2022 Audi Q3

Vehicle was serviced in 2025 for an electrical issue impacting multiple electrical components of car. Approximately one year later the car is back in the shop for both an electrical issue causing lane departure and now lane keep assist to trigger an error. I was told by the local dealership that it is likely related to an electrical module underneath the bumper of the rear of the car. The dealer is franchise and does not share records with other Audi dealerships and therefore unable to evaluate the problem with the prior Audi dealer who identified and repaired the first issue impacting multiple sensors. I was told this current issue seems to be related to a component underneath the harness of the rear bumper, but may be impacting other electrical systems.

According to the owner’s manual, “Lane guidance provides corrective steering to assist the driver with keeping the vehicle in the center of the lane.” On delivery of the vehicle, I noticed that in highway conditions the system consistently steered the vehicle to hug the right side of the lane. I had to “fight” to keep the vehicle in the middle of the lane. Also, the Advanced Driver Assist Lane Guidance feature randomly shut itself off. I could switch it back on in the touch screen menu. Subsequently the Advanced Driver Assist Lane Guidance option completely disappeared from the menu. The only way to get the option to re-appear in the menu is to either reboot the Multi Media Interface or shut off and restart the vehicle. Sometimes it works, sometimes it doesn’t. Absolutely no warning when the Lane Guidance stops functioning and disappears from the menu. How was your safety or the safety of others put at risk? 1)The Lane Guidance does’t always work, allowing vehicle to leave the lane. (Note that when it DOES work the vehicle hugs the right side of the lane, distracting drivers in the adjacent lane.) 2)Attempts to get the system to work as designed causes a significant driver distraction. 3)Lane Guidance, promoted as a safety feature, is simply unreliable. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The vehicle manufacturer Audi of America (AoA) has offered suggestions to the dealer on how to repair the vehicle. Initially AoA told the dealer that the issue was caused by using a non-Audi charging cable in the USB port. The problem continued without anything plugged into the USB ports. Then on AoA’s recommendation, the dealer replaced a fiber optic cable. That did not fix the problem. No advice from the vehicle manufacturer is fixing the problem.

The infotainment system is damaged resulting in the display screen being blacked out. All of the safety features including rearview camera, parking assistance, Hands-free phone, and all other vehicle settings are not available. There are multiple warning notifications on the dashboard indicating a malfunction in the interior lighting, lane change, and parking systems. Even before the screen went out the rear camera would malfunction when the vehicle is in reverse. The sensor would cause the vehicle to abruptly brake even though there was no obstruction behind. The display failed on October 16, 2022. I took the vehicle into the Audi dealership for service on November 29,2022, however technician was not able to provide any information due to the manufacturer not having a solution to the recall. There is no estimated resolution date nor is there a remedy available for this issue. As a consumer I am very concerned that there is a defect involving the display screen and I am not comfortable driving. I rely heavily on these features when driving to prevent damage or injury. This is the second recall pertaining to the infotainment system within a year. This is very disconcerting because I am not able to use any of the features within the vehicle and the interior is extremely dark at night.

The autopilot feature engaged and took control of the car. I could not wrestle control back even after I turn the car off and back on. I had to fight the car for 32 miles. From Fort Lauderdale to Boca Raton, FL. This happened for the first time last night 12/31 at 12:01 am. And it happened again at around 12:20 am. There was no warning lights only a lamp turned on after it had engaged. It also started showing the two lines marking the lane where I was traveling. It made it very hard to change lanes as I had to fight the auto pilot. I was driving on HWY US 1. If this had happened on I-95 (the other preferred route) I am sure we would have had a crash, possibly with lost of life.