2019 Audi A8

COMPLAINT: Authorized dealer non-compliance with NHTSA Compliance Recall 25V900 (Rearview Camera Software, FMVSS No. 111). Vehicle is a 2019 Audi A8 subject to Recall 25V900, issued by the manufacturer in January 2026. The recall work was scheduled with an authorized Audi dealer in Southern California by telephone. The dealership representative confirmed an appointment for April 17, 2026 at 2:30 PM and represented that the service would take approximately two hours. The appointment was then confirmed in writing three separate times by SMS from the dealership: twice from its scheduling line on April 15 and April 16, 2026, and once on April 16 at 12:38 PM by a Business Development Manager from the dealership main line, who expressly acknowledged the scheduled service and used it to solicit a vehicle appraisal. On April 17, 2026 the vehicle was presented at the dealership at the scheduled time. The service advisor on duty stated that the vehicle would have to be left until the following Monday and could not be serviced that day. He refused to provide any reason for the change. He refused to identify who had scheduled the appointment. He refused to contact the service director on the owner's behalf. A direct call to the service director at the number on his business card was not answered. The vehicle was returned without service. The recall remains uncompleted. The dealer's conduct effectively imposes an unreasonable burden contrary to the obligations of 49 U.S.C. § 30120 and 49 CFR Part 577. GENERAL GUIDELINES: - Component: rearview camera software (subject of Recall 25V900). - Safety risk: per the recall notice, the software issue may prevent the rearview camera image from displaying, decreasing visibility when reversing. - Confirmation: the recall was identified by the manufacturer; the dealer accepted and confirmed the appointment four times (1 verbal, 3 in writing) before refusing. - No physical inspection has occurred; the recall has not been performed. -

The sunroof on my 2019 Audi A8 spontaneously exploded around 445 pm on Friday, April 7, 2023. The car was traveling around 55 MPH and the sunroof just exploded out. The sunscreen was closed at the time. It was not hit by a rock or a tree limb or any other item. It just exploded. Sounded like a gunshot when the car was brought to a stop, there was a large hole in the sunroof and glass scattered all around the hole.

Message appeared on display Jan 7 2023: "Electrical system: Malfunction! Please contact service" The trunk lid opened while I was driving, the a/c quit (I am in Key West!), the auto start/stop quit. I had heard of many other Audi owners whose car just quit, so I scooted home and parked. I had it towed to Coral Gables FL at my expense, and the dealer told me it was an alternator problem that needed to be replaced. None available in the US, could be months before it's repaired. Car is 2019 Audi A8 with 42,000 miles.