2017 Audi Q7

MY SUNROOF/MOONROOF SPONTANEOUSLY EXPLODED AS I WAS SITTING COMPLETELY STATIONARY AT A TRAFFIC LIGHT ON A PERFECTLY SUNNY DAY. NOTHING HIT MY CAR OR THE SUNROOF. I WAS LESS THAN 2 MILES FROM MY HOUSE ON A SECONDARY ROAD WITH MINIMAL TRAFFIC. THE SOUND WAS LIKE A GUNSHOT, WHICH IS WHAT I THOUGHT IT WAS FOR A BRIEF MOMENT. THE GLASS EXPLODED WITH SUCH FORCE THAT FINE SHARDS OF GLASS WERE EMBEDDED IN THE LEATHER AND MY SKIN. SUNGLASSES SAVED MY EYES, AND I WAS ABLE TO REMOVE MOST OF THE GLASS WITH A LINT ROLLER FROM MY ARMS AND HANDS AND FACE.

I WAS PARKING THE CAR AND DROPPING MY KID OFF AT DAYCARE. CAR WAS STATIONARY AND PARKED WHEN I PROCEEDED TO EXIT THE CAR. ELECTRONIC KEY FOB SAT IN THE CENTER CONSOLE UNTOUCHED. PUSHED THE AUTO START/STOP BUTTON TO TURN THE CAR OFF AND EXITED THE CAR WITHOUT THE KEY FOB TO GET MY KID FROM THE CAR SEAT. DRIVER SIDE CAR DOOR CLOSED AND THE CAR LOCKED WITH THE KEY FOB IN THE CENTER CONSOLE. NO OTHER BUTTONS WERE TOUCHED DURING THIS SEQUENCE. CAR WAS NOW LOCKED WITH MY 4 YEAR OLD IN THE CAR SEAT. I WAS UNABLE TO OPEN ANY OF THE CAR DOORS, NOR THE TRUNK. IT TOOK ABOUT 5 MINUTES, BUT WE WERE ABLE TO COMMUNICATE THROUGH THE WINDOW TO MY KID TO PUSH THE BUTTON ON THE DOOR (THAT HAD A RED LIGHT ON) TO OPEN HIS DOOR. WHEN THIS HAPPENED, I QUICKLY GRAB THE KEY FOB. BEFORE USING THE KEY FOB TO 'OPEN' THE DOORS, I TRIED OPENING ANY OF THE OTHER DOORS AND THEY ALL WERE LOCKED. THIS EVENT HAS HAPPENED TWICE. THIS IS THE SECOND TIME. THE FIRST TIME THIS HAPPENED I NEEDED TO DRIVE BACK TO MY HOUSE AND GET THE SECOND KEY FOB. THIS TIME, I DID NOT HAVE THIS LUXURY. THE SITUATION WAS DRAMATIC ENOUGH THAT I NEED TO FILE A COMPLAINT. LUCKILY, MY KID WAS ABLE TO OPEN THE DOOR. ANY YOUNGER AND I WOULD'VE HAD TO BREAK THE WINDOW.

THERE'S MAJOR PROBLEMS OVERALL WITH THE ELECTRICAL SYSTEM THIS CAR. THE PARTICULAR SAFETY ISSUE I'VE HAD REQUIRING MORE THAN THREE SERVICES HAVE BEEN WITH THE FUNCTIONALITY OR LACK THEREOF OF THE WINDOWS, PARTICULARLY THE ONES IN THE FRONT. THE AUTO OPEN AND CLOSE FUNCTION ON THE CLICKER INTERMITTENTLY WORKS. SOMETIMES IT JUST STOPS WORKING AND FUNCTIONING AND YOU HAVE TO HOLD IT ALL THE WAY DOWN OR HOLD IT ALL THE WAY UP UNTIL IT OPENS OR CLOSES. THE SAFETY ISSUE HAS TO DO WITH WHEN THE AUTO FUNCTION DOES WORK AND YOU CLOSE THE WINDOW, IT DOESN'T MATTER IF THERE'S ANY OBSTRUCTIONS IN THE WAY OR AN ARM, IT WILL SHUT ALL THE WAY AND NOT PULL BACK OR STOP. THIS HAPPENED TO ME ON THE DRIVER'S SIDE ON TWO OCCASIONS AND MY ARM WAS CRUSHED AND I HAD TO MANUALLY PULL IT DOWN. LUCKILY IT WAS NOT TOO BAD, BUT IT WAS PAINFUL. IF IT WAS MY KIDS ARM, I WOULD BE LIVID. EVERY TIME I TOOK IT INTO SERVICE, THERE WAS SUPPOSEDLY ANOTHER/DIFFERENT PROBLEM THAT HAD TO DO WITH THE WINDOW MALFUNCTION WHICH THEY SUPPOSEDLY FIXED DURING THE SERVICE. THE LAST TIME I WENT IN THEY KEPT THE CAR FOR 2 OR 3 DAYS AND SAID THEY COULDN'T FIND ISSUES. I REFUSE TO TAKE IT BACK AND GOT THE MANAGER INVOLVED. THE MANAGER KEPT THE CAR AND PER HIS STATEMENT, NOT MINE, NEARLY FULLY DISASSEMBLED THE CAR FOR A WEEK TO TRY GETTING TO THE ROOT OF THE PROBLEM. THEY ENDED UP FINDING A FEW ISSUES SPECIFICALLY A BLOWN ELECTRICAL FUSE THAT DIRECTLY HAD TO DO WITH THE WINDOWS. AT THE END, THEY FIX WHATEVER THEY COULD FIND, BUT THEY COULD NOT FIND THE ROOT OF THE PROBLEM AS WAS POINT BLANK STATED TO ME BY THE MANAGER AND HE WAS SORRY HE COULDN'T FIND THE ROOT OF THE PROBLEM THAT CAUSED THE BURN OF THE FUSE BECAUSE AS HE SAID THEY DON'T JUST BURN OUT FOR NO REASON. THIS IS DEFINITELY A SIGNIFICANT SAFETY CONCERN AND ISSUE THAT SHOULD BE ATTENDED TO ASAP. ISSUE OCCURS WHEN DRIVING IN THE CITY AND WHEN STATIONARY.

