2011 BMW 5 Series

TL* THE CONTACT OWNS A 2011 BMW 550I. THE CONTACT STATED THAT SHORTLY AFTER PURCHASING THE VEHICLE AND DRIVING AT VARIOUS SPEEDS HE NOTICED THAT THE VEHICLE WOULD PULL TO THE RIGHT ABNORMALLY. THE VEHICLE WAS TAKEN BACK TO THE DEALER IN WHICH THEY INSPECTED THE VEHICLE AND MADE REPAIRS BY PERFORMING AN ALIGNMENT AND OTHER UNKNOWN REPAIRS. THE FAILURE PERSISTED. IN ADDITION, THE STEERING WHEEL WAS EXHIBITING AN ABNORMAL GRINDING WHEN TURNING IN EITHER DIRECTION. HE THEN TOOK THE VEHICLE BACK INTO THE DEALER AND THEY REPLACED THE FRONT TORSION BAR BUT TO NO AVAIL. THE MANUFACTURER WAS CONTACTED AND THEY INFORMED THE CONTACT THAT IF HE WAS UNSATISFIED WITH THE VEHICLE THEN HE SHOULD TURN IT BACK IN TO THE DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 50.

VEHICLE RAN OFF OF RIGHT EDGE OF ROAD DUE TO STEERING PULLING TO THE RIGHT. RIGHT WHEELS/TIRES SUFFERED $2400 DAMAGE. TIRES/WHEELS REPLACE, ALIGNMENT DONE AND CAR STILL PULLS TO THE RIGHT. THIS IS A DEFECT FROM BMW - NUMEROUS US OWNERS ARE EXPERIENCING PROBLEMS WITH STEERING ON 2011 BMW 5 SERIES CARS (SEE OTHER NHTSA REPORTS). *TR

I PURCHASED 2011 MODEL BMW 535I IN AUGUST 2010. THERE ARE 3 CIGARETTE LIGHTER POWER OUTLETS INSIDE THE CAR AND ELECTRICITY IS SUPPLYING ALL THE TIME REGARDLESS OF WHETHER VEHICLE IS BEING LOCKED OR NOT. IF I USE ACCESSORIES LIKE GPS, CHARGER, COFFER WARMER ETC. AND LEFT IN THE LOCKED VEHICLE UNDER SUMMER SUN COULD REALLY BE A FIRE HAZARD. I HAVE CONTACTED TO BMW CUSTOMER RELATIONS AND LOCAL SERVICE ASKING TO REWIRE TO STOP POWER SUPPLY WHILE ENGINE IS STOPPED OR/AND VEHICLE IS LOCKED BUT THEY REFUSED TO FIX THE PROBLEM. I HAVE ANOTHER COMPLAINT REGARDING THE STEERING LIKE OTHER OWNERS WHICH IS THAT VEHICLE IS PULLING TO THE RIGHT ALL THE TIME AT ALL SPEED. I'D LIKE TO REQUEST NHTSA TO ORDER BMW TO FIX THOSE PROBLEMS ASAP AS A RECALL! *TR

CAR PULLS TO THE RIGHT. DOES NOT STEER LINEAR. IT IS HARD TO DETERMINE WHERE THE CAR IS GOING WITH THIS PULL. IT DRIVES LIKE THIS ALL THE TIME. IT IS ESPECIALLY DIFFICULT IN WET WEATHER. IT HAS BEEN LIKE THIS SINCE I PURCHASED IT NEW. THE DEALER HAS TRIED ROTATING TIRES AND ROTATING STRUT TOWERS, BUT NO RESOLVE. THE DEALER TOLD ME IT'S A STEERING SOFTWARE PROBLEM IN WHICH THEY HAVE NO FIX FOR. *TR

