2010 Audi Q5

MY VEHICLE WAS RECALLED FOR A FUEL PUMP ISSUE WHICH WAS REPAIRED WITH TAPE IN 2018. THE FUEL PUMP IS NOW LEAKING FUEL CAUSING A FUEL SMELL IN THE VEHICLE AS WELL AS IN MY GARAGE AND HOUSE WHILE THE CAR IS PARKED IN THE GARAGE. WHEN I TOOK MY VEHICLE TO BE INSPECTED AND REPAIRED I WAS TOLD THE ORIGINAL REPAIR WAS NOT SUBSTANTIAL ENOUGH TO FIX THE ORIGINAL DEFECT. AUDI REPORTS NO NEW RECALLS ON THE VEHICLE AND THAT THERE WAS A RECALL ON A SMALL SELECTION OF VEHICLES IN THE ORIGINAL RECALL. THIS IS A HAZARD AND COULD CAUSE A FIRE. ALL VEHICLES IN THE ORIGINAL RECALL SHOULD BE RECALLED AGAIN AND REPAIRED PROPERLY, WITH MORE THAN TAPE.

RECALL 20W9 - IN LATE JULY OF 2017 I NOTICED A VERY STRONG SMELL OF FUEL IN MY CAR. I TOOK IT TO MY LOCAL REPAIR SHOP ON 8/1/19 AS I COULD NO LONGER TOLERATE THE STRONG SMELL AND BECAME VERY WORRIED OF MY CAR EXPLODING. THEY FOUND THAT MY FUEL FLANGE WAS BROKEN. I DID NOT KNOW THERE WAS AN OPEN RECALL ON THIS PROBLEM. IT WAS ONLY AFTER I RECEIVED A RECALL ON MY AIRBAG IN DECEMBER 2018, AND TOOK IT AS INSTRUCTED TO MY AUDI DEALER, THAT I WAS TOLD THERE WAS AN OPEN RECALL. I CALLED AUDI AND ASKED WHAT I NEEDED TO DO AS I ALREADY HAD THE REPAIR MADE. I WAS TOLD AUDI WOULD REIMBURSE ME. I THEN RECEIVED A DENIAL LETTER FROM AUDI DATED 2/1/19. I CALLED AUDI AND WAS TOLD I WAS DENIED BECAUSE I DIDN'T TAKE IT TO A DEALERSHIP THAT WAS WITHIN 15 MILES FROM MY HOME. I EXPLAINED TO THEM THAT WHAT SHE SAID WAS THE DENIAL IS DIFFERENT THAN WHAT WAS STATED IN THE LETTER. THE DENIAL LETTER STATES "THE REIMBURSEMENT PERIOD FOR THIS SAFETY RECALL HAS ENDED." YOU WILL NOTE ON THE TOP OF THE INVOICE I SUBMITTED THAT I DID NOT TAKE IT TO HAVE THE FUEL FLANGE REPAIRED (WHICH WAS THE RECALL). IT CLEARLY STATES MY REASON FOR CONCERN - CK FOR GAS FUMES/REAR HATCH AREA . SHE THEN CALLED ME BACK ON 2/14/19 AND STATED SHE DID "INTERNAL RESEARCH" AND THE REIMBURSEMENT PERIOD FOR THIS RECALL HAD ENDED. THEY WOULD NOT BE REIMBURSING ME. SHE STATED I COULD APPEAL TO MY LOCAL AUDI DEALER THAT I HAD TO HAVE AN EMERGENCY REPAIR AND WHY I COULDN'T TAKE IT TO MY LOCAL AUDI DEALER TO HAVE THIS ISSUE FIXED. I THEN STARTED RECEIVING EMAILS AND NOTICES IN THE MAIL TO HAVE THIS ISSUE FIXED AT MY LOCAL AUDI DEALER. HOWEVER, IT WAS NOT UNTIL AFTER I HAD MY AIR BAG RECALL REPLACED THAT I STARTED RECEIVING THESE NOTICES. I HAD NO IDEA THERE WAS A RECALL FOR THIS PROBLEM. I HAD NO CHOICE AT THE TIME TO HAVE THE REPAIR MADE AT MY NORMAL REPAIR SHOP AS IT CAUSED A SIGNIFICANT HAZARD TO ME.

I RECEIVED A NOTICE OF RECALL FOR MY VEHICLE DUE TO POSSIBILITY OF LEAKING FUEL. CALLED THE DEALER TO COMPLETE THE RECALL IN NOVEMBER 2016 ALONG WITH AN REGULAR MAINTENANCE, TOOK THE CAR IN AND WAS NOT ADVISED OF ANY ISSUES WITH COMPLETING EITHER SERVICE. PICKED THE CAR UP AND WAS TOLD THAT THE PART REQUIRED FOR THE RECALL WAS NOT AVAILABLE AND THAT I WOULD BE CALLED BY THE DEALER ONCE THE PART BECAME AVAILABLE SO THE REPAIR COULD BE COMPLETED. IT IS NOW MARCH OF 2018 AND I HAVE YET TO RECEIVE A CALL TO SCHEDULE THE REPAIR OF THE RECALL.

TL* THE CONTACT OWNS A 2010 AUDI Q5. THE CONTACT STATED THAT THE VEHICLE EMITTED A FUEL ODOR FROM OUTSIDE OF THE VEHICLE. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT DID NOT SMELL THE FUEL ODOR UNTIL NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) WAS REMEDIED AT AUDI LYNBROOK (855 SUNRISE HWY, LYNBROOK NY). THE VEHICLE WAS NOT DIAGNOSED FOR THE ADDITIONAL FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V078000 AND 16V660000 (AIR BAGS, FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (CLASSIC AUDI, LOCATED AT 541 WHITE PLAINS RD, EASTCHESTER, NY 10709; (855) 977-2266) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.