2018 Audi Q5

My 2018 AUDI Q5 had the 5-year/50,000 mile factory recommended service in August 2022, the vehicle only hadwith 42,000 Miles and everything was perfect as it was the last year of the five year service extended contract. In July 2023 I was told the engine mounts needed to be replaced. Both mounts and vehicle has 53,000 miles. Basically mounts cannot the engine and transmission in place .This recommendation was done as part of the 60,000 mile recommended factory service based on my Google research. Many Audis have disorder failure which is which can be catastrophic because there are no warning lights for the engine mount failure when the car auto stops and starts it shakes. This has hung always been a standard, but annoying feature of the car, which cannot be turned off for emission purposes. Clearly the engine mounts cannot handle the auto start/stop of the vehicle. That’s why it’s failing for so many vehicles. It is frustrating given that the car is a $54,000 car and at 53,000 miles I run the risk of the engine falling on the ground , this information is widely available on the Internet easily accessible on Google. I ask that you please look into it. thank you for your time always . What is bizarre is that now when I accelerate hard, I can feel a little vibration of the engine before I didn’t but that’s something I cannot explain at the moment. The dealer that sold me the car brand new is the only dealership that has ever touched my car, and my car was always serviced as recommended once a year

THIS VEHICLE HAS ELECTRICAL ISSUES. THIS VEHICLE WATERPUMP FAILED TWICE WHICH I HAD TO REPAIR THIS VEHICLE GIVES WARNING SIGN’DRIVE SYSTEM MALFUCTION’ CODES DIRECTING TO TURBO CHARGER BUT IT IS ACTUALLY THE WASTEGATE THATS THE ISSUE-WHICH I HAD REPLACED AFTER THROWING A NEW TURBO. THIS VEHICLE HAS ISSUES WITH THERMOSTAT WHICH I HAD REPLACED TWICE. I HAVE PAYED ALL REPAIRS OUT OF POCKET AND UNTIL TODAY THERE IS NO RECALL.SOMEONE PLEASE TAKE A LOOK INTO THIS MATTER ANY INFORMATION NEEDED FROM ME OR MY MECHANIC I CAN BE CONTACTED VIA EMAIL -: [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

My 2018 Audi Q5 has a water intrusion issue with control module damage. The vehicle reduce speed to 15 mph on the highway, when parked the lights would not shut off. The vehicle would then not turn on. Thirty minutes later the vehicle started. I received a front passenger seatbelt malfunction and several controls went out. The passenger seatbelt would not recognize there was a passenger buckled in the seat. The lights stayed on. The windshield wipers started on their own. The car wouldn’t recognize the key fob. Later the turn signal malfunctioned, along with the front lights staying on but the rear light and license plate light would not come on. At the dealership they found water in the comfort module housing, left rear quarter panel/wheelbase and said it was probably caused by the pressure vent seal allowing water to enter damaging the comfort module and 56 wires. They stated the vehicle was unsafe and inoperable. They also were not able to roll the windows back up or lock and secure my vehicle. The issues with the vehicle speed occurred 5 weeks ago. The dealership changed the thermostat but the speed reduction happened again afterwards once but when it was turned off and turned back on the speed went back to normal. Then today the vehicle just went crazy with things turning on and other controls not working, like the taillights. Multiple times I have told the dealership of the seatbelt malfunction. They said it was probably the seat detecting something on the seat, like a bag but couldn’t account for the malfunction when the seat was occupied. The vehicle is now at the dealership with plastic taped around the opened windows and unsecured since the locking controls will not work. They suggested I file a claim with my insurance for the repair. This screams defect to me!

Jan. 2023 my coolant pump had blockage which caused the coolant hose to break and discharge coolant all over my engine and overheat. I have the repair receipt from Audi Dealer and requested a copy of the inspection report from them. Pictures also attached. I also have my car at the Audi dealer as we speak due to a week later the car would not accelerate properly with a Drive System Malfunction error light, which is now the Turbo Charger needing replacement. Towed to Audi Dealer on 2.7.2023 and waiting for Turbo Charger delivery, currently on back-order. These are not normal wear and tear items on a vehicle with 53,000 miles.

The contact owns a 2018 Audi Q5. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and made an abnormal sound. The vehicle was towed to the dealer, where it was diagnosed that the engine needed to be replaced. The manufacturer was made aware of the failure. The failure mileage was 55,000.

On 02/14/2022. Car just died while waiting for cars to pass to turn at light. Dashboard started flasing "engine start system: malfunction! - Please contact service" then "Parking Break Malfunction!" then, "Steering: Malfunction! - You an can continue driving" Panicked because was holding up traffic. After a couple minutes trying Car then just started drove home and put on battery charger overnight. Hoping that's all it was. Next morning 02/15/2022 started right up early morning no issues to be concerned with was on highway doing approx 69 mph, drove approximately 42 miles then then while only driving 35 mph 4 lane highway. Again, No warnings, but while DRIVING Engine and steering, just shut down. Almost causing me to be reared and then hit on passanger side. I don't even want to think what could have happened had this happened on interstate or if my children were in the vehicle. It was a very dangerous and scary situation even happening while only doing 35 mph. This should be considered a MAJOR recall. Vehicle was towed on 02/16/22 to Clearwater Audi. We did not receive vehicle back until after over 9 weeks, 04/22/22. Yesterday, 06/07/2022 Sensors glitching again and being called back into dealership. I want this life threatening recall documented. There is absolutely no reason why a well cared for vehicle with less than 18,000 miles should be having these issues. We We keep losing out on time from work and driving back and forth to dealership. We need to be able to rely on the safety and integrity of this vehicle not only for the driver/passangers but for the safety of others on the road. Thank you for your time to hear our concerns

TL* THE CONTACT OWNS A 2018 AUDI Q5. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE ENGINE SHUT-OFF AS THE CONTACT WAS FORCED TO COAST THE VEHICLE TO THE SHOULDER OF THE HIGHWAY. THE CONTACT ATTEMPTED MULTIPLE TIMES TO RESTART THE VEHICLE. ENGINE FAILURE - CONTACT DEALER, MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. DUE TO THE FAILURE, THE CONTACT HAD THE VEHICLE TOWED TO AUDI TULSA (4208 S MEMORIAL DR, TULSA, OK 74145) WHERE THE VEHICLE WAS DIAGNOSED WITH A DEFECTIVE FUEL SENSOR. THE DEALER REPLACED THE SENSOR AND THE FUEL TANK AND THE VEHICLE WAS RETURNED TO THE CONTACT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 27,260.