2022 Audi Q5

Vehicle: 2022 Audi Q5 VIN: [XXX] Current Mileage: 60,221 DESCRIPTION OF PROBLEM: I am filing this complaint regarding a recurring all-wheel-drive (AWD) system defect on my 2022 Audi Q5 that has persisted despite a prior repair performed under the factory warranty. SYMPTOMS: I have been experiencing the following symptoms primarily during tight turns, U-turns, and low-speed maneuvering such as in parking lots: - Jerking and lurching of the vehicle during turns - Grinding and clunking noises from the drivetrain during turns - Vibrations felt through the vehicle during turns - Symptoms occur at both low speeds and highway speeds REPAIR HISTORY: Approximately 1.5 years ago, while my vehicle was still under the Audi factory warranty, I brought my vehicle to an authorized Audi dealership for the exact same symptoms. The dealer performed an AWD fluid drain and refill per Audi Technical Service Bulletin (TSB) #2059057, which specifically addresses AWD clutch noise and vibration during turns on 2021-2023 Audi Q5 models. The dealer indicated the issue was resolved. RECURRENCE: The identical symptoms have since returned. My vehicle is now out of its factory warranty period. The dealer has not provided a permanent fix despite following the manufacturer's own TSB procedure. The repair performed under warranty has clearly failed to resolve the underlying defect. SAFETY CONCERN: The jerking and loss of smooth drivetrain control during turns, particularly at low speeds in parking lots and during U-turns, represents a safety hazard as it affects the driver's ability to maintain predictable vehicle control. This issue is especially dangerous in situations requiring precise maneuvering such as parking, merging, and navigating tight spaces. ADDITIONAL NOTES: - Audi TSB #2059057 acknowledges this as a known defect affecting 2021-2023 Q5 models - The same repair has failed to provide a lasting fix - Multiple owners of 2021-2023 Audi Q5 vehicles have reported identical INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATIO

Vehicle: 2022 Audi Q5 (VIN [XXX] ) Mileage at incident: ~20,000 Component: Powertrain – Engine / Turbocharger – Sudden Loss of Power NARRATIVE: On or about [XXX], my 2022 Audi Q5 experienced a sudden loss of engine power while driving approximately 60 mph. The vehicle began vibrating/shaking severely, jerking on acceleration, and displayed warnings including “Drive system: Please switch engine off” along with a check engine light. The vehicle entered reduced power/limp mode, creating a hazardous situation in traffic at highway speeds. The vehicle was taken to an authorized Audi dealer in Wayzata BLVD Minneapolis who diagnosed catastrophic internal engine failure and documented metallic debris in the engine oil. Audi replaced the engine with a new long block (warranty repair). However, despite confirmed metal contamination in the oil system, Audi directed the dealer to flush and reuse the turbocharger rather than replace it. The turbocharger is supplied by engine oil and may retain embedded metal in its bearing assembly, creating an ongoing risk of turbo bearing seizure/failure and another sudden loss of power at highway speed. I am reporting this because (1) the vehicle already experienced sudden power loss at highway speed, and (2) the repair decision to reuse a contamination-exposed turbocharger may create continued risk of sudden loss of power and unsafe operation. Dealer repair: Engine replaced; turbocharger reused after “flush.” Current safety status: I do not feel the vehicle is safe for highway driving due to risk of turbo failure and sudden power loss. Requested action: Please log and review similar complaints for potential investigation related to sudden loss of power and contamination-exposed turbo reuse in warranty repairs. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)