NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
25 reportsMileage unknown · Jul 16, 2025
Back Over PreventionElectrical SystemUnknown Or Other
The MMI spontaneously reboots numerous times while driving. When the reboots happen, the screen goes black and key systems such as the backup camera, rear obstacle detection, and navigation, become unavailable until the reboot completes and the systems reload. The last few days this issue has gone from happening once or maybe tw…
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The MMI spontaneously reboots numerous times while driving. When the reboots happen, the screen goes black and key systems such as the backup camera, rear obstacle detection, and navigation, become unavailable until the reboot completes and the systems reload. The last few days this issue has gone from happening once or maybe twice a day to almost every single minute I am driving the vehicle. Completely unacceptable and dangerous! Restoring functionality requires user input to get through the loading screens. The issue started in mid 2024 and the vehicle has been inspected by the Audi dealership (06/25), who verified the concern and attempted a factory reset (which did not solve the issue), and they continue to claim there's nothing they can do since their OBD scans return no fault codes, even though there are numerous TSBs (filed with NHTSA) that point to available software updates that should be applied to address infotainment-related issues. This appears to be a widespread issue based on the numerous reports found on user forums online, affecting the same model year vehicles (for multiple examples, refer to [XXX] ). It is also interesting that most of the users experiencing this issue, also report it starting around the same time and they all have similar software versions, and likely production dates. This should be considered a safety issue, as the reboots can happen in the middle of a reverse parking maneuver, and they render the backup camera and obstacle detection sensors completely inoperative until the system reloads. They also impact safety on the highway, as the reboots completely disable the navigation screens, and require multiple user input to restore, while driving. Please Audi, do the right thing and fix this issue! Recall these vehicles! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA ODI #11674136
Mileage unknown · Jul 7, 2025
Electrical System
I own a 2020 Audi S5. The central infotainment screen (MMI) has been randomly restarting while driving. At first, it only happened occasionally, but the issue has gotten significantly worse. It now restarts every 5 to 10 minutes during normal driving. When the screen reboots, I temporarily lose access to important vehicle functi…
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I own a 2020 Audi S5. The central infotainment screen (MMI) has been randomly restarting while driving. At first, it only happened occasionally, but the issue has gotten significantly worse. It now restarts every 5 to 10 minutes during normal driving. When the screen reboots, I temporarily lose access to important vehicle functions, including the backup camera, navigation, and audio controls. This creates a safety concern, especially when reversing or relying on the screen for directions or alerts. Audi has not provided a permanent solution, and I’ve seen others report similar issues online. This seems like a widespread defect affecting visibility and driver safety.
NHTSA ODI #11671814
Mileage unknown · Jul 1, 2025
Back Over PreventionLane Departure
MMI or the center console screen is shutting down and rebooting during random intervals during driving and stopped. Causing the sensors to say there’s an error and not function. GPS, and volume control also go out.
NHTSA ODI #11670663
Mileage unknown · Jun 27, 2025
Unknown Or Other
For the past 6 months, I have experiencing Audi MMI reboots on every single drive. It is rather dangerous as if I am navigating using car navigation and suddenly lost connection to the route. I had few instances when I was backing up to a driveway or garage, the backup camera shuts down during backing as MMI needs reboot. There…
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For the past 6 months, I have experiencing Audi MMI reboots on every single drive. It is rather dangerous as if I am navigating using car navigation and suddenly lost connection to the route. I had few instances when I was backing up to a driveway or garage, the backup camera shuts down during backing as MMI needs reboot. There are many others online having the same issue. This is a safety issue which Audi needs to address at their own expense.
NHTSA ODI #11669800
Mileage unknown · Jun 26, 2025
Back Over PreventionElectrical System
The MMI restarts constantly every day sometimes multiple times within minutes of each other. There is no correlation with other vehicle feature or functions that cause these restarts to happen and they are not in any specific pattern . When the MMI system reboots, the rearview camera and parking sensor display go dark, making …
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The MMI restarts constantly every day sometimes multiple times within minutes of each other. There is no correlation with other vehicle feature or functions that cause these restarts to happen and they are not in any specific pattern . When the MMI system reboots, the rearview camera and parking sensor display go dark, making parking and reversing unsafe, which directly impacts the functionality of the Parking Collision Warning and Rear Cross Traffic Warning systems.