THIS 2017 VEHICLE HAS 17,400 MILES. OEM TIRES HAVE BEEN ROTATED AT 5037, 12,306 AND 14,218. VEHICLE DELIVERED TO ME ON 6/22/17 AS BRAND NEW. ALIGNMENT ON 3/24/20 BY AUDI. TOTAL TOE-IN FOR FRONT AND REAR IN SPECIFICATION ALONG WITH OTHER PARAMETERS. OUTER EDGES OF TIRES ARE FAILING. CHUNKS OF RUBBER ARE EITHER FLAKING OFF OR VERY ROUGH. GOODYEAR TIRE - 285/45R20 112H XL EAGLE SPORT A/S ROF AOE. RUN FLATS. BASED ON INTERNET SEARCHES OF GOODYEAR TIRE AND AUDI OWNER WEBSITES MANY (10+) INDIVIDUALS HAVE NOTED THIS EXACT FAILURE MODE ON THIS PARTICULAR VEHICLE/TIRE COMBINATION. MOST HAVE HAD TO REPLACE THE TIRES. I WILL REPLACE THE TIRES AS WELL DO TO SAFETY CONCERN AND ROAD NOISE.

ON 5/6/2017, I CALLED AUDI DEALER DCH AUDI OXNARD, CA. 93036 REPORTED THE FUEL RAIL RECALL. THE SERVICE DEPT TOLD ME THE PARTS WOULD BE IN NEXT WEEK. I CONTINUED TO INQUIRE ABOUT IT SEVERAL MORE TIMES. THEY SAID THERE WERE NO PARTS AND WOULD CALL ME WHEN THEY CAME IN. IT HAS BEEN OVER 5 MONTHS. THE VEHICLE RUNS OK BUT MY WIFE IS AFRAID TO DRIVE OR RIDE IN IT. MY LAST CALL TO THEM WAS OCT 2019. THEY SAID THEY WOULD TRY TO BUMP IT UP, BUT NEVER CALLED ME BACK.

TL* THE CONTACT OWNS A 2017 AUDI Q7. WHILE OPERATING THE VEHICLE, THE BLIND SPOT MONITORING SYSTEM MALFUNCTIONED AND THE DRIVER WAS NOT ALERTED OF OTHER VEHICLES. ALSO THE SEAT BELT WARNING ALARM INTERMITTENTLY MALFUNCTIONED AND DID NOT REMIND OCCUPANTS TO FASTEN THEIR SEAT BELTS. IN ADDITION, WHILE OPERATING THE VEHICLE, THE WINDOWS ERRONEOUSLY ROLLED DOWN. THE CONTACT INDICATED THAT THE FAILURES OCCURRED INTERMITTENTLY. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. AUDI OF RICHFIELD (1401 77TH ST. EAST, RICHFIELD, MN) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 100.

TL* THE CONTACT OWNS A 2017 AUDI Q7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V035000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. AUDI WYOMING VALLEY (1470 PA-315 #3, WILKES-BARRE, PA 18702, (570) 714-6550) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE AND WERE ON BACKORDER. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TR CONSUMER STATED RECALL COMPLETED ON 10/14/19. ALL IS RESOLVED.*JB