2019 Audi A7

The following issues started in September 2024, however, they continue to be a problem and safety concerns. 1. The all doors of this vehicle has complications with opening as the lock and latch assembly fails. This causes issues with the doors locking or opening appropriately. It also causes central locking error code to be alerted. REPLACEMENT OF DRIVER FRONT DOOR LOCK/LATCH ASSEMBLY DUE TO MECHANICAL FAILURE INTERNAL OF LATCH MECHANISM NOT ALLOWING INTERIOR HANDLE/CABLE TO REACH CLOSED POSITION 2. The truck of the car does not open with the use of the door latch or key fob. You have to manually open the trunk. BOTH REAR HATCH MOTORS DUE TO MECHANICAL FAILURE 3. The Apple car play does not always connect successfully which causes a safety concern for not being able to use hand free and reduce distractions while driving.

In January 2026 I received a recall notice (NHSTA # 25V900) from Audi USA regarding a potential malfunction in the rear-view camera system of my 2019 Audi A7. The notice stated this would be corrected by a dealer of my choice making a software update, and that the work would take a maximum of one-half day. On February 25, 2026, I delivered my vehicle to Audi Richmond, Richmond, VA, where I had purchased the vehicle new. On that date, it had approximately 34,000 miles on it. The service adviser stated the corrective work would take about 4 hours, but later I received a call from him saying there was a problem downloading the software update and they would need to keep my vehicle overnight. Thereafter, the dealer made repeated attempts to download the update with no success. I was informed they had contacted the Audi technical group, but their response was slow and their recommended fixes had not worked. The dealer says they then contacted more senior members of the Audi technical group, but that has not resulted in resolution of the problem. I have communicated with the southern regional manager of Audi's customer care division to no avail. He only sends polite emails basically just saying "we're working on it." I have now been without my vehicle for over a month with no end in sight. I understand this upgrade download problem has occurred with other Audis subject to the recall, but the fix has never taken this unreasonable amount of time I have experienced. In my opinion Audi USA has totally failed to provide the necessary technical support to the local dealer or provided the necessary resources, e.g., sending qualified technicians to the dealership or taking my vehicle where it can be fixed. This is the fifth new vehicle I have purchased from Audi Richmond, and up to now the quality of the vehicles and servicing by the dealer has been first rate. Audi needs to learn that actions like my case are both illegal and bad business.

YESTERDAY MORNING, WHILE DRIVING NORTH ON I-35 TO WORK, THERE WAS A LOUD "POP" FROM DIRECTLY ABOVE MY WINDSHIELD. THIS SCARED ME TO DEATH! THE SOUND WAS SO FRIGHTENING THAT I DUCKED AND FOR A MOMENT, I THOUGHT I HAD BEEN INVOLVED IN A WRECK BUT QUICKLY NOTICED NOTHING OUT OF THE ORDINARY HAD OCCURRED. TYPICALLY, TRAFFIC IS VERY HEAVY, ONLY MOVING ABOUT 20MPH. HOWEVER, ON THIS PARTICULAR MORNING, TRAFFIC WAS SOMEWHAT LIGHTER AND MOVING ABOUT 40MPH. I HAD CLEAR VISIBILITY ACROSS THE FRONT WINDOW AND COULD TELL THAT NOTHING HAD FLOWN IN MY DIRECTION. I WAS NOT TRAILING BEHIND OR AROUND ANY SUVS, DUMP TRUCKS, OR OTHER LARGE VEHICLES THAT COULD HAVE KICKED UP A ROCK. I ALSO HAD NOT DRIVEN UNDER AN OVERPASS, SO I KNEW NOTHING COULD HAVE FALLEN FROM ABOVE. ONCE I ARRIVED AT WORK, I DISCOVERED THE FRONT SECTION OF MY PANORAMIC ROOF WAS CRACKED AND SHATTERED ALL THE WAY ACROSS THE WIDTH OF THE VEHICLE AND PRESSED INWARD, EXPOSING THE INTERIOR LINING.

EACH TIME I USE CRUISE CONTROL AND COMPLETELY OUT OF THE BLUE, THE CAR WILL SUDDENLY SLOW DOWN AND AN INDICATOR LANE LIGHT WILL COME ON. I NEVER USE THE LANE ASSIST SO THAT IS NOT THE PROBLEM - I CHECKED THAT FIRST. HANDS ARE ON THE WHEEL, ATTENTION IS FULLY ON THE ROAD AND THERE IS NO DRIVER ERROR. I WILL BE CRUISING ALONG AND THE CAR SUDDENLY (VERY SUDDENLY!) WILL SLOW DOWN - ALMOST AS IF THE ENGINE WAS SHUTTING DOWN. I'M NO LONGER USING CRUISE CONTROL BECAUSE OF THE POTENTIAL DANGER. IN ADDITION TO THIS ISSUE, THE VIRTUAL COCKPIT WILL GO BLACK AND NEVER WORKS CONSISTENTLY I.E. THE BLUETOOTH CONNECTION AND APPLE CAR PLAY. I'VE SPOKEN TO MY DEALERSHIP AND THEY SAID TO CALL AUDI CONNECT. STILL NO SOLUTION AS TO WHY THE PROBLEM HAPPENS. VERY FRUSTRATING.

