NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
60 reportsMileage unknown · Jun 3, 2025
Electrical System
The MMI (Multi Media Interface) System reboots, sometimes every 2 minutes while driving the vehicle. This incident has been widely reported across Audi customers driving 2020 vehicles. When the system temporarily shuts down and restarts, all systems go down. Meaning, all sensors, back-up cameras, navigation systems, emergency ca…
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The MMI (Multi Media Interface) System reboots, sometimes every 2 minutes while driving the vehicle. This incident has been widely reported across Audi customers driving 2020 vehicles. When the system temporarily shuts down and restarts, all systems go down. Meaning, all sensors, back-up cameras, navigation systems, emergency calls, roadside assistance, and the integration of driver assistance systems like adaptive cruise control and collision avoidance assist. The MMI plays a crucial role in enhancing safety features by providing a user-friendly interface for managing various driver assistance systems. When it goes down, as a driver, I am without these safety features and distracted.
NHTSA ODI #11664581
Mileage unknown · May 25, 2025
Back Over PreventionUnknown Or Other
Audi MMI keeps restarting every 5-15 minutes. During the restart the screen goes blank and starts up again. This sometimes happens while parking or backing up and all safety features become disabled.
NHTSA ODI #11663022
Mileage unknown · May 23, 2025
Lane DepartureUnknown Or Other
The Multi media interface (MMI) is constantly rebooting. Dealership efforts to repair have been unsuccessful and replacements are back ordered indefinitely. The inability to utilize the MMI poses a safety risk, as a variety of safety features are either inaccessible or much more difficulty to manage without the interface. I w…
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The Multi media interface (MMI) is constantly rebooting. Dealership efforts to repair have been unsuccessful and replacements are back ordered indefinitely. The inability to utilize the MMI poses a safety risk, as a variety of safety features are either inaccessible or much more difficulty to manage without the interface. I would greatly Appreciate a thorough invedtigstionto resolve this significant safety concern. The Audi MMI (Multi Media Interface) system plays a crucial role in enhancing safety features by providing a user-friendly interface for managing various driver assistance systems and safety-related functions. These include features like emergency calls, roadside assistance, and the integration of driver assistance systems like adaptive cruise control and collision avoidance assist.
NHTSA ODI #11662857
Mileage unknown · May 23, 2025
Unknown Or Other
MMI (multi media interface) power cycles while driving. This can happen every 10-15 minutes. It just started happening in the last month.
NHTSA ODI #11662818
Mileage unknown · May 21, 2025
Back Over PreventionElectrical SystemLane Departure
Complaint Summary Component: Electrical System / Infotainment (MMI) Vehicle: 2020 Audi A5 Make/Model/Year: Audi A5, 2020 Frequency of Issue: Ongoing, multiple times per week Safety Concern: Yes Description of the Problem: I am experiencing ongoing and repeated spontaneous reboots of the MMI (Multi Media Interface) system in my …
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Complaint Summary Component: Electrical System / Infotainment (MMI) Vehicle: 2020 Audi A5 Make/Model/Year: Audi A5, 2020 Frequency of Issue: Ongoing, multiple times per week Safety Concern: Yes Description of the Problem: I am experiencing ongoing and repeated spontaneous reboots of the MMI (Multi Media Interface) system in my 2020 Audi A5. This issue began occurring a few months ago and has since become increasingly frequent. The reboots can happen randomly — sometimes shortly after starting the car, sometimes mid-drive, and even when in reverse, which is particularly concerning as the rearview camera and parking sensors are disabled during the reboot, creating a serious safety risk. The screen goes black, audio cuts off, and navigation is lost for about 30–60 seconds. This can interrupt driver focus and make it harder to safely operate the vehicle. This issue is not isolated to my car. Many other owners of 2020 Audi vehicles with the MIB3 infotainment system are reporting the exact same symptoms, including on a thread with hundreds of replies here: [XXX] Despite numerous complaints, there has been no official recall or permanent fix from Audi USA. Many owners report getting temporary software updates from dealers, but the problem returns. Why This is a Safety Issue: Driver distraction during driving when the screen goes black or restarts. Loss of rearview camera and parking sensors when reversing. Loss of GPS navigation during driving in unfamiliar areas. Loss of hands-free calling functionality mid-call, increasing temptation to use a phone manually. I request that NHTSA investigate this issue with Audi and consider opening a recall or service campaign for affected vehicles. This is an increasingly widespread issue that affects safe operation of the vehicle's core systems, especially during driving and parking. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA ODI #11662472
Mileage unknown · May 21, 2025
Electrical System
The software that supports the radio and other functions keeps rebooting while driving. This I could happen three times in 15 minutes. I have been on highway and it shuts off which has made me swerve and almost get in an accidents. Dealer has charge me $350 and did not fix issue. They are talking with corporate but no one seem…
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The software that supports the radio and other functions keeps rebooting while driving. This I could happen three times in 15 minutes. I have been on highway and it shuts off which has made me swerve and almost get in an accidents. Dealer has charge me $350 and did not fix issue. They are talking with corporate but no one seems to care. Started in January or February of 2025.
