2018 Audi Q5

While driving the vehicle after a bump in a pot-hole there was loud clunking noise from the engine compartment and car stopped suddenly. There was a risk of getting hit by the car from behind. Car was towed to Audi Service Center and found to have a Connecting Rod Bearing Failure damaging the whole engine. The act is still at the repair shop and should be available for inspection. It was inspected by the authorized Audi Service center. Insurance advisor will be taking look at it also. There was no warning, messages, or any other symptoms of any problem prior to the incident.

I am submitting this complaint to report a safety defect involving a 2018 Audi Q5 (Premium Plus, Technology Package). The vehicle’s MMI infotainment/navigation system intermittently shuts down or reboots during operation. When this occurs while the vehicle is in in reverse, the rearview camera display immediately goes blank and remains unavailable until the system completes its reboot cycle. This failure has occurred during active reversing maneuvers, creating a significant safety concern. An incident already occurred that resulted in an impact to another object during backing and the camera display/MMI going blank loss just prior to stopping. The rearview camera is a required safety system under Federal Motor Vehicle Safety Standard No. 111. When the system powers off unexpectedly, the driver loses critical rear visibility information at precisely the moment it is most needed. The condition appears to be software-related, as the infotainment system restarts on its own. However, the temporary loss of the camera display increases the risk of collision with pedestrians, other vehicles, or stationary objects. I understand that recalls have been issued for similar rearview camera display failures in later model-year Audi Q5 vehicles. The symptoms I am experiencing are materially similar and may indicate a broader defect pattern affecting earlier production years. I have attempted to resolve the issue with Audi and their technicians and service management. The conclusion was they could not find any error messages or mechanical issues. They would not diagnose deeper or complete any further trouble shooting. The previous owner also attempted to resolve the safety defect under warranty and received similar attention with no solution. I respectfully request that NHTSA review this matter for potential investigation to determine whether the 2018 Audi Q5 should be included in any safety-related corrective action. Of note, the "CarPlay" use is not the cause.

WATER SEEPED INTO COMFORT CONTROL MODULE VIA BLOCKED SUNROOF DRAIN HOSES AND DAMAGED ELECTRICAL. THERE WAS A RECALL FOR THE SAME ISSUE REGADING THE GATEWAY CONTROL MODULE WHICH ALLOWS SHOPS TO ADD A PROTECTIVE COVER. THIS SAME RECALL NEEDS TO BE ON THE COMFORT CONTROL MODULE SINCE THE WAY THEY DESIGNED THE SUNROOF DRAINS ALLOWS FOR WATER TO SEEP INTO THE CC MODULE. THIS IS A RIDICULOUS DESIGN THAT REQUIRES A 11K DOLLAR REPAIR FOR CUSTOMERS.

I have owned the car for 2 years, purchased a 2018 Q5 from an Audi dealer. Within the first year, my thermostat failed causing the car to lose power and turn off while driving with my newborn baby. I also received the passenger airbag alert daily, which I did see there was a recall for this prior to buying the car. I also received the “add a quart of oil” message about 3 months after an oil change. I would like this car to be reviewed for excessive oil consumption. At the times of these messages no oil leak was found. Now, my car went in for an oil change and an oil and transmission oil leak has been found. Within 2 years of owning a car that has had regular maintenance, I have spent over $6,000 on service and repairs, which is unusual. I need help.

2018 Audi Q5 (2.0, 40K miles, excellent condition) experienced severe electronic failure, due to sunroof drainage lines depositing water into the rear side wells where sensitive electronics are housed, impacting all tail-lights, wipers, sensors, internal dashboard sensors, etc., rendering the car highly unsafe and undrivable. The issue is a design and manufacturer defect that has allowed rainwater to leak into the rear side compartments destroying sensitive electronics & wiring, from faulty/kinked drain lines in the sunroof (according to the Audi Technician from my local Audi store), rendering the vehicle undrivable. It was obvious, repeatable, and avoidable. Worse this issue was misdiagnosed by the same Audi store, causing extra parts & labor expenses that didn't solve anything. It took my AUDI store OVER a MONTH to diagnose the issue correctly. There were also significant investigative/diagnostic charges from my Audi Dealership. There were also significant repair expenses to replace all water-logged equipment, including the Electronics Control Unit (ECU). This should be a clear recall item.

Kinked rear sunroof drains causing water to enter vehicle at trunk seres where water was found having entered into the comfort module. The car key fob was not responding me the fault codes for the module were cycling rendering the car in drivable. I have reported this before but wanted to include the proper updated invoice from Audi atl. The previous invoice didn’t state the problem.

Panaramic sunroof drains failed allowing water to egress into wheel well trunk side containers and spare tire areas. Water encompassed the comfort control module and left the electronics cycling through electronic error codes leaving the car unable to drive. The car was unable to recognize the key fob and the warning codes were flashing and cycling. Failure of the panaramic sunroof drains.

The engine mounts on my car began to fail around the 55k, this causes the engine to shift while driving which can not only permanently damage the engine but also cause the car to malfunction and could cause a serious accident. This definitely puts the safety of myself as the driver and others on the road at risk. The problem has been confirmed by an independent service center, and there are many other Audis with the 2.0 engine that have this same issue ranging as low as 25k miles that I have seen. No warnings or messages, car had began shaking when pressing on accelerator and when shifted in to reverse and braking, making it unstable on the road.