2011 BMW 328I

The contact owned a 2011 BMW 328i x Drive. The contact stated her son was driving home from a friend's house and refueling the vehicle. The contact stated when the son parked the vehicle at the residence, the son noticed smoke was coming from the front of the vehicle. No warning lights were illuminated. The son attempted to open the hood of the vehicle but saw flames coming from the front hood of the vehicle. The fire was extinguished by the fire department. A report was filed by the fire department. No one was injured during the fire and the vehicle was destroyed. The contact referenced NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) as a possible solution. The manufacturer was made aware of the failure. The approximate failure mileage was 120,000

The contact owns a 2011 BMW 328I. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the vehicle was shaking and vibrating while accelerating and the "Service Vehicle" warning light was displayed. The failure mileage was 120,000. VIN tool confirms parts not available.

The contact owns a 2011 BMW 328I. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the vehicle was taken for routine service and was advised by the dealer not to drive the vehicle due to an issue with engine. The contact stated that he received the recall notice several months after he was advised by the dealer not to drive the vehicle. The contact called the manufacturer and was advised that parts were not yet available. The failure mileage was approximately 101,000. VIN tool confirms parts not available.

The contact's friend owns a 2011 BMW 328I. The contact stated that while his friend was driving at an undisclosed speed, she heard an abnormal rattling sound emanating from the engine compartment. The driver was able to pull to the shoulder of the roadway to turn the vehicle off, after which the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the four VANOS camshaft timing bolts. The vehicle was repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) and the VIN was included, but the parts were not yet available. The manufacturer was made aware of the failure and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was 204,000.

The contact owns a 2011 BMW 328I. The contact stated that while driving at an undisclosed speed, he smelled a burning odor in the interior of the vehicle. After a visual inspection, the contact observed an oil leak and smoke emanating from underneath the vehicle and surmised that that was the reason the vehicle seemed to be consuming oil abnormally quickly. The contact also stated that during the winter months, the vehicle intermittently failed to start. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the camshaft timing bolts. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) but the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and confirmed that parts were not yet available. VIN tool confirms parts not available. The failure mileage was 187,000.

The contact owns a 2011 BMW 328I. The contact stated while driving the vehicle, there was a clicking noise coming from the engine. No warning light was illuminated. The vehicle was towed to an independent mechanic who informed the contact that the engine needed to be replaced. The vehicle was not repaired and was towed to the residence. The contact later took the vehicle to a BMW Specialist, who disassembled the engine to determine if the engine needed to be repaired or replaced. The mechanic found the VANOS bolts had loosened and sheared off into the oil pan and damaged the cylinders, pistons, and the head. The contact was advised to do an engine swap but declined due to the cost. In December 2023, the contact received NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) and towed the vehicle to the dealer to have the recall repair performed. The dealer looked under the hood and saw parts of the engine opened from the previous mechanic and stated the contact had pay to have the engine put back together and diagnosed, but the previous mechanic stated he would do it for free. The independent mechanic did not put the engine back together, and the dealer stated they would call the contact before starting any repairs on the vehicle. The dealer put the engine together and stated the contact needed to purchase coil packs and a battery. The contact provided the coil packs and a battery to the dealer and the parts were installed. The dealer stated that the vehicle was not test-driven but ran smoothly and returned the vehicle to the contact. The contact drove the vehicle 10 miles from the dealer and the engine seized. Upon arriving home, the contact received an email from the dealer itemizing repairs performed on the vehicle. The dealer stated that the oil pan was removed and there was a liter of water from the engine, primed the engine with oil, and cleared the fault memory. The contact called the dealer, regarding the seized engine and the dealer refused to provide further assistance. The manufacturer was not no

The contact owns a 2011 BMW 328I. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Previously reported on February 20, 2024. NHTSA #1157301 RDC failure caused complete loss of all dashboard functions except the radio - loss of lights/turn signals/ speedometer/ tachometer/ HVAC etc. Received a call from BMW customer service today February 26,2024 at 4:38 EST duration 17 minutes. BMW informed me the conversation was recorded. I request that NHTSA obtain the transcript for that telephone call. This note will be sent to BMW with request to send a transcript of the call to NHTSA. BMW Custom Relations representative was polite. Her purpose for the call - "to inform me that BMW is cooperating with NHTSA".The person assigned had no useful information nor could she obtain any information to answer questions. Though BMW documents all reported parts failures and complications, she had no ability to provide information relevant to the RDC module problems.The call was useless from an owners viewpoint. It did not improve Customer Relations. The VANOS recall was also discussed.NHTSA: #23V-707 Recall notification October 2023 BMW has not provided a date when the repair will be available. Vanos Bolt problems were identified for my vehicle in 2014!!! A 10 year warranty without mileage limitation was created but BMW owners were not notified - unless engine failure occurred and the car presented to a BMW dealership. I am more than frustrated that repairs have not been initiated. The local BMW dealership would like to repair the car but cannot proceed without corporate approval. Parts are indeed available locally. BMW has been aware of the problems for a DECADE. Furthermore, the valve cover gasket has been replaced twice since 2014. The VANOS bolts were never inspected. The valve cover was replaced last at 149,000 miles. A mechanic advised replacing the VANOS bolts but did not inspect them. Cost of repair $1500. I declined. Abysmal customer service!

The contact owns a 2011 BMW 328I. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while her daughter was driving at an undisclosed speed, the engine made an abnormal sound, and then the vehicle lost motive power. The vehicle failed to restart immediately and later restarted after cooling down. The vehicle was shaking while driving. The contact's daughter was able to drive to the residence. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 62,475. VIN tool confirms parts not available.

The contact owns a 2011 BMW 328I. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) and 22V119000 (Engine and Engine Cooling). The contact stated that while driving he observed a rattling noise emanating from the engine compartment. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a complaint was filed. The failure mileage was 33,000.