2019 Audi Q5

2017 AND NEWER AUDI VEHICLES WITH REAR CROSS TRAFFIC ALERT AND POSSIBLY THOSE WITH JUST AUDI PRE-SENSE ARE EXTREMELY FREQUENTLY GENERATING FALSE POSITIVES WHEN REVERSING. THE SYSTEM IS INCORRECTLY SENSING AN OBJECT AND ACTIVATING THE PARKING BRAKE TO AVOID A COLLISION. THIS RESULTS IN A SUDDEN VEHICLE JERK, BRAKES SCRAPING, AND IMMEDIATE CONFUSION FOR THE DRIVER. I HAVE PERSONALLY EXPERIENCED THIS ON NUMEROUS OCCASIONS WHEN REVERSING AND HAVE ATTACHED DOZENS OF COMPLAINTS SHOWING THIS IS A WIDESPREAD FAULT IN THE DESIGN OF THE SYSTEM. IT IS FALSELY ACTIVATING BECAUSE IT IS NOT ACCURATELY TUNED TO DETECT AN INCOMING OBJECT. HTTPS://WWW.AUDIZINE.COM/FORUM/SHOWTHREAD.PHP/784663-GRINDING-IN-REVERSE HTTPS://WWW.REDDIT.COM/R/AUDI/COMMENTS/7WKJUP/FALSE_PRESENSE_WARNINGS_SCARING_THE_LIVING_[XXX]/ HTTPS://WWW.AUDIWORLD.COM/FORUMS/Q5-SQ5-MKII-DISCUSSION-218/SQ5-AUTO-BRAKE-REVERSE-2959805/ HTTPS://WWW.AUDIWORLD.COM/FORUMS/AUDI-A5-S5-RS5-COUPE-CABRIO-B9-220/WEIRD-GRINDING-NOISE-STOPPING-WHILE-REVERSE-2937261/ HTTPS://WWW.REDDIT.COM/R/AUDI/COMMENTS/6G3M0P/2018_S5_SPORTBACK_REVERSE_GRINDING_SOUND_PARKING/ PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

WHILE DRIVING APPROXIMATELY 35 MPH IN THE RAIN THE POWER STEERING MALFUNCTION ERROR MESSAGE APPEARED ON THE VIRTUAL COCKPIT. I PULLED OVER INTO AN EMPTY PARKING LOT, TURNED THE CAR OFF AND RESTARTED. THE ERROR MESSAGE WAS STILL THERE WHEN I TURNED THE CAR ON. IT WAS VERY DIFFICULT TO TURN THE STEERING WHEEL, ESPECIALLY WHEN MOVING AT VERY LOW SPEEDS. IT WAS THE SAME FEELING AS DRIVING A CAR WITHOUT POWER STEERING, WHICH IF THE DRIVER IS NOT EXPECTING IT OR PHYSICALLY STRONG ENOUGH TO TURN THE WHEEL, WOULD DEFINITELY PRESENT A SAFETY ISSUE. GIVEN THIS IS A NEW CAR (ONLY 11K MILES) I AM VERY DISAPPOINTED AND CONCERNED THIS COULD HAPPEN. THIS TYPE OF MALFUNCTION/DEFECT SHOULD NOT BE HAPPENING ON ANY NEW CAR, WHETHER IT IS A BASE BRAND OR LUXURY BRAND CAR.

DURING A REAR END COLLISION, THE VEHICLE, A 2019 AUDI Q5, WAS STOPPED, STATIONARY, ON A CITY STREET AT A RED LIGHT. THE VEHICLE WAS STRUCK IN THE REAR BY ANOTHER VEHICLE GOING APPROX. 30-40 MPH. BOTH REAR SEAT PASSENGERS IN THE AUDI SUSTAINED SIGNIFICANT INJURIES. OF THE MAJOR COMPLAINTS, THE LOWER BACK INJURY HAS BEEN ONGOING (6 MONTHS+) OF SIGNIFICANT BACK PAIN WORSENED AND SIGNIFICANTLY INCREASED DUE TO THE DESIGN OF THE REAR SEATS AND SPECIFICALLY THE BUILT IN "LUMBAR SUPPORT" IN THE REAR PASSENGER SEATS. THIS STIFF AND EXTRUDING LUMBAR PROTRUSION BUILT INTO THE REAR PASSENGER SEATS WAS FORCED INTO THE LOWER LUMBAR REGION OF BOTH REAR SEAT PASSENGERS DURING THE MOTOR VEHICLE COLLISION. BOTH REAR SEAT PASSENGERS WERE WEARING THEIR SEAT BELTS AT THE TIME OF THE ACCIDENT. THIS MVA WAS DOCUMENTED BY A POLICE REPORT, INSURANCE CLAIMS, AND ONGOING LITIGATION.

