2015 Audi Q7

MY VEHICLE COMPLETELY SHUT DOWN WHILE I WAS DRIVING IT 60 MPH BEHIND A SEMI TRUCK AND BETWEEN TWO CEMENT BARRIERS. I HAVE IT ON VIDEO, IT IS ONE OF MY PROBLEMS I HAD WITH MY CAR TO SAY THE LEAST. IT HAPPENED ONCE MORE WHILE I WAS NOT MOVING, HAD IT IN THE AUDI DEALER FOR THE SECOND TIME. AFTER I BROUGHT IT HOME, IT WOULDN'T SHUT DOWN. I ALSO HAVE THAT ON VIDEO. THE VIDEOS ARE TOO LARGE TO UPLOAD, BUT EVERYONE THAT DRIVES AN AUDI SHOULD SEE THESE. I AM GLAD I AM ALIVE TO TELL MY STORY.

2 YEARS AGO, WHEN MY BABY WAS 2, MY CAR LOCKED ITSELF BEFORE I WENT TO THE FRONT TO START DRIVING (THE CAR WAS PARKED). AUDIS HAVE A FEATURE THAT KNOWS WHEN THE KEY IS INSIDE AND DOES NOT TO LOCK ITSELF. THIS FEATURE WORKS 99% OF THE TIME, BUT FOR ME, OUT OF THE 3 TIMES THAT IT FAILED IN THE 2 YEARS I'VE HAD IT, 2 TIMES THE CAR LOCKED MY BABIES INSIDE THE HOT CAR AUTOMATICALLY. THE SECOND TIME HAPPENED A FEW DAYS AGO WITH MY 1 1/2 YEAR OLD, LIKE LAST TIME, AT NOON WHEN THE CAR WAS OFF AND 100 DEGREES OUTSIDE. TWICE 911 HAD TO BE CALLED TO GET THEM OUT.THE FIRST TIME THEY RAN A DIAGNOSTIC AND THEY SAID EVERYTHING SEEMED FINE. I FIGURED IT WAS A GLITCH. THIS TIME THEY WANT TO OFFER ME ANOTHER CAR, BUT I HAVE TO PAY MORE MONEY AND START ANOTHER 3 YEAR LEASE. THE LOCAL DEALER TOLD ME TO CALL AUDI NORTH AMERICA AND THEY HAD THE AUDACITY TO TELL ME THAT IF I LEAVE THE KEY IN THE CAR THAT IT'S ALWAYS GOING TO LOCK ITSELF!! WHEN THAT IS A FEATURE THAT THEY SELL AND THAT 99% OF THE TIME WORKS. I ASKED TO SPEAK TO A SUPERVISOR WHO GOT MORE TECHNICAL WITH ME AND SAID THAT IF THE KEY IS LEFT INSIDE THE CAR THAT IT'S SUPPOSED TO ONLY BE "LEFT IN THE DRIVER SEAT OR THE BACK OF THE SEAT" FOR THE CAR TO RECOGNIZE IT AS BEING INSIDE. THEIR MANUAL DOES NOT STATE THAT AND IT WAS CLEAR TO ME THAT THEY ARE TRYING TO COVER THEMSELVES. EVEN THE LOCAL MANAGER SAID THAT THAT WAS "NEWS TO HIM AND THAT HE GENERALLY LEAVES HIS KEY INSIDE WHEN SWITCHING DOORS WITHOUT PROBLEMS." OTHERS HAVE TOLD ME THAT THEY HAVE HAD THAT PROBLEM BUT IT'S ODD. THEY'VE ALSO HAVE TRIED TO BLAME MY CHILDREN WHEN MY KIDS WERE BOTH STRAPPED IN THEIR CAR SEATS AND ABSOLUTELY COULD NOT REACH THE LOCK BUTTON. IT ALSO HAPPENED IMMEDIATELY AFTER CLOSING THE DOOR. ALSO, THE SECOND TIME THIS HAPPENED WAS IN MY HOUSE WITHOUT KIDS INSIDE AND WHERE I HAD MY SPARE KEY HANDY TO OPEN IT. I FEEL THAT THIS COULD LEAD TO A FATALITY.

AS MY FAMILY WAS DRIVING DOWN THE HIGHWAY, THE WHEEL SHORE OFF OF THE VEHICLE AND MY CAR CAME DOWN ON THE HIGHWAY IN NJ. I-80 WEST BOUND BETWEEN EXITS 63-64. NO OTHER VEHICLES OR HAZARDS WERE IN THE AREA OR DAMAGED. ONLY MY WHEEL CAME OFF THE CAR COMPLETELY. THIS RENDERED MY WHOLE FAMILY INTO SHOCK. NO POT HOLE OR ROADWAY HAZARD. JUST AN ACT OF NATURE AND POOR ENGINEEERING.

