2019 BMW 330I

The contact owned a 2019 BMW 330I. The contact stated that while the vehicle was parked at the residence in the driveway, there was an abnormal cracking sound coming from outside the residence. The contact checked and became aware that the vehicle was on fire. The vehicle was unoccupied at the time. The contact stated that the residential camera showed that the fire had started by the front driver's side tire. The Fire Department arrived at the residence and extinguished the fire. The residence and the vehicle were consumed by the fire. The vehicle was towed to a local tow yard. No injuries were sustained. The contact referenced an unknown recall; however, the VIN was not associated with a recall related to the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 110,000.

The contact owns a 2019 BMW 330I. The contact received notification of NHTSA Campaign Number: 25V636000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted, but the vehicle had not been diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving up to a red light, the vehicle became inoperable. The "Call Roadside Assistance", "Starter System Failure" and "Engine Could Not Start" messages were displayed. The vehicle was able to restart; however, upon arriving to the residence, the vehicle became inoperable. The failure mileage was 81,652.

Description of the Problem: •Component/system that failed: The engine starter, which is subject to an open recall issued September 23, 2025. The starter was not replaced during a service visit. The vehicle no longer exists due to the fire, but the VIN and service records are available for inspection. •Safety risk: The starter malfunction caused the vehicle to catch fire while parked, creating a serious safety risk to myself, my child, and others nearby. •Problem reproduction/confirmation: The fire and defect were confirmed by BMW’s inspection as originating from the starter irregularity tied to the recall. •Inspections: The vehicle was inspected by BMW North America’s engineering team after the fire, and insurance representatives confirmed the total loss. •Warning signs prior to failure: There were no warning lamps, messages, or symptoms indicating the starter defect before the fire. Additional context: The vehicle was serviced at an authorized BMW dealership on December 3, 2025. I was not informed of the recall, and the starter was not replaced. The vehicle caught fire on December 19, 2025, resulting in a total loss. While my insurance resolved the ACV, this incident was caused by BMW’s recall-related defect and procedural failure. I have escalated this matter to BMW North America and am requesting a resolution that restores me to a comparable position (replacement vehicle or financial support). Official confirmation: BMW North America confirmed in a confidential letter that the fire originated from the starter defect tied to the open recall. This letter is available for review upon request.

The contact owns a 2019 BMW 330I. The contact recently purchased the vehicle. The contact received notification of NHTSA Campaign Number: 25V636000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated while driving 60 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The message "Drivetrain Malfunction" was displayed. The contact stated that on a separate occasion, when the vehicle was started, the vehicle vibrated and jerked abnormally with several unknown warning lights illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure became progressively worse, and the vehicle was no longer being driven. The manufacturer was not made aware of the failure. The approximate failure mileage was 54,000.

The contact owned a 2019 BMW 330I. The contact stated that while the vehicle was parked on the driveway, the vehicle caught fire. The contact called the fire department, and the fire was extinguished. The vehicle was towed to an impound lot and was declared a total loss by the contact's insurance provider. The contact stated that recently he had received a recall notice from the manufacturer for NHTSA Campaign Number: 25V636000 (Electrical System). The contact related the fire to the description of the recall of the fire risk when parked. The manufacturer was informed of the failure. The failure mileage was approximately 57,000.

The contact owns a 2019 BMW 330I. The contact stated that upon starting the vehicle, the check engine warning light illuminated intermittently. The contact received notification of NHTSA Campaign Number: 25V636000 (Electrical System); however, the part to do the recall repair was not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 91,000.

The contact owns a 2019 BMW 330I. The contact had received notification of NHTSA Campaign Number: 25V636000 (Electrical System); however, the part to do the recall repair was not yet available. The contact called the local dealer and the manufacturer and was advised that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.