2008 BMW 328XI

RECEIVED 2 RECALL NOTICES FROM BMW USA 11/17 AND 11/17 FOR ISSUES WITH THE BLOWER MOTOR WIRING AND THE ENGINE PCV VALVE HEATER. CONTACTED MY LOCAL DEALERSHIP TO HAVE THEM FIXED. WAS ADVISED THAT THEY DID NOT HAVE AUTHORIZATION FROM THE NATIONAL OFFICE TO PERFORM THE REPAIRS. WHEN QUESTIONED ABOUT HAVING THE PARTS THE SERVICE REPRESENTATIVE ADMITTED THAT THEY COULD GET THE PARTS BUT WOULD NOT BE REIMBURSED FOR THE REPAIR BECAUSE THE NATIONAL OFFICE HAD NOT AUTHORIZED THEIR USE. REPEATEDLY CHECK WITH THEM OVER THE NEXT SEVERAL MONTHS. RECEIVED THE SAME ANSWER AGAIN AND AGAIN. CONTACTED BMW USA DIRECTLY THROUGH THEIR CUSTOMER SERVICE AND SPOKE WITH THEIR REPRESENTATIVE WHO STATED THAT THEY DID NOT HAVE THE PARTS TO REPAIR THE KNOWN SAFETY ISSUES AND WERE HOPING TO HAVE THEM FIXED LATER THIS YEAR. WHEN I INFORMED THEM THAT THE LOCAL DEALERSHIP SAID THEY COULD GET THE PARTS THEY FINALLY ADMITTED THAT YES THEY HAD THEM BUT NOT ENOUGH TO COVER ALL THE RECALLED VEHICLES SO THEY WERE NOT AUTHORIZING REPAIRS YET.

TL* THE CONTACT OWNS A 2008 BMW 328XI. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V676000 (ELECTRICAL SYSTEM), 17V683000 (ENGINE AND ENGINE COOLING), AND 16V071000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. RALLYE BMW IN WESTBURY, NEW YORK WAS MADE AWARE OF THE RECALLS AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS). VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBERS: 17V676000 (ELECTRICAL SYSTEM) AND 17V683000 (ENGINE AND ENGINE COOLING).

TL* THE CONTACT OWNS A 2008 BMW 328XI. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V676000 (ELECTRICAL SYSTEM) AND 17V683000 (ENGINE AND ENGINE COOLING). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2008 BMW 328XI. THE CONTACT NOTICED A BURNING ODOR OUTSIDE THE VEHICLE THAT WAS SEEPING INTO THE INTERIOR OF THE VEHICLE. IN ADDITION, THERE WERE MORE THAN TWO SEPARATE, UNDISCLOSED FAILURES THAT THE DEALER WAS UNABLE TO DIAGNOSE. THE DEALER (OPEN ROAD BMW OF EDISON, 731 U.S. 1, EDISON, NJ 08817, (732) 985-4575) DID NOT KNOW WHEN THE PART WOULD BECOME AVAILABLE TO SERVICE THE VEHICLE FOR NHTSA CAMPAIGN NUMBERS: 17V676000 (ELECTRICAL SYSTEM) AND 17V683000 (ENGINE AND ENGINE COOLING). THE CONTACT WAS UNCERTAIN IF A LOANER VEHICLE WOULD BE PROVIDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 92,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. * (RECALL RELATED INCIDENT) TS

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 BMW 328XI. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V676000 (ELECTRICAL SYSTEM) AND 17V683000 (ENGINE AND ENGINE COOLING). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO PAUL MILLER BMW (1515 NJ-23, WAYNE, NJ 07470, (973) 696-6060), BUT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR BOTH RECALLS.

OPEN RECALLS HAVE NO REMEDY WITHIN A TIMELY MANNER. IN OCTOBER 2017, BMW ANNOUNCED 2 RECALLS AFFECTING MY CAR: (1) BLOWER MOTOR WIRING AND (2) POSITIVE CRANKCASE VENTILATION (PCV) VALVE HEATER. ORIGINALLY THE ESTIMATED TIME FRAME FOR A FIX FOR BOTH ISSUES WAS DECEMBER 2017. IT IS NOW MARCH 2018, ALMOST 6 MONTHS AFTER THE RECALLS WERE FIRST ANNOUNCED, AND NOT ONLY ARE THE REMEDIES STILL UNAVAILABLE, BUT BMW HAS FAILED TO COMMUNICATE ANY INFORMATION RELEVANT TO THE AFFECTED ISSUES. DUE TO THE SERIOUS NATURE THAT THESE RECALLS COULD POTENTIALLY POSE, I FIND THIS ABSOLUTELY UNACCEPTABLE. THE OPEN RECALLS COULD POTENTIALLY LEAD TO THE CAR CATCHING ON FIRE EVEN WHEN NOT IN USE. ALTHOUGH I HAVE NOT YET BEEN AFFECTED BY THE POTENTIAL DANGERS OF THE RECALLS, EVERY TIME I USE THE CAR THERE IS A CONSTANT FEAR THAT IT MAY HAPPEN DUE TO THE LACK OF REMEDIES FOR THE RECALLS.

SCHOMP BMW, 1190 PLUM VALLEY LN, HIGHLANDS RANCH, COLORADO 80129 IS SELLING BMWS AFFECTED BY THE NHTSA BMW US RECALL TO REPAIR THE BLOWER MOTOR WIRING HARNESS. VIN: [XXX], KNOWINGLY STILL UNDER RECALL, WAS SOLD BY THEIR DEALERSHIP IN THE PAST 60 DAYS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2008 BMW 328XI. THE CONTACT STATED THAT THE VEHICLE STALLED MORE THAN ONCE WITHOUT WARNING. IN ADDITION, THERE WAS A BURNING ODOR INSIDE THE VEHICLE FROM THE VENTS WHEN THE AIR CONDITIONER OR HEAT FUNCTION WERE USED. THE VEHICLE WAS NOT INSPECTED BY A DEALER. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC. THE CONTACT LATER RECEIVED A RECALL NOTICE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS WAITING TO DETERMINE WHEN THE RECALL WOULD BE SCHEDULED WITH A DEALER. THE VIN, RECALL INFORMATION, AND FAILURE MILEAGE WERE NOT AVAILABLE.

TL* THE CONTACT OWNS A 2008 BMW 328XI. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V676000 (ELECTRICAL SYSTEM) AND 17V683000 (ENGINE AND ENGINE COOLING). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT CALLED BMW OF MINNETONKA AT (952) 236-1263 (15802 WAYZATA BLVD, WAYZATA, MN 55391) AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR