SkipThatYearREAL DATA. SMARTER CAR DECISIONS.
← New search

2017 Audi Q7

Owner reports · Recalls · Investigations

More warning signs than most Q7 years

Owner complaints for the 2017 Audi Q7 are substantially higher than the model-year median of 29.

About this comparison →
319Owner complaints

Model-year median: 29

7Recall campaigns

View recall details →

0Investigations

View investigation details →

How this year compares

Owner complaints by model year

Other model years Selected year
45
201444
20152
2016319
2017142
201861
201927
2020
Compare all Q7 years →

Counts vary with age, sales and reporting. They are not failure rates.

What owners reported most

Exterior Lighting
133Engine
60Electrical System
53Suspension
32Unknown Or Other
30
All reported categories
Steering
19Fuel/propulsion System
17Power Train
10Service Brakes
9Wheels
7Air Bags
6Structure
6Visibility/wiper
5Seat Belts
4Electronic Stability Control (esc)
3Forward Collision Avoidance
2Fuel System, Gasoline
2Latches/locks/linkages
2Vehicle Speed Control
2Back Over Prevention
1Engine And Engine Cooling
1Firerelated
1Lane Departure
1Seats
1Visibility
1

Tap a category to read its complaints. One report may name several components.

When problems were reported

Mileage at the reported incident

Limited mileage data: 75 of 319 reports include usable mileage. There isn’t enough coverage to show a useful chart.

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Exterior Lighting. Review the 133 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Engine. Review the 60 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Electrical System. Review the 53 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

7 crash reports3 fire reports7 injury reports

Suspension complaints

32 reports
Clear category filter
Mileage unknown · Sep 27, 2023
Suspension

I brought in my car to Audi of Peabody for routine service at approximately 62,000 miles. I was told both rear coil springs were broken. The car, purchased new in July 2017 has been routinely serviced at the dealership. There were no warnings on the vehicle. The dealer said this is a common failure for the Q7 and not covered by …

Read full complaint

I brought in my car to Audi of Peabody for routine service at approximately 62,000 miles. I was told both rear coil springs were broken. The car, purchased new in July 2017 has been routinely serviced at the dealership. There were no warnings on the vehicle. The dealer said this is a common failure for the Q7 and not covered by warranty or recalls. Checking user message boards of other owners with Audi Q7, apparently this is very common and seems potentially to be a faulty component. I have owned many vehicles for extended periods of time (more than 7 years each) and this is the first car that I'm told is a common failure. Sudden suspension failure appears to be a safety hazard.

NHTSA ODI #11546875

Mileage unknown · Aug 2, 2023
Suspension

2017 Audi Q7. Both rear coil springs are broken. The car is garage kept with 45000 miles.

NHTSA ODI #11536126

Mileage unknown · Jul 25, 2023
Suspension

Took 2017 Q7 to dealer to check brakes. Dealer found both rear coil springs broken. Will cost $2k to replace. Searching internet I find many examples of this same safety related failure. The VW ATLAS with the same frame does have a recall for this issue. Why is the Audi not included. I have the inspection video and will attempt …

Read full complaint

Took 2017 Q7 to dealer to check brakes. Dealer found both rear coil springs broken. Will cost $2k to replace. Searching internet I find many examples of this same safety related failure. The VW ATLAS with the same frame does have a recall for this issue. Why is the Audi not included. I have the inspection video and will attempt to add here: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI #11534249

Mileage unknown · Jan 15, 2023
Suspension

Both rear suspension springs broke at approximately the same spot. I am not sure when they failed. I do recall when I was driving at about 15MPH in August I heard a loud bang and checked the outside of my car to see if maybe something had hit my car. You cannot see the suspension springs when you look under the car. When I had m…

Read full complaint

Both rear suspension springs broke at approximately the same spot. I am not sure when they failed. I do recall when I was driving at about 15MPH in August I heard a loud bang and checked the outside of my car to see if maybe something had hit my car. You cannot see the suspension springs when you look under the car. When I had my annual NYS safety inspection the mechanic showed me the broken springs and I failed inspection until I obtained new springs and mounting plates. Audi service (New Rochelle NY) informed me that it was unsafe to drive the car until the springs were replaced. I had the springs replaced by Mavis tire center. The springs that failed were inspected by Audi and Mavis tires after they failed and I have the parts if an inspection is required.