NHTSA ODI #11669481
Mileage unknown · Jun 26, 2025
Electrical System
The mmi system reboots randomly throughout nearly every drive. This has happened when backing up causing a loss of access to backup cameras and sensors making me stop in the middle of the road.
NHTSA ODI #11669373
Mileage unknown · Jun 22, 2025
Unknown Or Other
The MMI entertainment system completely reboots several times on a 10-15 minute drives this causes me to lose all visibility into my clusters, maps, GPS, and much more. This problem has been replicated by my local dealership with no solution to the issues. There are many others online with the same exact problem, and have yet t…
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The MMI entertainment system completely reboots several times on a 10-15 minute drives this causes me to lose all visibility into my clusters, maps, GPS, and much more. This problem has been replicated by my local dealership with no solution to the issues. There are many others online with the same exact problem, and have yet to be given a solution. There is no warning to this issue happening as it's very random.
NHTSA ODI #11668397
Mileage unknown · Jun 21, 2025
Unknown Or Other
MMI keeps rebooting while driving, even during reverse. Happens randomly every 20 minutes.
NHTSA ODI #11668318
Mileage unknown · Jun 18, 2025
Electrical System
The MMI system will turn off, and reset, while driving. this occurs constantly, starting about two months ago. This causes the screen to go blank, and today I almost ran over a pedestrian as the system stopped while backing up. Luckily, I stopped, but was in cross traffic, and was not an ideal situation. This occurs, and I've…
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The MMI system will turn off, and reset, while driving. this occurs constantly, starting about two months ago. This causes the screen to go blank, and today I almost ran over a pedestrian as the system stopped while backing up. Luckily, I stopped, but was in cross traffic, and was not an ideal situation. This occurs, and I've tried using as a guest, instead of the user, and the same result occurs with the screen going blank while driving and the MMI system reboots.
NHTSA ODI #11667855
Mileage unknown · Jun 5, 2025
Back Over PreventionElectrical SystemForward Collision Avoidance
Regularly my MMI will restart, screen goes blank, comes back and says I'm not the registered user. Then bluetooth won't work and I get park aid errors and no rear cross traffic or anything. Happens at least 2 times each way to and from work ( 45min ). I usually have to hard reset it twice to get things normal and an ignition cyc…
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Regularly my MMI will restart, screen goes blank, comes back and says I'm not the registered user. Then bluetooth won't work and I get park aid errors and no rear cross traffic or anything. Happens at least 2 times each way to and from work ( 45min ). I usually have to hard reset it twice to get things normal and an ignition cycle to get park aid back.
NHTSA ODI #11665115
Official recalls
4Jan 26, 2022
Volkswagen Group of America, Inc. (Audi) is recalling certain 2019-2021 Audi A5 Sportback, RS5 Coupe, RS5 Sportback, S5 Sportback, 2020-2021 A4 Allroad, A4 Sedan, A5 Cabriolet, A5 Coupe, A6 Allroad, A6 Sedan, A7, A8, Q5, S4 Sedan, S5 Coupe, S5 Cabriolet, S6 Sedan, S7, S8, SQ5, 2021 Q5 Sportback, Q7, Q8, RS6 Avant, RS7, RSQ8, SQ5 Sportback, SQ7, and SQ8 vehicles. The rear axle alignment may not have been inspected after the repairs for Recall 21V-295 (42L1) were performed.
Consequence & remedy
Consequence: Rear axle misalignment may cause premature or uneven tire wear, increasing the risk of a crash.
Remedy: Dealers will inspect the rear axle, adjust the alignment as necessary, and replace any prematurely or unevenly worn tires, free of charge. Owner notification letters were mailed March 3, 2022. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 42L5.