2019 AUDI A7: AT A STOPLIGHT, OR STOP SIGN, WHERE THERE IS EVEN THE SLIGHTEST INCLINE, AFTER MY 2019 AUDI A7 HAS COME TO A COMPLETE STOP, AND THE ENGINE SHUTS OFF, WHEN I REMOVE MY FOOT FROM THE BRAKE TO ENGAGE THE GAS PEDAL, THE ENGINE DOES NOT ENGAGE IMMEDIATELY AND THE CAR SHOOTS/ROLLS BACKWARDS. THE ROLLBACK IS SIGNIFICANT ENOUGH THAT THE REAR CAMERA TURNS ON. BECAUSE OF THE LAPSE IN TIME BEFORE THE ENGINE ENGAGES AGAIN, I HAVE NO CONTROL OVER THE VEHICLE WHEN THIS HAPPENS AND AM UNABLE TO KEEP IT FROM SHOOTING BACKWARDS I'VE SPOKEN TO MY SALES REPRESENTATIVE AND AUDI'S CUSTOMER SERVICE, AND HAVE HAD THE VEHICLE LOOKED AT BY TECHNICIANS AT BOTH THE FAIRFIELD AND DANBURY CONNECTICUT AUDI LOCATIONS, AND HAVE NOT BEEN GIVEN A SOLUTION TO THE PROBLEM. IN FACT, I HAVE BEEN TOLD ON SEVERAL OCCASIONS, AND HAVE SAVED VOICEMAILS FROM AUDI SERVICE, THAT ALL THEIR VEHICLES ARE DOING THIS BECAUSE OF THE DOUBLE-CLUTCH, THAT IT IS "COMPLETELY NORMAL," AND THAT I WOULD JUST HAVE TO ADJUST MY DRIVING. BECAUSE I HAVE NO CONTROL OVER THE CAR WHEN IT DOES THIS, AND AUDI IS NOT RESOLVING THE ISSUE FOR ME, THIS IS GOING TO LEAVE ME OPEN TO LIABILITY SHOULD THE CAR ROLL/SHOOT BACK INTO ANY VEHICLE STOPPED BEHIND ME, OR PERSON WHO MAY WALK BEHIND MY CAR WHEN I AM STOPPED. I AM FRIGHTENED TO DRIVE THIS CAR FOR FEAR OF INJURING OR KILLING SOMEONE, AND HAVEN'T DRIVEN THE CAR IN OVER A MONTH.

I GOT THIS BRAND NEW CAR. HOWEVER IT HAS MAJOR DEFECTS PERTAINING TO DRIVE SHIFT, AUTO SHUT , SENSORS, SPEEDOMETER AND THE VIRTUAL COCKPIT. I WAS DRIVING ON FREEWAY 5 SOUTH BOUND WHEN I SHIFT THE GEAR FROM "D" TO "S" AND IT WENT INTO NEUTRAL AND IT LOST POWER. THERE WERE CARS BEHIND ME WHO WERE HONKING AND SCARED FOR MY LIFE. THE CAR WAS A BRAND NEW WHEN I GOT IT, I GOT THE CAR ON 11/29/2019. ON I DROVE IT FOR ONLY THREE WEEKS BEFORE I STARTING TO HAVE ISSUES WITH THE VIRTUAL COCKPIT WHERE IT BLACKS OUT. THE SPEEDOMETER BLACKS OUT COMPLETELY AND I WOULDN'T EVEN KNOW THE SPEED OF MY CAR. UPON THIS ISSUES AND THE OTHER RELATED ISSUES RELATED TO VITUAL COCKPIT I TOOK THE CAR BACK TO DEALERSHIP. THE DEALERSHIP KEPT THE CAR FOR TWO AND RETURNED THE CAR BACK TO ME ON 1/18/*2019. I STARTED EXPERIENCING ISSUES WITH THE AUTO/SHUT AS WHEN THE CAR GET STOPPED AT A SIGNAL, IT DOESN'T START AND HAVE TO RESTART THE CAR AND LATER I HAD ISSUE WITH DRIVE SHIFT GOING INTO NEUTRAL WHEN I SHIFT IT FROM "D" DRIVE MORE TO "S" SPORTS MODE ON FREEWAY. PLEASE CONTACT ME TO GET MORE DETAIL ON IT. *TR