2011 BMW 335I

TL* THE CONTACT OWNS A 2011 BMW 335I. WHEN THE CONTACT ATTEMPTED TO USE THE AIR CONDITIONER, IT FAILED TO BLOW COLD AIR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V676000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MOTORWERK BMW AT (952) 888-2700 (LOCATED AT 1300 AMERICAN BLVD W, BLOOMINGTON, MN 55420) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

IN 2017 MY SON WAS DRIVING ON THE INTERSTATE 91 HIGHWAY WHEN HIS FRONT DRIVER TIRE ROD BROKE OFF. BOLTS WERE MISSING BOTH DRIVER AND PASSENGER SIDES. TIRES WENT OUT AND IT COULD HAVE CAUSED A TRAGEDY THIS HAPPENED ON A FRIDAY NIGHT. WE PAID TO HAVE THE WHEELS AND TIRES REPAIRED AND REPLACED. I PROVIDE THE RECEIPTS TO THE BMW DEALER SHIP BUT THEY WERE NEVER HONORED OR REIMBURSED. WE PAID TO HAVE WATERPUMP REPLACEMENT BECAUSE. IN JULY 2017 THE AIR CONDITIONING WAS BLOWING HOT AIR. IN NOV. 2017 THE HEATING SYSTEM WAS BLOWING COLD AIR. FEB 2018 BLOWER WAS STILL NOT WORKING, WHEN I FOUND OUT THAT THERE WERE (RECALLS). WE WAITED ALMOST 4 MONTHS FOR RECALLED BLOWER WAS REPLACED, WE PAID FOR THEMOSTRATE REPLACEMENT BUT STILL HAD NO HEAT. CAR WON'T START. SO WE PAID FOR THE BATTERY TO BE TESTED AND REGISTERED. SHORTLY AFTER THE CAR STARTED LEAKING COOLANT AGAIN APRIL 2018. DEFECTED WATER PUMP. APRIL 2018 ELECTRIC SYSTEM. I DROVE THE CAR TO BMW DEALERSHIPS, FOR FUEL LEAKAGE NOW THE DEALERSHIP SERVICE DEPT. IS TELLING ME THAT THE CAR WON'T START!!! AND THAT THE STARTER NEEDS REPLACED. WE HAVE NOT HAD ANY PREVIOUS ISSUES WITH THE STARTER. AND I HAVE ALREADY SPENT NEARLY $4,000.00 WITHIN THE PAST 5 MONTHS FOR THINGS THAT I BELIEVE I SHOULD NOT HAVE. PLEASE INVESTIGATE. IN NOVEMBER 2017 THE CAR WAS OVERHEATING

TL* THE CONTACT OWNS A 2011 BMW 335-I. COMMENTS: I WAS DRIVING MY ON A LONG UPHILL SECTION WITH PLENTY OF ROOM TO PASS AND I STARTED PASSING TWO CARS WHEN MY ENGINE LOST POWER AND STALLED. THE CARS I WAS PASSING KINDLY STARTED TO SLOW DOWN TO LET ME MOVE PAST THEM, BUT I KEPT SLOWING DOWN AT THE SAME RATE AS THEY WERE, REMAINING SIDE BY SIDE WITH THEM, LEAVING ME NO ROOM TO MOVE BACK TO THE RIGHT AND WITH THE TRUCK COMING IN THE OPPOSITE DIRECTION CLOSER AND CLOSER. EVENTUALLY I FELT I HAD NO CHOICE, AND MANAGED TO GET OFF THE ROAD ON THE OPPOSITE SIDE SO THE TRUCK COULD PASS BETWEEN THE TWO CARS AND MINE. I TRIED TO RESTART MY CAR. IT DID START ALBEIT WITH THE ENGINE MALFUNCTION ? REDUCED POWER LIGHT ON. THE RECURRED THE NEXT DAY I DROVE MY CAR TO BMW OF DARIEN WHICH TOLD ME THAT FOR THE THIRD TIME (TWICE ON MY PREVIOUS 2008 335IS CONVERTIBLE) THE FUEL PUMP HAD FAILED. THEN I RECEIVED RECALL NO. 13V-044: POWER SUPPLY SYSTEM ABOUT A POTENTIAL FAILURE OF THE ELECTRICAL SYSTEM RESULTING IN ENGINE STALLING, BUT COULD NOT EVER GET AN ANSWER FROM BMW WHETHER THE CAUSE OF THE ENGINE STALLS WITH MY CAR WAS REALLY THE FUEL PUMP. I HAVE BEEN TRYING TO GET TO THE BOTTOM OF THIS DANGEROUS ENGINE FAILURE FOR ALMOST TWO YEARS. BMW CUSTOMER SERVICE HAS BEEN COMPLETELY EVASIVE. ONE GENTLEMAN CALLED ME ONCE ON MY CELLPHONE, NOT ON THE PHONE NUMBER I HAD PROVIDED. I CALLED THEM AND WROTE TO THEM MULTIPLE TIMES. I AM HAPPY TO PROVIDE YOU WITH COPIES OF THAT CORRESPONDENCE THAT SEEMS TO INDICATE THAT THEY DID NOT HAVE A RESPONSE! THANK YOU VERY MUCH FOR LOOKING INTO THIS. BEST REGARDS.THE CONTACT REQUESTED THE COMPLAINT TO FILED IN THEIR OWN WORDS PULLED FROM AN EMAIL SENT TO NHTSA.