DURING A REAR END COLLISION, THE VEHICLE, A 2019 AUDI Q5, WAS STOPPED, STATIONARY, ON A CITY STREET AT A SIGNAL AND STRUCK IN THE REAR BY ANOTHER VEHICLE GOING APPROX. 30-40 MPH. BOTH REAR SEAT PASSENGERS IN THE AUDI SUSTAINED SIGNIFICANT LOWER BACK INJURY AND ONGOING BACK PAIN POSSIBLY WORSENED AND SIGNIFICANTLY INCREASED DUE TO THE DESIGN OF THE REAR SEATS AND SPECIFICALLY THE BUILT IN LUMBAR "BUMP" OR SUPPORT IN THE REAR PASSENGER SEATS. THIS STIFF AND EXTRUDING LUMBAR PROTRUSION BUILT INTO THE REAR PASSENGER SEATS WAS FORCED INTO THE LOWER LUMBAR REGION OF BOTH REAR SEAT PASSENGERS DURING THE MOTOR VEHICLE COLLISION. BOTH REAR SEAT PASSENGERS WERE WEARING THEIR SEATBELTS AT THE TIME OF THE ACCIDENT. THIS MVA WAS DOCUMENTED BY A POLICE REPORT AS WELL AS INSURANCE CLAIMS AND ONGOING LITIGATION.

I'VE JUST COMPLETED A TELEPHONE CALL TO SCHEDULE A RECALL REPAIR, BUT I WAS TOLD BY THE SERVICE CENTER THAT THE PARTS NEEDED TO REPAIR TO VEHICLE AREN'T AVAILABLE AND THEY HAVE NO IDEA WHEN THEY'LL ARRIVE. I JUST FIND THIS TO BE VERY UNSATISFACTORY WHEN AUDI KNOWS THEIR BEST SELLING VEHICLE IS THE Q5. I'M TRYING TO DO MY DUE DILIGENCE TO KEEP MYSELF AND THOSE ON THE ROAD ALL SAFE AS WELL.

AUDI Q5 PRESTIGE, 2019. PROBLEM WITH ACTIVE LANE KEEPING ASSIST. KEEPING THE CAR IN THE MIDDLE OF THE LINE WORKS PERFECTLY. THE PROBLEM IS WITH THE DRIVER ATTENTION DETECTION. THE SYSTEM SAYS I AM NOT DRIVING, EVEN I JUST (15 SECONDS) HAVE CHANGE THE LINE, MY SELF WITH BLINKERS! ALERT COMES UP EVERY MINUTE ON STRAIGHT ROAD, TERRIBLE! WHAT IS MORE THE LKA CAN DISABLE(DEACTIVATE) ITSELF IN THE MIDDLE OF A TURN OR CURVE, AND WITHOUT ANY ALERT OR NOTIFICATION. THIS LKA ASSISTANT IS LOVELY, BUT NEEDS SOFTWARE UPDATE, OR JUST INCREASING LATENCY FOR NOT DIVING ALERTS ETC. THE PROBLEMS APPEAR EVERY TIME YOU DRIVE, EVERYWHERE, EVERY WEATHER CONDITIONS. EXTREMELY ANNOYING AND IN MY OPINION DANGEROUS. THE LKA WORKS BETTER IN KIA, SHAME ON AUDI!!!

THIS VEHICLE HAS ACTIVE LANE ASSIST. THERE IS A CONTROL THAT SENDS AN ALARM TO PREVENT DRIVERS FROM ATTEMPTING TO DRIVE WITHOUT HANDS ON THE WHEEL. THIS CAR IS GENERATING FREQUENT FALSE ALERTS (EG DRIVING WITH HANDS ON THE WHEEL). IT IS MOST COMMON ON STRAIGHT ROADS, BUT CAN HAPPEN EVERY FEW MINUTES. THIS IS EXTREMELY ANNOYING AND RESULTS IN ME TURNING OFF THE LANE ASSIST. WHAT IS DESIGNED AS A SAFETY MECHANISM IS ACTUALLY INCREASING RISK AS THE FEATURE IS UNUSEABLE. THE DEALER AND CORPORATE CUSTOMER SUPPORT SAY THE CAR IS FUNCTIONING TO DESIGN AND WILL NOT TAKE ANY ACTION. THE DEALER SAYS THAT THIS HAPPENS ON ALL PRESTIGE MODEL Q5'S BUT NOT ON OTHER MODELS, CONFIRMING TO ME THAT THIS IS DEFECTIVE IN EITHER IMPLEMENTATION AND OR DESIGN. I ENCOURAGE YOU TO CONSIDER STARTING AN INVESTIGATION AND POSSIBLE RECALL.