NHTSA ODI #11662372
Mileage unknown · May 19, 2025
Electrical SystemUnknown Or Other
The MMI infotainment system randomly restarts approximately every 30 minutes. This causes Apple CarPlay to disconnect, interrupting navigation and music. It's especially unsafe to interrupt while driving on freeway because it leads to missed turns or distractions on the road.
NHTSA ODI #11661939
Mileage unknown · May 14, 2025
Unknown Or Other
MMI (infotainment), and the dashboard screen will turn off randomly and reboot multiple times per day. This is incredibly dangerous as it turns all sound off, and driving visuals like back up camera and maps. Need to press multiple buttons upon reboot to get back to screen.
NHTSA ODI #11660812
Mileage unknown · May 9, 2025
Back Over PreventionElectrical System
The MMI screen in my 2020 Audi A5 Sportback randomly reboots while driving, with no consistent pattern. These reboots occur regardless of whether a phone is connected—via USB-C, Bluetooth, or not connected at all. The issue is highly distracting and often occurs during critical moments, such as while reversing (disabling the rea…
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The MMI screen in my 2020 Audi A5 Sportback randomly reboots while driving, with no consistent pattern. These reboots occur regardless of whether a phone is connected—via USB-C, Bluetooth, or not connected at all. The issue is highly distracting and often occurs during critical moments, such as while reversing (disabling the rear-view camera), when cross-traffic alerts are active, or while moving forward (disabling the parking sensors). What’s particularly concerning is that the issue has become more frequent over time. Initially, it might happen once during a 30-minute commute. Now, it can occur 3–4 times in quick succession, making the system increasingly unreliable and disruptive. Each reboot interrupts essential, hands-free safety features such as Bluetooth phone connectivity and GPS navigation via Android Auto or Apple CarPlay—functions designed specifically to promote safe driving by reducing the need for manual interaction. In addition, the system frequently prompts for the key user to log in and continually checks remote access rights, adding even more distraction while driving. There should be a recall for this! It seems to be happening to a lot of 2020 A4 and A5 owners from my research on the internet. I have tried rebooting and restoring factory settings, but the issue still persist!
NHTSA ODI #11659908
Mileage unknown · May 1, 2025
Back Over PreventionElectrical System
Center display that shows backup camera continuously reboots (approximately every 5 minutes). The reboot is distracting to driver and when it occurs the backup camera and parking warning sensors are lost.
NHTSA ODI #11658320
Official recalls
4Jan 26, 2022
Volkswagen Group of America, Inc. (Audi) is recalling certain 2019-2021 Audi A5 Sportback, RS5 Coupe, RS5 Sportback, S5 Sportback, 2020-2021 A4 Allroad, A4 Sedan, A5 Cabriolet, A5 Coupe, A6 Allroad, A6 Sedan, A7, A8, Q5, S4 Sedan, S5 Coupe, S5 Cabriolet, S6 Sedan, S7, S8, SQ5, 2021 Q5 Sportback, Q7, Q8, RS6 Avant, RS7, RSQ8, SQ5 Sportback, SQ7, and SQ8 vehicles. The rear axle alignment may not have been inspected after the repairs for Recall 21V-295 (42L1) were performed.