NHTSA ODI #11501865

Mileage unknown · Dec 31, 2022
Suspension

I was driving down a well paved road obeying the speed limit of 35MPH when a loud bang startled me. There was nothing in the road, and I checked my rear view mirror to confirm and there was nothing in the road. The car started handling a little differently. I brought it to the dealership and they told me both rear springs ha…

Read full complaint

I was driving down a well paved road obeying the speed limit of 35MPH when a loud bang startled me. There was nothing in the road, and I checked my rear view mirror to confirm and there was nothing in the road. The car started handling a little differently. I brought it to the dealership and they told me both rear springs had broken. The vehicle only had about 70K miles on it. It could have severely affected the car's driving and could have put driver, passenger or other cars in jeopardy. There were no warnings at all.

NHTSA ODI #11499639

Mileage unknown · Dec 22, 2022
EngineSuspension

REAR COIL SPRING BROKEN- BOTH SIDES WATER PUMP LEAKING AT 70K MILES

NHTSA ODI #11498493

Mileage unknown · Dec 11, 2022
Suspension

Both rear coil springs were found rusted and broken by Audi dealer and need to be replaced. Car shouldn't be driven since both broken coil springs are just resting on the lower control arms. Quoted $2,171.05 before tax and shop fees.

NHTSA ODI #11496966

Mileage unknown · Aug 6, 2022
Suspension

My SUV has 40073 miles. During a dealer inspection it was found that its rear passenger side coil spring broken and damaged upper-lower spring mounts. It is going to cost about $2000. Also did some internet search that this has happened to others. The SUV being at lower mileage, I feel that this part is defective and safety issu…

Read full complaint

My SUV has 40073 miles. During a dealer inspection it was found that its rear passenger side coil spring broken and damaged upper-lower spring mounts. It is going to cost about $2000. Also did some internet search that this has happened to others. The SUV being at lower mileage, I feel that this part is defective and safety issue, and Audi should correct the situation. http://x4con.xtime.com/mediamicrosite/?&webKey=hoffmanaudieasth&bx=461062&bx1=461062&token=t34KOydJ1vr_1ARLXX

NHTSA ODI #11477956

Mileage unknown · Mar 18, 2022
Suspension

After coming to a park after driving, a loud bang noise was heard from the rear of the vehicle. It was not an impact with another vehicle. When I got home I took off the rear right wheel and found that the lower part of the coil spring had sheared and broken. It looks like some corrosion was inside the metal. I called my Audi d…

Read full complaint

After coming to a park after driving, a loud bang noise was heard from the rear of the vehicle. It was not an impact with another vehicle. When I got home I took off the rear right wheel and found that the lower part of the coil spring had sheared and broken. It looks like some corrosion was inside the metal. I called my Audi dealer service and he had not heard of anything like that happening.

NHTSA ODI #11457269

10,000 miles · Sep 16, 2019
SteeringSuspensionWheels

AFTER 10K MILES WE STARTED NOTICING ABNORMAL WEAR ON THE OUTSIDE OF THE TIRES. I HAVE THE 18" GOODYEAR RUNFLAT TIRES. THE TIRES ARE CHUNKING SEVERELY POSING A SERIOUS SAFETY CONCERN FOR MY FAMILY. AUDI HAS A TSB FOR THE SAME CONDITION ON THE 20" TIRE. I DO NOT KNOW WHY THE DO NOT COVER THE SAME CONDITION ON THE 18" TIRE??

NHTSA ODI #11256022

Official recalls

7

20V149000 · Steering

Mar 16, 2020

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Audi Q8 and 2017-2019 Audi Q7 vehicles. The bolt connecting the steering shaft to the steering gear may loosen, possibly resulting in a loss of steering control.

Consequence & remedy

Consequence: A sudden loss of loss of steering control may increase the risk of a crash.

Remedy: Volkswagen will notify owners, and Audi dealers will inspect and, if necessary, replace the steering shaft bolt, as necessary, free of charge. The recall began March 31, 2020. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 36A1.

19V035000 · Fuel System, Gasoline:fuel Injection System:fuel Rail

Jan 16, 2019

Volkswagen Group of America, Inc. (Audi) is recalling certain 2016-2018 Q7, A6 and A7 vehicles, and 2015-2018 Audi A8 vehicles. The left and right fuel rails may leak fuel.

