2024 Audi Q5 E

My 2024 Audi Q5 plug-in hybrid (VIN [XXX] ) has twice lost accelerator response when transitioning from battery power to gasoline power. In both events, the warning message displayed was: “Drive system: malfunction! Please contact Service.” In both events, the accelerator stopped responding and normal operation was restored only after the vehicle was stopped and restarted. First incident: On 1/20/2025 at 4:12 PM. The battery level reached zero and the vehicle switched from battery power to gas. The warning message appeared and the accelerator stopped working. We had to leave the highway, stop the vehicle, and restart it before the accelerator worked again. I retained a screenshot of the warning message from this event. Second incident: On 1/31/2026 at 4:26 PM. The battery ran out and the vehicle switched from battery power to gas. The same warning message appeared and the accelerator again stopped working. I was able to pull off at a service area, shut the vehicle off, and restart it. Restarting cleared the warning and restored accelerator function. I retained a photo of the error message and dashcam video showing the vehicle speed and rapid deceleration. I reported this condition to Audi West Chester on 2/12/2025 [XXX] XXX) and again on 2/13/2026 [XXX] ). The dealer was unable to determine the cause or repair the problem. I do not consider the vehicle safe to operate. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

In July 2025, I received Recall 93AA (24V988 / 25V080) regarding a defect in the high-voltage battery of my 2024 Audi Q5 Hybrid. The recall states there is a risk of thermal overload and possible fire. I brought the car to the authorized dealer on August 13, 2025, where my service advisor confirmed there was no available repair. I called again on October 14, 2025, and was told there is still no remedy. Audi’s instructions prohibit charging the vehicle until the recall is resolved, which completely disables the hybrid system. This has made the car partially unusable and unsafe to operate as intended. It has been over three months since the recall notice, and no timeline for a fix has been provided by either Audi Corporate or the dealer. The defect has been acknowledged by Audi but remains unresolved, representing an unreasonable delay in remedy for a safety-related issue.

There is an active recall. I went to the dealer to have it resolved. I was told there is no fix and not sure when there will be a resolution. That is unacceptable in my opinion. Especially when it pertains to the battery and there is a heightened risk for fire. I am reliant on having a vehicle to get to work. This concerns me deeply and should be fixed or considered a lemon based on no resolution.