Additional source detail variants (2)
Tires
Volkswagen Group of America, Inc. (Audi) is recalling certain 2019-2021 Audi A5 Sportback, RS5 Coupe, RS5 Sportback, S5 Sportback, 2020-2021 A4 Allroad, A4 Sedan, A5 Cabriolet, A5 Coupe, A6 Allroad, A6 Sedan, A7, A8, Q5, S4 Sedan, S5 Coupe, S5 Cabriolet, S6 Sedan, S7, S8, SQ5, 2021 Q5 Sportback, Q7, Q8, RS6 Avant, RS7, RSQ8, SQ5 Sportback, SQ7, and SQ8 vehicles. The rear axle alignment may not have been inspected after the repairs for Recall 21V-295 (42L1) were performed.
Consequence: Rear axle misalignment may cause premature or uneven tire wear, increasing the risk of a crash.
Remedy: Dealers will inspect the rear axle, adjust the alignment as necessary, and replace any prematurely or unevenly worn tires, free of charge. Owner notification letters were mailed March 3, 2022. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 42L5.
SUSPENSION:REAR:AXLE:NON-POWERED Axle Assembly
Volkswagen Group of America, Inc. (Audi) is recalling certain 2019-2021 Audi A5 Sportback, RS5 Coupe, RS5 Sportback, S5 Sportback, 2020-2021 A4 Allroad, A4 Sedan, A5 Cabriolet, A5 Coupe, A6 Allroad, A6 Sedan, A7, A8, Q5, S4 Sedan, S5 Coupe, S5 Cabriolet, S6 Sedan, S7, S8, SQ5, 2021 Q5 Sportback, Q7, Q8, RS6 Avant, RS7, RSQ8, SQ5 Sportback, SQ7, and SQ8 vehicles. The rear axle alignment may not have been inspected after the repairs for Recall 21V-295 (42L1) were performed.
Consequence: Rear axle misalignment may cause premature or uneven tire wear, increasing the risk of a crash.
Remedy: Dealers will inspect the rear axle, adjust the alignment as necessary, and replace any prematurely or unevenly worn tires, free of charge. Owner notification letters were mailed March 3, 2022. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 42L5.
Nov 10, 2021
Volkswagen Group of America, Inc. (Audi) is recalling certain 2017-2020 A4 Allroad, A4 Sedan, 2018-2019 RS5 Coupe, 2019 RS5 Sportback, 2018-2020 A5 Cabriolet, A5 Coupe, A5 Sportback, S4 Sedan, S5 Cabriolet, S5 Coupe, and Audi S5 Sportback vehicles. The cable connecting the seat heater to the Passenger Occupant Detection System (PODS) may have a contact fault, causing the software to misdiagnose a malfunction and disable the passenger air bag.
Consequence & remedy
Consequence: A disabled passenger air bag increases the risk of injury in the event of a crash.
Remedy: Dealers will replace the connecting cable and either the heating mat or entire seat cover, free of charge. Owner notification letters were mailed January 7, 2022. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 74E3. This recall is an expansion of Recall 19V-547 (74D9). Vehicles previously repaired under 19V-547 will need to return for the new remedy.
Additional source detail variants (2)
Air Bags:sensor:occupant Classification:front Passenger
Volkswagen Group of America, Inc. (Audi) is recalling certain 2017-2020 A4 Allroad, A4 Sedan, 2018-2019 RS5 Coupe, 2019 RS5 Sportback, 2018-2020 A5 Cabriolet, A5 Coupe, A5 Sportback, S4 Sedan, S5 Cabriolet, S5 Coupe, and Audi S5 Sportback vehicles. The cable connecting the seat heater to the Passenger Occupant Detection System (PODS) may have a contact fault, causing the software to misdiagnose a malfunction and disable the passenger air bag.
Consequence: A disabled passenger air bag increases the risk of injury in the event of a crash.
