2024 Audi Q5 E

There is an active recall. I went to the dealer to have it resolved. I was told there is no fix and not sure when there will be a resolution. That is unacceptable in my opinion. Especially when it pertains to the battery and there is a heightened risk for fire. I am reliant on having a vehicle to get to work. This concerns me deeply and should be fixed or considered a lemon based on no resolution.

The contact owns a 2024 Audi Q5E. The contact stated while driving at approximately 35 MPH, the Lane Keep Assist erroneously corrected the steering wheel, causing the vehicle to make a drastic right turn onto a side street. The contact stated that the failure had been recurring mostly while driving near a turn lane or a side street located on the left or the right sides of the vehicle. The contact stated that there was a message advising the driver to take control of the vehicle displayed after the failure. The vehicle was taken to a local dealer but was not diagnosed or repaired. The manufacturer was informed of the failure and the contact was advised that the failure was a known software failure. The failure mileage was 9,589.

My Audi SUV hybrid hatchback opens and closes using a "foot assist" motion detection system. I believe other car manufacturers offer similar systems on some of their SUVs. The hatchback often opens and closes without me intending it to. When the hatch is open it has often come down on me, my family and my grandkids without warning and without braking. It has hit our heads hard in coming down and it really did a number on my [XXX] grandson, causing some tears and leaving a good size bump and bruise afterwards. When I come around the back of the car to plug in the electric charger when I come home it often opens unintendedly and the opening hatch has often pinned me hard against the closed garage door. In checking I could not find anything in the manual about turning this feature off or controlling how it works. I spoke to 3 car dealerships and they all said it cant be turned off. Looking on line, there are other stories like mine of people getting hurt and also not finding any way to control the 'foot assist' feature. This may be a useful feature for some people but is an obvious safety hazard for me and others and it is surprising that there is no apparent way to disable or modify the feature. It should not be hard to do in my opinion and is long overdue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I want to report a very serious problem I had yesterday with my Audi Q5e 2024 with 5,000 miles as I’m coming home on the freeway during rush hour my car started slowing down and then came to a dead stop in the middle of the freeway not to mention the car was frozen and would not move I’m scared to drive this car at this point and lucky I was not hit from behind and killed, the vehicle had to be flat bed towed to Fletcher Jones Audi Costa Mesa after sitting on the freeway scared to death waiting for a tow truck. This must to corrected by Audi as I have never had a vehicle lock up and will not move all by its self.