2018 Audi A3

Transmission module! Started jerking when switching gears, to not switching gears at all and this happened while driving so I was on the road stalled with no gear changes! Car is inoperable, due to this and it’s still being paid for yet not able to be driven from practically the day I bought it! The manufacturer knows this is an issue and we are still out here in unsafe non gear changing cars! Very dangerous

appointment Aug2022 to take car for recall work of the PODS sensor mat & to update the PODS control module but was told the part was out of stock due to logistics. Why they scheduled appointment without confirming the part was in stock. I was then told before I left that there was a couple hundred cars needing this recall and that there would be a waiting list for recall work and that I would get a call to be put on a waiting list, never received a call. Then 6 months later in Feb 2023, I received another letter from Audi informing me again of the recall 69BY & a new recall item 24Wi. I called Audi & was told the part(s) were out of stock. I called today 16AUG2023 after waiting another six months & a service advisor informed me that the recall work was already performed on my vehicle. According to the invoice(s) from Audi of El Paso the recall work for PODS was completed on 05DEC2020 for Audi Action Code 69Z4 and 23AI . But according to a letter from Audi of America dated May 2021, it stated that a interim safety recall notice was issued but a recall repair is not yet available for Audi Action Code 69BY. It was still being under investigation and a solution was still being developed. In Dec 2021, I received a letter from Audi stating that there was a solution to fix the recall/defect 69BY & it says “to correct this defect, your authorized Audi dealer will replace the passenger occupant detention system (PODS) sensor mat & update the PODS control module.” I called Audi of El Paso after receiving the letter & was told part was on backorder due to demand. I inputted the VIN of my vehicle into Audi USA recall webpage [XXX] ). I also ran VIN into the NHTSA database. Both Audi & NHTSA state that recall(s) work 69BY & 24Wi on my vehicle have not been fixed. But according to Audi of El Paso all the recall work was done in 2020. Air bags turn off with wife in car have airbag problems since 2019. Current Mileage 34k INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The low pressure fuel pump, located in the fuel tank, shorted out and melted surrounding plastic housing. The pump is available for for inspection and has been verified by an independent service center. The vehicle and failed component have not been inspected by the manufacturer, police or insurance reps. Audi of America was contacted, but declined to inspect or pass the issue to technical representatives. There were no warning lights or messages. Symptoms included hesitation at startup.

On February 19, 2022, I drove from my home in San Francisco to the Home Depot in Colma/Daly City. This is a 7 Mile drive one way on the freeway. When I was leaving the parking lot at the Home Depot, I put the car in reverse and all of a sudden it would not move. The car stopped. I turned the ignition off. Then on. There were NO warning lights. I put the car in reverse again, and now it was bucking and stopped. It would not move. I had the car towed to my house on Saturday February 19, and again on Monday February 21 to the Audi Of San Francisco service department. The dealer told me that the problem was with the TCM (Transmission Control Module). It needed a SOFTWARE UPGRADE. Wow. This is really dangerous. Imagine if I was on the highway going 65 MPH and the TCM decided it needed a software upgrade. I am so happy I was in a parking lot. So, I always bring my car into the Audi Service department. And they NEVER upgraded the TCM software. They said it is not part of "maintenance". This is clearly Wrong! And Very dangerous. I am suprised that no on has been killed in an accident because of this. So, I paid: $250. Deductible Plus $275. Diagnostic. Plus $570. For TCM Software update ($1095. Total) Invoice/order #944256. Chris, the service advisor reported to me that Audi Of America Does NOT require or recommend Software updates to the TCM. And software updates are not part of the extended warranty. And also told me SOFTWARE is not covered under any warranty at Audi.

Audi Dealership is not co-operating to perform the recall issued on my vehicle, i have been trying to schedule the part replacement for more than a year now and every time they say the part is not available. i also attached my service request to Audi but after a phone call to confirm they said the part not available and they do not know when they will have the part. below is recall info: Mar 22,2021 Manufacturer Recall Number: 69BY NHTSA Recall Number: 21V198

I have not been able to fix the problem. I had an appointment with a local Audi dealership earlier in the year to address this recall and the day before they cancelled my appointment because they had not received the parts. I was rescheduled to drop off the car in April 2022 since the dealer had received the parts. The car was at the dealership for 2 days when they called me to have the car picked up and inform me that they ran out of parts at the dealership while the car was there and that I would have to wait for further notice to have the recall performed. It is August 21, 2022 and still no notice and my local dealer still has not received the parts. It is going to be 1 year since the recall notice was sent and my vehicle has not been able to be serviced.

The panoramic sunroof suddenly shattered when drove on the highway I-15 at the speed around 75mph. There was no other cars around me when this happened, and we didn't use any heater or A/C at that time, all windows were closed. There is no sign of glass exploding prior to the failure. If the shade is not closed, the exploded sunroof glass will splash in the car cabin, causing injury for all passengers. Also, the shattered broken glass will hit the vehicles behind my car in a high speed. I have visited the Audi dealer, but they have no explanations about why this happen, they didn't exam the defect glass yet.

On 4 Jan 2022 I received my notification of the PODS recall from Audi for my 2018 A3. I called the dealer and they informed me they did not have the part and would not schedule me for the repair until they had they part. They also indicated they had no control over when the part would be available and suggested I call Audi Customer Care for information on when the part might be available. I did as suggested and got a supreme runaround and sent back to the dealer. The service manager indicated to me they would put me on the list and call when they received the part. Unfortunately, they could not schedule me for repairs as they did not have a delivery date for the part from Audi. My system is intermittently showing the airbag is not working. This has been going on for a couple of months. I should be able to schedule my car for repair but cannot as Audi is slow rolling the delivery of the part for this recall. I want to inform NHTSA that Audi is not offering a timely response to this recall. After being notified of the problem several months ago, you would think they could start the manufacturing process to deliver parts in a timely manner. And to send a letter to me and advise that I should schedule the repair only to discover the parts aren't available and I can't get my Audi A3 repaired is very bad on Audi's part.

The passenger airbag stays on off mode even when a passenger is sitting in the seat with their seatbelt on. I have taken my car to Audi dealership two times and they tell me I would have to pay $900.00 for a new airbag pod which may not even fix it. Audi also told me it’s not covered with my warranty. I’ve been trying to avoid driving with passengers but it’s my only vehicle and can’t always avoid it.