Remedy: Dealers will replace the connecting cable and either the heating mat or entire seat cover, free of charge. Owner notification letters were mailed January 7, 2022. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 74E3. This recall is an expansion of Recall 19V-547 (74D9). Vehicles previously repaired under 19V-547 will need to return for the new remedy.
Seats
Volkswagen Group of America, Inc. (Audi) is recalling certain 2017-2020 A4 Allroad, A4 Sedan, 2018-2019 RS5 Coupe, 2019 RS5 Sportback, 2018-2020 A5 Cabriolet, A5 Coupe, A5 Sportback, S4 Sedan, S5 Cabriolet, S5 Coupe, and Audi S5 Sportback vehicles. The cable connecting the seat heater to the Passenger Occupant Detection System (PODS) may have a contact fault, causing the software to misdiagnose a malfunction and disable the passenger air bag.
Consequence: A disabled passenger air bag increases the risk of injury in the event of a crash.
Remedy: Dealers will replace the connecting cable and either the heating mat or entire seat cover, free of charge. Owner notification letters were mailed January 7, 2022. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 74E3. This recall is an expansion of Recall 19V-547 (74D9). Vehicles previously repaired under 19V-547 will need to return for the new remedy.
Apr 26, 2021
Volkswagen Group of America, Inc. (Audi) is recalling certain 2021 Q7, Q8, Q5 Sportback, SQ5 Sportback, RS6 Avant, RS7, RS Q8, 2020-2021 Audi S6 sedan, Q5, A8, S8, A7, A6 Allroad, A5 Cabriolet, A4 sedan, A4 Allroad, SQ5, S7, A6 sedan, S5 coupe, S4 sedan, S5 Cabriolet, A5 coupe, 2019-2021 RS5 coupe, A5 Sportback, S5 Sportback, RS5 Sportback vehicles. The lock nut on the trailing arm of the rear axle may break due to stress corrosion.
Consequence & remedy
Consequence: A broken lock nut may misalign the rear axle, causing a loss of control and increasing the risk of a crash.
Remedy: Dealers will replace the lock nuts and, if necessary, the associated bolts, free of charge. Owner notification letters were mailed June 4, 2021. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 42L1.
Nov 25, 2020
Volkswagen Group of America, Inc. (Audi) is recalling certain 2021 Audi RS5 Sportback, 2020-2021 Audi A5 Sportback, and S5 Sportback vehicles. The wiring harness for the rear lights could be missing the anti-abrasion protection in the area of the spare wheel well.
Consequence & remedy
Consequence: Without the scuff protection, the wires may become damaged during a rear crash, disabling the doors from being opened from the outside, causing a loss of hazard lights, and increasing the risk of injury.
Remedy: Audi will notify owners, and dealers will apply scuff protection, free of charge. The recall began January 21, 2021. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 97EU.
Additional source detail variants (2)
Exterior Lighting:tail Lights
Volkswagen Group of America, Inc. (Audi) is recalling certain 2021 Audi RS5 Sportback, 2020-2021 Audi A5 Sportback, and S5 Sportback vehicles. The wiring harness for the rear lights could be missing the anti-abrasion protection in the area of the spare wheel well.
Consequence: Without the scuff protection, the wires may become damaged during a rear crash, disabling the doors from being opened from the outside, causing a loss of hazard lights, and increasing the risk of injury.
Remedy: Audi will notify owners, and dealers will apply scuff protection, free of charge. The recall began January 21, 2021. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 97EU.
Electrical System
Volkswagen Group of America, Inc. (Audi) is recalling certain 2021 Audi RS5 Sportback, 2020-2021 Audi A5 Sportback, and S5 Sportback vehicles. The wiring harness for the rear lights could be missing the anti-abrasion protection in the area of the spare wheel well.
Consequence: Without the scuff protection, the wires may become damaged during a rear crash, disabling the doors from being opened from the outside, causing a loss of hazard lights, and increasing the risk of injury.
Remedy: Audi will notify owners, and dealers will apply scuff protection, free of charge. The recall began January 21, 2021. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 97EU.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
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