BRAND NEW 2011 BMW 550I, CAR PULLS HARD TO THE RIGHT, CAR IS DIFFICULT TO CONTROL AT HIGH SPEEDS, PROBLEM IS CONSTANT, CARS HONK AT ME SOMETIMES WHEN DRIVING NEXT TO ME BECAUSE THE CAR SWERVES BACK AND FORTH UNCONTROLLABLY. TOOK TO BMW AND THEY CONFIRMED PROBLEM BUT SAID THEY HAVE NO FIX. THEY TOLD ME TO KEEP DRIVING THE CAR UNTIL THEY FIGURE OUT HOW TO FIX IT. IT IS THE ONLY CAR I HAVE AND IS A DANGER TO THE ROAD! THIS CAR SHOULD NOT BE DRIVEN BUT BMW WILL NOT TAKE IT BACK SO I AM STUCK DRIVING THIS DANGEROUS CAR ON THE ROAD RISKING MY LIFE AND OTHERS AT BMW EXPENSE. *TR

TL*THE CONTACT OWNS A 2011 BMW 535I. WHILE DRIVING APPROXIMATELY 60 MPH THE VEHICLE BEGAN PULLING TO THE RIGHT. HE STATED THAT HE HAD TO STEER TO THE LEFT IN ORDER TO KEEP THE VEHICLE STRAIGHT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THAT THEY WERE AWARE OF THE PROBLEM. THE DEALER ALSO ADVISED HIM THAT THE MANUFACTURER TOLD THEM THAT IT WAS NOT A ALIGNMENT PROBLEM OR A TIRE PROBLEM BUT A SOFTWARE PROBLEM. THE DEALER STATED THAT THERE WAS NOTHING THEY COULD DO UNTIL THE MANUFACTURER WAS ABLE TO FIND A REMEDY FOR THE FAILURE. THE FAILURE WAS CONSTANT. THE FAILURE MILEAGE WAS 100 AND THE CURRENT MILEAGE WAS 700.

I PURCHASED MY 2011 BMW 535I ON 06/23/10. THE CAR HAD LESS THAN 1 MILE ON THE ODOMETER. AS I PULLED OFF THE DEALER?S LOT, I NOTICED THAT THE CAR HAD A HARD PULL TO THE RIGHT. THE SERVICE DEPARTMENT TOOK IT IN THE NEXT DAY TO FIX IT. THEIR EQUIPMENT SHOWED THAT THE VEHICLE WAS WITHIN ALIGNMENT SPECIFICATIONS, BUT WENT AHEAD AND DID AN ALIGNMENT ANYWAY (ACTUALLY 4 OF THEM) IN AN EFFORT TO RESOLVE THE PROBLEM. THEY ATTEMPTED ANOTHER SOLUTIONS (TIRE SWAPS, ETC.), BUT THEY WERE UNABLE TO FIX THE PROBLEM. THE CONTACTED BMW NORTH AMERICA AND SPOKE WITH TECHNICAL REPRESENTATIVES THERE WHO CONFIRMED THAT THE PROBLEM WAS A KNOWN ISSUE WITH THE ELECTRIC STEERING THAT WAS NEW TO THIS MODEL BUT THAT THEY HAD "NO FIX AT THIS TIME". I MET WITH A REGIONAL BMW TECH REP AT MY DEALERSHIP ALMOST A MONTH LATER. HE TOLD ME BMW WAS WORKING FEVERISHLY TO GET THE PROBLEM RESOLVED - THAT THEY CONSIDERED IT A SAFETY ISSUE AND A NUMBER ONE PRIORITY. AT THE TIME, IT WAS BELIEVED THAT A SOFTWARE FIX WOULD BE READY IN 10-14 DAYS. IT'S ALMOST BEEN A MONTH NOW. I CAN TELL YOU, IT IS SCARY TO DRIVE THIS CAR. JUST FROM DOING SOME READING AND EXCHANGING INFORMATION IN BMW OWNER FORUMS, THERE ARE A MULTITUDE OF THESE CARS OUT THERE WITH THIS PROBLEM. BMW ISN'T TALKING DIRECT TO THE CONSUMERS ABOUT THIS OR PUTTING OUT ANY INFORMATION AT ALL. I JUST WANT IT FIXED AND SAFE - IT'S BEEN ALMOST 3 MONTHS SINCE THE CAR WAS DELIVERED TO ME AND RELEASED FOR SALE TO THE NORTH AMERICAN MARKET. *TR