Consequence & remedy
Consequence: Rear axle misalignment may cause premature or uneven tire wear, increasing the risk of a crash.
Remedy: Dealers will inspect the rear axle, adjust the alignment as necessary, and replace any prematurely or unevenly worn tires, free of charge. Owner notification letters were mailed March 3, 2022. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 42L5.
Additional source detail variants (2)
Tires
Volkswagen Group of America, Inc. (Audi) is recalling certain 2019-2021 Audi A5 Sportback, RS5 Coupe, RS5 Sportback, S5 Sportback, 2020-2021 A4 Allroad, A4 Sedan, A5 Cabriolet, A5 Coupe, A6 Allroad, A6 Sedan, A7, A8, Q5, S4 Sedan, S5 Coupe, S5 Cabriolet, S6 Sedan, S7, S8, SQ5, 2021 Q5 Sportback, Q7, Q8, RS6 Avant, RS7, RSQ8, SQ5 Sportback, SQ7, and SQ8 vehicles. The rear axle alignment may not have been inspected after the repairs for Recall 21V-295 (42L1) were performed.
Consequence: Rear axle misalignment may cause premature or uneven tire wear, increasing the risk of a crash.
Remedy: Dealers will inspect the rear axle, adjust the alignment as necessary, and replace any prematurely or unevenly worn tires, free of charge. Owner notification letters were mailed March 3, 2022. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 42L5.
SUSPENSION:REAR:AXLE:NON-POWERED Axle Assembly
Volkswagen Group of America, Inc. (Audi) is recalling certain 2019-2021 Audi A5 Sportback, RS5 Coupe, RS5 Sportback, S5 Sportback, 2020-2021 A4 Allroad, A4 Sedan, A5 Cabriolet, A5 Coupe, A6 Allroad, A6 Sedan, A7, A8, Q5, S4 Sedan, S5 Coupe, S5 Cabriolet, S6 Sedan, S7, S8, SQ5, 2021 Q5 Sportback, Q7, Q8, RS6 Avant, RS7, RSQ8, SQ5 Sportback, SQ7, and SQ8 vehicles. The rear axle alignment may not have been inspected after the repairs for Recall 21V-295 (42L1) were performed.
Consequence: Rear axle misalignment may cause premature or uneven tire wear, increasing the risk of a crash.
Remedy: Dealers will inspect the rear axle, adjust the alignment as necessary, and replace any prematurely or unevenly worn tires, free of charge. Owner notification letters were mailed March 3, 2022. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 42L5.
Nov 10, 2021
Volkswagen Group of America, Inc. (Audi) is recalling certain 2017-2020 A4 Allroad, A4 Sedan, 2018-2019 RS5 Coupe, 2019 RS5 Sportback, 2018-2020 A5 Cabriolet, A5 Coupe, A5 Sportback, S4 Sedan, S5 Cabriolet, S5 Coupe, and Audi S5 Sportback vehicles. The cable connecting the seat heater to the Passenger Occupant Detection System (PODS) may have a contact fault, causing the software to misdiagnose a malfunction and disable the passenger air bag.
Consequence & remedy
Consequence: A disabled passenger air bag increases the risk of injury in the event of a crash.
Remedy: Dealers will replace the connecting cable and either the heating mat or entire seat cover, free of charge. Owner notification letters were mailed January 7, 2022. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 74E3. This recall is an expansion of Recall 19V-547 (74D9). Vehicles previously repaired under 19V-547 will need to return for the new remedy.
Additional source detail variants (2)
Air Bags:sensor:occupant Classification:front Passenger
Volkswagen Group of America, Inc. (Audi) is recalling certain 2017-2020 A4 Allroad, A4 Sedan, 2018-2019 RS5 Coupe, 2019 RS5 Sportback, 2018-2020 A5 Cabriolet, A5 Coupe, A5 Sportback, S4 Sedan, S5 Cabriolet, S5 Coupe, and Audi S5 Sportback vehicles. The cable connecting the seat heater to the Passenger Occupant Detection System (PODS) may have a contact fault, causing the software to misdiagnose a malfunction and disable the passenger air bag.
