRAFFIC BUSY ROAD IN RUSH HOUR. LUCKILY, I DIDN'T HAVE A CRASH AND I CALLED BMW ROADSIDE ASSISTANCE, THEY SAID "THIS SERVICE IS NO LONGER AVAILABLE" TO ME. I CALLED MY INSURANCE ROADSIDE ASSISTANCE AND THEY TOWED THE CAR TO THE NEAREST BMW DEALER (WHERE I BOUGHT IT FROM). THE DEALER SERVICE DEPT. SAID THAT THE CAR WAS ON EMPTY (NO GAS) EVEN THOUGH THE FUEL SENSOR LIGHT DIDN'T COME ON AND IT SHOWED 70 MILES LEFT TO EMPTY. AFTER RESEARCHING BMW RECALLS I FOUND THIS PROBLEM WAS RECALLED FOR 2010 AND 2011 5 SERIES. I NEVER RECEIVED A RECALL LETTER. DEALER SERVICE DIDN'T BELIEVE ME FIRST AND SAID THAT I DROVE IT ON EMPTY AND JUST NEEDED GAS AND WANTED ME TO PICK IT UP AFTER THEY PUT IN 3 GALLONS OF GAS. I INSISTED THAT THAT WHAT HAPPENED, THE SENSOR LIGHT DIDN'T COME ON AND IT SHOWED 70 MILES LEFT. THEY WERE NOT AWARE OF THE PROBLEM OR THE RECALL. THE CAR IS STILL THERE AND THEY GAVE ME A SMALL CHEAP LOANER CAR WHICH I HAVE NOW. THIS COULD BE A MAJOR SAFETY HAZARD AND SHOULD BE TAKEN SERIOUSLY, NOT JUST ADD GAS AND GO. THANKS, REPORT RECEIPT DATE: JUL 22, 2010 NHTSA CAMPAIGN NUMBER: 10V331000 COMPONENT(S): FUEL SYSTEM, OTHER MAKES/MODELS/MODEL YEARS: BMW/5-SERIES/2010-2011 BMW/5-SERIES GRAN TURISMO/2010-2011 NHTSA CAMPAIGN NUMBER: 10V-331 MFG'S REPORT DATE: JULY 21, 2010 COMPONENTS: FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM POTENTIAL NUMBER OF UNITS AFFECTED: 6,080 SUMMARY: BMW IS RECALLING CERTAIN 2010 AND 2011 5-SERIES AND 5-SERIES GRAN TURISMO PASSENGER VEHICLES MANUFACTURED FROM JANUARY 12 THROUGH JULY 1, 2010. THE VEHICLE'S FUEL LEVEL SENSOR WITHIN THE FUEL TANK CAN BECOME WEDGED AGAINST THE TANK.