2021 Audi Q7

The contact owns a 2021 Audi Q7. The contact stated that the instrument cluster display had become blank and failed to operate as intended. The failure prevented the contact from viewing critical vehicle information, including the speedometer, fuel gauge, and turn signal indicators. The vehicle was taken to a dealer, where it was diagnosed that the instrument cluster failed and needed to be replaced. The contact associated the failure with NHTSA Campaign Number: 25V201000 (Electrical System); however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 90,000.

On startup, the instrument cluster (Audi Virtual Cockpit) takes an abnormally long time to illuminate. When it does come on, the check engine light and multiple other warning indicators are illuminated. First noticed about a month ago when the panel with the speed indicator wouldn't light up or took a long time to illuminate. I took the car to three dealerships before Audi mentioned that this is a manufacturing issue. The vehicle was taken to [XXX] Audi, Marietta, GA (Repair Order XXX) in XXX. The technician's diagnostic notes recorded a fault described as "control module for instrument cluster — optical data bus — no communication." The dealer referenced an internal Technical Service Bulletin describing an intermittent hardware defect in the Audi Virtual Cockpit logic module, attributed to a manufacturing/semiconductor issue at the supplier level. Per the TSB, if the instrument cluster's production date is before XXX, the cluster must be replaced. The dealer quoted $3,093.81 to replace the instrument cluster assembly. I am aware that NHTSA recall 25V201 (Audi internal number 90VC) covers 2021 Q7 vehicles for a related virtual cockpit shutdown defect, remedied with a free software update. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My independent repair shop has just diagnosed a coolant leak weeping from the vacuum line connection at the water pump; they referred to this problem as “coolant migration”. As documented extensively by Audi in Technical Service Bulletin 19-23-45 (2070349/2), this indicates an internal seal failure of the water pump, causing pressurized engine coolant to migrate directly into the vehicle’s vacuum system. While I understand that my vehicle is technically past its 4-year factory warranty timeline, a mechanical failure of this nature at just 43,000 miles is highly premature and points to a known manufacturer design defect rather than standard wear and tear. More importantly, this defect poses an immediate, severe safety risk. Because the vacuum system directly services the power brake booster, the migration of coolant into these lines risks catastrophic contamination of the braking system. This results in a stiff brake pedal and compromised vehicle stopping ability. I am deeply concerned about operating this vehicle with an active, manufacturer-acknowledged safety hazard affecting my brakes. At this time, I have not had this problem confirmed by the dealer, but plan to in the next week. The vehicle it available for inspection upon request.

My rear backup sensors have fallen out of my vehicle and the dealership wants to charge me $200.00 to diagnose the problem. All they need to do is reattach the sensors which were originally put on the vehicle with double sided adhesive tape which is a poor design. I cannot afford this $200.00. This is a big safety concern because I rely on those sensors when backing up. Can you help me?

We were in my vehicle. An audi q7 2021 driving in the highway ([XXX]) Headed to Ohio from Florida and during a traffic jam all the sudden my car stopped and will not react and was “stucked in park” and transmission malfunction, parking brake malfunction, start/stop system malfunction codes popped up all at once. So scary and cars started to move and we couldn’t. Luckily we were able to get to safety and check battery but this shouldn’t happen to anyone as could cause irreversible damage to human life. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I am submitting this complaint regarding a safety-related recall on my Audi Q7 involving the alternator. The wording of the recall is significantly underplayed, written off as an emissions issues. When in reality this is a life threatening flaw in the alternator. It is highly concerning that Audi isn’t being transparent with people who are driving these cars and risking their lives while doing so. This is not simply emissions, in reality, the car can totally malfunction while in operation. The entire electrical system fails and the car completely stops responding to the driver, fully stops and dies no matter where you are driving or at what speed. While driving on the highway, my vehicle experienced a catastrophic electrical failure caused by the recalled alternator, which caused the car to completely stop and it would not restart in any way. This created a life-threatening situation for my family and me. As a result of this electrical failure, the vehicle’s battery was damaged, and Audi has acknowledged coverage of 90% for the battery repair. However, the voltage converter, which is part of the same charging system, was also damaged during the same event. Audi is refusing coverage for the $1,600 repair of the voltage converter, despite the damage being caused directly by the alternator failure. I believe this represents a significant safety risk, as the vehicle’s sudden loss of power could lead to serious injury or death. Additionally, the recall itself caused secondary damage that is being denied coverage, which is unfair and unsafe. I am requesting that NHTSA review this matter as a safety defect/recall-related failure, and ensure the manufacturer addresses all consequences of this recall-related defect, including coverage of secondary damage like the voltage converter.

I was driving on the freeway and got off on an exit ramp at high speeds and began to slow down and break. As I was breaking the car became clunky and slowed down and suddenly shut off. The warning lights “transmission failure and “ESC failure” came on and I was unable to drive or put the car into gear. The car flashed “stop. Pull over” and “not safe to drive” and see “Audi dealer”. The car would not turn back on. We were stuck in the middle Of the freeway off-ramp with cars flying by us with no sidewalks or safe ways to exit the vehicle. I had my wife, dog and 2 and 4 year old kids with me. I then had to be towed to my local Audi dealer. At the Audi dealer, I told them what happened and asked for a full diagnostic. They then called me the next day and said they ran codes and nothing popped up. I said can they run a full diagnostic further and see what happened. They called me the next day and said they did a “deeper dive” and I needed to replace my transmission intake body valve and gave me a repaid quote of $8,000. My car had been serviced 2 months prior on 10/16/25 with the transmission being checked and said great.

The vehicle was parked on a sloped driveway. After the driver exited the car, the automatic parking brake/Auto-P fail-safe failed to engage. The vehicle rolled backward unexpectedly, causing the driver-side door to strike a fire hydrant and rebound into the driver's body. There is significant property damage ($6000) and personal injury. Complete home security video footage of the incident is available [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

An alert popped up on the dashboard. Stating driver system malfunction. This happened on the freeway and then the car shut down immediately. I've gotten this notification over 8 times and it has yet to be fixed. I'm extremely anxious and terrified when driving this vehicle, because my 3 children are in this vehicle while im driving. All services has been all done at audi oakland, they have all the records/documents. This car has been serviced over 120 days in total

The contact owns a 2021 Audi Q7. The contact received notification of NHTSA Campaign Number: 25V201000 (Electrical System). The interface turned off, and the touchscreen was inoperable. The CP message was displayed on the instrument cluster. The vehicle was taken to the local dealer, who confirmed that the USB port was not working and was not covered under warranty. The vehicle was not repaired. The contact reached out to another local dealer, Audi Riverside (3210 Adams St, Riverside, CA 92504), but no additional assistance was provided. The manufacturer was contacted and offered a discount on the repair, but no additional assistance was provided. The failure mileage was approximately 98,000.