Consequence & remedy

Consequence: A fuel leak in the presence of an ignition source can increase risk of a fire.

Remedy: Audi has notified owners, and dealers will replace the left and right fuel rail, free of charge. The recall began February 28, 2019. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 24DP.

16V955000 · Air Bags:frontal:driver Side:inflator Module; Air Bags:frontal:passenger Side:inflator Module; Air Bags:side/window; Seat Belts:pretensioner

Dec 29, 2016

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2017 Audi A7, A4, A6, Volkswagen Golf and Tiguan vehicles and 2016 Volkswagen e-Golf vehicles for driver frontal air bags, passenger frontal air bags or head air bags that may not deploy properly. Additionally, certain 2017 Audi Q7, A4 Sedan, A4 Allroad, and 2018 Audi Q5 vehicles are being recalled because the seat belt pretensioners may not activate properly.

Consequence & remedy

Consequence: In the event of a crash, if the air bags and/or the seat belt pretensioners do not inflate or function properly, the vehicle occupants have an increased risk of injury.

Remedy: Volkswagen and Audi will notify owners, and dealers will replace the affected air bags and seat belt pretensioners, free of charge. The recall began April 2017. Owners may contact Volkswagen customer service at 1-800-893-5298 or Audi customer service at 1-800-253-2834.

Additional source detail variants (4)

Seat Belts:pretensioner

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2017 Audi A7, A4, A6, Volkswagen Golf and Tiguan vehicles and 2016 Volkswagen e-Golf vehicles for driver frontal air bags, passenger frontal air bags or head air bags that may not deploy properly. Additionally, certain 2017 Audi Q7, A4 Sedan, A4 Allroad, and 2018 Audi Q5 vehicles are being recalled because the seat belt pretensioners may not activate properly.

Consequence: In the event of a crash, if the air bags and/or the seat belt pretensioners do not inflate or function properly, the vehicle occupants have an increased risk of injury.

Remedy: Volkswagen and Audi will notify owners, and dealers will replace the affected air bags and seat belt pretensioners, free of charge. The recall began April 2017. Owners may contact Volkswagen customer service at 1-800-893-5298 or Audi customer service at 1-800-253-2834.

Air Bags:frontal:passenger Side:inflator Module

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2017 Audi A7, A4, A6, Volkswagen Golf and Tiguan vehicles and 2016 Volkswagen e-Golf vehicles for driver frontal air bags, passenger frontal air bags or head air bags that may not deploy properly. Additionally, certain 2017 Audi Q7, A4 Sedan, A4 Allroad, and 2018 Audi Q5 vehicles are being recalled because the seat belt pretensioners may not activate properly.

Consequence: In the event of a crash, if the air bags and/or the seat belt pretensioners do not inflate or function properly, the vehicle occupants have an increased risk of injury.

Remedy: Volkswagen and Audi will notify owners, and dealers will replace the affected air bags and seat belt pretensioners, free of charge. The recall began April 2017. Owners may contact Volkswagen customer service at 1-800-893-5298 or Audi customer service at 1-800-253-2834.

Air Bags:side/window

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2017 Audi A7, A4, A6, Volkswagen Golf and Tiguan vehicles and 2016 Volkswagen e-Golf vehicles for driver frontal air bags, passenger frontal air bags or head air bags that may not deploy properly. Additionally, certain 2017 Audi Q7, A4 Sedan, A4 Allroad, and 2018 Audi Q5 vehicles are being recalled because the seat belt pretensioners may not activate properly.

Consequence: In the event of a crash, if the air bags and/or the seat belt pretensioners do not inflate or function properly, the vehicle occupants have an increased risk of injury.

Remedy: Volkswagen and Audi will notify owners, and dealers will replace the affected air bags and seat belt pretensioners, free of charge. The recall began April 2017. Owners may contact Volkswagen customer service at 1-800-893-5298 or Audi customer service at 1-800-253-2834.

Air Bags:frontal:driver Side:inflator Module

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2017 Audi A7, A4, A6, Volkswagen Golf and Tiguan vehicles and 2016 Volkswagen e-Golf vehicles for driver frontal air bags, passenger frontal air bags or head air bags that may not deploy properly. Additionally, certain 2017 Audi Q7, A4 Sedan, A4 Allroad, and 2018 Audi Q5 vehicles are being recalled because the seat belt pretensioners may not activate properly.