BEFORE I START MY DESCRIPTION I NEED TO MENTION THAT MY CAR HAS BEEN SERVICED FOR ALL RECALL NOTICES RELATED TO THE VEHICLE MAKE AND MODEL!! ON DECEMBER 15, 2015 MY 2011 BMW 335I SPORT MODEL STOPPED WHILE I WAS DRIVING. THERE WAS NO WARNING MESSAGES FOR THIS ISSUE. SEVERAL MINUTES PRIOR TO THE CAR STOPPING I RECEIVED A WARNING MESSAGE THAT MY WIND SHIELD WIPER FLUID WAS LOW. I WAS DRIVING STRAIGHT WITH TRAFFIC ON A CITY STREET APPROXIMATELY 35-40 MPH ON A CLEAR EVENING, NO WEATHER ISSUES. THE STEARING WHEEL BECAME HARD TO TURN AND WHEN PRESSING ON THE GAS PEDAL THE CAR WOULD NOT ACCELLERATE AND IT SLOWED DOWN . I PUT MY FLASHERS ON AND MOVED TO A SAFE LANE WHERE THERE WE NO CARS DRIVING, PUT THE CAR IN PARK, TURNED IT OFF AND REMOVED THE KEY FROM THE IGNITION AND WAITED FOR A MINUTE. I CHECKED MY VEHICLE STATUS MENU TO SEE IF THERE WERE ANY ISSUES, WHICH THERE WE NONE INDICATED. I PUT THE KEY BACK INTO THE IGNITION, PRESSED THE GAS AND THE CAR STARTED. I DROVE ABOUT A QUARTER MILE TO A PARKING LOT AND CALLED BMW ASSIST TO REPORT THE INCIDENT AND ASK IF THERE WAS ANYTHING IN THE VEHICLE THAT COULD CHECK THAT MAY HAVE CAUSED THIS ISSUE TO OCCUR. THEY WERE VERY HELPFUL AND I WAS TOLD THAT THERE WAS NOTHING THEY COULD DO AT THAT TIME BUT I SHOULD BRING THE CAR TO THE DEALER AND HAVE THEM CHECK IT. I TOOK MY CAR TO THE DEALER ON DECEMBER 17TH AND WAITED WHILE IT WAS CHECKED. THEY COULDN'T FIND A REASON FOR THE OCCURANCE. THIS TYPE OF ISSUE IS NOT STORED ON MY BMW KEY WITH IT HAPPENS. THE ISSUE HAS NOT OCCURRED SINCE 12/15/15 BUT I DON'T KNOW IF IT WILL OCCUR AGAIN DURING MY CITY OR HIGHWAY DRIVING. THERE MUST BE A REASON THAT THE CAR STOPPED AND I'M ENTERING THIS ISSUE IN HOPES THAT TESTING WILL BE DONE ON MY MODEL YEAR TO DETERMINE IF THIS WAS CUASED BY A SOFTWARE OR HARDWARE ISSUE. PLEASE CONTACT ME IF ADDITIONAL INFORMATION IS NEEDED. *JS

BMW OF NORTH AMERICA REFERENCE: BMW 335I CABRIO VIN: [XXXX] I WOULD LIKE TO BRING TO YOUR ATTENTION THE RESPONSE OF ADVANTAGE BMW, HOUSTON, TEXAS IN ADDRESSING RECALL CAMPAIGN NO. 13V-044: POWER SUPPLY SYSTEM (NOTICE MAILED BY BMW OF NORTH AMERICA). THIS NOTIFICATION ARRIVED AT MY HOME [XXXX] VIA THE USPS ON 30 AUGUST, 2013. THE INSTRUCTION, UNDER THE SECTION PRECAUTION FOR YOUR SAFETY, 1) CONTACT YOUR AUTHORIZED BMW CENTER IMMEDIATELY TO HAVE THE NECESSARY REPAIR PERFORMED AS SOON AS POSSIBLE (ALL CAPS PER THE BMW LETTER). I CALLED ADVANTAGE BMW THIS MORNING, 31 AUGUST 2013 TO MAKE ANY APPOINTMENT AND WAS TOLD 'THAT NOTICE HAS BEEN OUT FOR A FEW MONTHS, AND WE WILL DEAL WITH IT AT THE NEXT SERVICE INTERVAL". PLEASE ADVISE WHAT STEPS YOU INTEND TO TAKE TO HAVE THE DEALERSHIP (THAT SOLD ME THIS CAR IN NEW CONDITION) CARRY OUT WORK THAT IS MANDATED BY THE NATIONAL HIGHWAY TRAFFIC ADMINISTRATION. *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)