2023 Audi A3

Dealer is refusing to acknowledge the known BSG defect (TSB 2058831/13) and is instead attempting to charge for secondary electrical failures (ABS/AC) caused by the primary charging system failure. 2023 Audi A3 2.0T, VIN [XXX] . Recurring 48V BSG (Belt Starter Generator) failure causing complete loss of power steering and brake assist. First documented under warranty October 29, 2025 at 45,500 miles at Audi Livermore (RO #XXX) — 48V battery at 0%, fault code P0A7D00. Dealer only recharged battery and erased codes without replacing BSG. Vehicle became completely undriveable March 22, 2026 with cascading electrical failures including CELO state, ABS failure, and complete loss of power steering and brake assist — a dangerous safety condition. Vehicle has been at Audi Livermore since March 26, 2026 — 40 days — unrepaired. Audi is now attempting to charge $3,751.70 for consequential faults caused by the unrepaired BSG. Open Audi Corporate Case #XXX. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2023 Audi A3. The contact stated while driving 70 MPH, the contact observed a RED triangle icon, and the message "Electrical System Malfunction Defect - Low Charge" was displayed. The contact stated that the vehicle then lost motive power. The vehicle was steered over to the side of the road and stalled. The vehicle was restarted after 45 minutes. The vehicle was towed to a dealer where it was diagnosed that the fault control module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 57,083.

My 2023 Audi A3 with less than 3,000 miles completely stopped in the middle of a highway in Saugerties, New York. 4 hours away from home. I had my dog and my little sister with me and in the freezing pouring rain we had to get out and redirect traffic/ try to find help. I called Roadside assistance. They never came on [XXX] and didn't call back till 10pm to say they couldn't get to us because of the 8 inch snow storm. We had no heat because the car would not turn back on. 5 Ubers/ 3 lyfts and all taxis didn't come. Finally 1 uber came and took us to a nearby camp site where they allowed pitbull dogs. The next day, I had to call over 60 times to get someone to just tow my car to Audi Albany. Audi Albany would not drive me a loaner car because it was an hour away. With a lot of arguing Audi roadside/tow services finally allowed me to drive with the tow truck driver to Audi Albany. They gave me a loaner but said I had to book another hotel night because I was not allowed to drive the loaner back to my home yet. I was stuck in Saugerties NY for 2 nights 3 days. We both got sick from Sunday waiting for roadside assistance for over 5 hours. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)