Consequence: A disabled passenger air bag increases the risk of injury in the event of a crash.
Remedy: Dealers will replace the connecting cable and either the heating mat or entire seat cover, free of charge. Owner notification letters were mailed January 7, 2022. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 74E3. This recall is an expansion of Recall 19V-547 (74D9). Vehicles previously repaired under 19V-547 will need to return for the new remedy.
Seats
Volkswagen Group of America, Inc. (Audi) is recalling certain 2017-2020 A4 Allroad, A4 Sedan, 2018-2019 RS5 Coupe, 2019 RS5 Sportback, 2018-2020 A5 Cabriolet, A5 Coupe, A5 Sportback, S4 Sedan, S5 Cabriolet, S5 Coupe, and Audi S5 Sportback vehicles. The cable connecting the seat heater to the Passenger Occupant Detection System (PODS) may have a contact fault, causing the software to misdiagnose a malfunction and disable the passenger air bag.
Consequence: A disabled passenger air bag increases the risk of injury in the event of a crash.
Remedy: Dealers will replace the connecting cable and either the heating mat or entire seat cover, free of charge. Owner notification letters were mailed January 7, 2022. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 74E3. This recall is an expansion of Recall 19V-547 (74D9). Vehicles previously repaired under 19V-547 will need to return for the new remedy.
Apr 26, 2021
Volkswagen Group of America, Inc. (Audi) is recalling certain 2021 Q7, Q8, Q5 Sportback, SQ5 Sportback, RS6 Avant, RS7, RS Q8, 2020-2021 Audi S6 sedan, Q5, A8, S8, A7, A6 Allroad, A5 Cabriolet, A4 sedan, A4 Allroad, SQ5, S7, A6 sedan, S5 coupe, S4 sedan, S5 Cabriolet, A5 coupe, 2019-2021 RS5 coupe, A5 Sportback, S5 Sportback, RS5 Sportback vehicles. The lock nut on the trailing arm of the rear axle may break due to stress corrosion.
Consequence & remedy
Consequence: A broken lock nut may misalign the rear axle, causing a loss of control and increasing the risk of a crash.
Remedy: Dealers will replace the lock nuts and, if necessary, the associated bolts, free of charge. Owner notification letters were mailed June 4, 2021. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 42L1.
Nov 25, 2020
Volkswagen Group of America, Inc. (Audi) is recalling certain 2021 Audi RS5 Sportback, 2020-2021 Audi A5 Sportback, and S5 Sportback vehicles. The wiring harness for the rear lights could be missing the anti-abrasion protection in the area of the spare wheel well.
Consequence & remedy
Consequence: Without the scuff protection, the wires may become damaged during a rear crash, disabling the doors from being opened from the outside, causing a loss of hazard lights, and increasing the risk of injury.
Remedy: Audi will notify owners, and dealers will apply scuff protection, free of charge. The recall began January 21, 2021. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 97EU.
Additional source detail variants (2)
Exterior Lighting:tail Lights
Volkswagen Group of America, Inc. (Audi) is recalling certain 2021 Audi RS5 Sportback, 2020-2021 Audi A5 Sportback, and S5 Sportback vehicles. The wiring harness for the rear lights could be missing the anti-abrasion protection in the area of the spare wheel well.
Consequence: Without the scuff protection, the wires may become damaged during a rear crash, disabling the doors from being opened from the outside, causing a loss of hazard lights, and increasing the risk of injury.
Remedy: Audi will notify owners, and dealers will apply scuff protection, free of charge. The recall began January 21, 2021. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 97EU.
Electrical System
Volkswagen Group of America, Inc. (Audi) is recalling certain 2021 Audi RS5 Sportback, 2020-2021 Audi A5 Sportback, and S5 Sportback vehicles. The wiring harness for the rear lights could be missing the anti-abrasion protection in the area of the spare wheel well.
Consequence: Without the scuff protection, the wires may become damaged during a rear crash, disabling the doors from being opened from the outside, causing a loss of hazard lights, and increasing the risk of injury.
Remedy: Audi will notify owners, and dealers will apply scuff protection, free of charge. The recall began January 21, 2021. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 97EU.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
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