Consequence: In the event of a crash, if the air bags and/or the seat belt pretensioners do not inflate or function properly, the vehicle occupants have an increased risk of injury.

Remedy: Volkswagen and Audi will notify owners, and dealers will replace the affected air bags and seat belt pretensioners, free of charge. The recall began April 2017. Owners may contact Volkswagen customer service at 1-800-893-5298 or Audi customer service at 1-800-253-2834.

16V648000 · Steering:electric Power Assist System

Sep 8, 2016

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2017 Audi Q7 vehicles manufactured November 11, 2015, to November 23, 2015. In the affected vehicles, the electric power steering assist control unit may short circuit resulting in a loss of power steering assist.

Consequence & remedy

Consequence: With a loss of power steering assist, extra steering effort will be required, especially at lower speeds, increasing the risk of a crash.

Remedy: Audi will notify owners, and dealers will replace the steering rack, free of charge. The recall began November 2016. Owners may contact Audi customer service at 1-800-822-2834. Volkswagen's number for this recall is 48M5.

16V641000 · Seats:mid/rear Assembly

Sep 6, 2016

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2017 Audi Q7 vehicles manufactured August 30, 2015, to July 10, 2016. In the affected vehicles, the third row seat back may move forward under load, such as in a frontal collision. As such, the vehicles do not conform to Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."

Consequence & remedy

Consequence: If the third row seat does not remain in its adjusted position, there may be an increased risk of injury to an occupant in the event of a crash.

Remedy: Audi will notify owners, and dealers will install an additional support bracket to the seat, free of charge. The recall is expected to begin in November 2016. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 72F8.

16V642000 · Electrical System:software; Exterior Lighting

Sep 6, 2016

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2016 TT roadster, A3 cabriolet, A3 sedan and A3 e-tron, 2016-2017 TT coupe, 2017 A4 sedan and Q7 and 2015-2017 Q3 vehicles. The affected vehicles may have been programmed with new software that inadvertently makes the side marker lights inoperative in conjunction with the parking lights or the headlights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."

Consequence & remedy

Consequence: If the side marker lights do not illuminate, the vehicle may be less visible at night, increasing the risk of a crash.

Remedy: Audi will notify owners, and dealers will upload revised software to correct the issue, free of charge. This recall began November 2016. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 97CB.

Additional source detail variants (2)

Exterior Lighting

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2016 TT roadster, A3 cabriolet, A3 sedan and A3 e-tron, 2016-2017 TT coupe, 2017 A4 sedan and Q7 and 2015-2017 Q3 vehicles. The affected vehicles may have been programmed with new software that inadvertently makes the side marker lights inoperative in conjunction with the parking lights or the headlights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."

Consequence: If the side marker lights do not illuminate, the vehicle may be less visible at night, increasing the risk of a crash.

Remedy: Audi will notify owners, and dealers will upload revised software to correct the issue, free of charge. This recall began November 2016. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 97CB.

Electrical System:software

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2016 TT roadster, A3 cabriolet, A3 sedan and A3 e-tron, 2016-2017 TT coupe, 2017 A4 sedan and Q7 and 2015-2017 Q3 vehicles. The affected vehicles may have been programmed with new software that inadvertently makes the side marker lights inoperative in conjunction with the parking lights or the headlights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."

Consequence: If the side marker lights do not illuminate, the vehicle may be less visible at night, increasing the risk of a crash.

Remedy: Audi will notify owners, and dealers will upload revised software to correct the issue, free of charge. This recall began November 2016. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 97CB.

16V519000 · Air Bags:frontal:sensor/control MODULE-INACTIVE

Jul 8, 2016

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Audi Q7 vehicles manufactured August 30, 2015, to May 8, 2016. Due to a software issue within the air bag control module, the frontal air bags may deploy with more force than required in certain crashes. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."

Consequence & remedy

Consequence: Air bags that deploy with excessive force may increase the risk of injury.

Remedy: Volkswagen will notify owners, and dealers will update the air bag control module software, free of charge. The recall began September 2016. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 69O3.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

0

No exact-year investigations in this snapshot.