TL* THE CONTACT OWNS A 2015 AUDI Q7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V298000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE FLOW AUDI OF CHARLOTTESVILLE DEALER WAS CONTACTED AND REFUSED TO DO THE REPAIR DUE TO THEM STATING AUDI THE MANUFACTURER HAD NOT INFORMED THEM HOW THEY WOULD BE COMPENSATED FOR THE WORK COMPLETED. THE MANUFACTURER WAS INFORMED OF THE DEALER'S REFUSAL AND INFORMED THE CONTACT THAT, BY LAW, THEY HAD TO SEND OUT THE LETTERS, BUT COULD NOT FORCE THE DEALER TO PERFORM THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

IF THE VEHICLE IS IN NEUTRAL GEAR, IT CANNOT BE PLACED INTO DRIVE GEAR, UNLESS YOU DEPRESS THE BRAKE. WHEN YOU PLACE THIS VEHICLE IN A CAR WASH THAT PUSHES THE VEHICLE IN THE NEUTRAL GEAR, WE ARE UNABLE TO SHIFT GEAR TO DRIVE UNLESS YOU DEPRESS THE BRAKE. APPLYING THE BRAKES IN A MOVING CAR WASH LINE IS DANGEROUS. IF YOU DO NOT QUICKLY CHANGE GEARS, THE VEHICLE COULD SLIP THE ROLLERS AND POTENTIALLY CAUSE THE VEHICLE BEHIND IT TO STRIKE THE Q7. *TR

PROBLEM IS THE BRAKES. SIX MONTHS AFTER PURCHASING THIS SUV, THE BRAKES STARTED TO SQUEAK A LITTLE WHEN I SLOWED DOWN OR STOPPED. IT WOULD COME AND GO, ABOUT 2 MONTHS AFTER, IT HAPPENED MORE OFTEN, BUT I WAITED SINCE I HAD A MAINTENANCE COMING UP. I TOOK IT IN FOR MAINTENANCE ABOUT 5,000 MILES, MENTIONED IT TO THE SERVICE ATTENDANT AND HE TOLD ME THEY WOULD CHECK. I PICKED UP MY AUDI I WAS TOLD THEY DID NOT FIND ANYTHING WRONG WITH MY BRAKES. AT THAT TIME THE ATTENDANT MENTIONED THAT OTHER Q7ʻS HAD SOMETHING GOING ON WITH THE BRAKES, BUT NOT MY Q7. I DID NOT HEAR IT FOR A COUPLE WEEKS AND THEN IT STARTED UP AGAIN AND OFF AND ON. FINALLY, IT GOT SO BAD I TOOK IT IN ON OCT 24, 2016, THEY CALLED ME TO TELL ME THAT THEY COULD NOT FIND ANYTHING AND I INSISTED THERE WAS A BRAKE PROBLEM AND I WAS AFRAID THAT THE BRAKES WERE MALFUNCTIONING, SO THEY ASKED ME TO COME IN AND TAKE IT FOR A TEST DRIVE WITH THE SERVICE ATTENDANT. WE WENT FOR A DRIVE ABOUT 2 TO 3 MILES AND WHEN I STOPPED IN THE PARKING LOT AT THE END OF THE STREET, LAGOON DRIVE, IT SQUEAKED A LITTLE AND HE HEARD IT, THEN WE DROVE BACK AND WHEN I SLOWED DOWN TO MAKE THE RIGHT TURN INTO THEIR STREET TO THE SERVICE DEPARTMENT, ATTENDANT HEARD THE SQUEAK AGAIN, SO HE SAID TO LEAVE IT ANOTHER DAY AND THEY WOULD CHECK IT OUT. STILL COULD NOT FIND ANYTHING, BUT THEY CLEANED THE BRAKES AND WHATEVER AND SAID I PROBABLY RIDE THE BRAKES, THAT WAS THAT. PICKED IT UP ON OCT 26, 2016, IT SEEMED OK FOR A DAY AND THEN IT STARTED UP AGAIN WORSE THAN EVER! SO TOOK IT IN TO SERVICE ON NOV 23, 2016, CHECKED IT ON NOV 28, 2016, FOUND NOTHING WRONG WITH THE BRAKES, CONCLUSION, I RIDE THE BRAKES! SPOKE TO THE GM JEFF LEE AND WILL NOT REPAIR UNLESS WE PAY FOR IT! I HAVE OWNED AT LEAST 20 NEW AUTOS, THIS NEVER HAPPENED BEFORE! FRUSTRATED AND FEEL CHEATED!!! SPENT ALMOST $90,000 WITH ALL THE EXTRAS!