2015 Audi A3

My 2015 Audi A3 was subject to a fuel suction jet pump safety recall. Before the recall repair was available, the vehicle developed a fuel leak and fuel-spilling problem. Audi inspected the vehicle in XXX and documented that its Tech Line advised replacing the fuel tank and all attaching components, with a quoted cost of approximately $5,730. I was unable to afford this repair and questioned why the fuel tank needed replacement. Audi subsequently performed the suction jet pump recall repair in August 2024. However, the fuel problem did not resolve. After the recall repair, I was told the vehicle continued to spill fuel during testing and that the only solution was still replacement of the fuel tank. I was allowed to drive the vehicle home with approximately one gallon of fuel, after which it remained inoperable for approximately two years. In XXX, an independent repair facility inspected the vehicle. The original fuel tank was NOT replaced. Instead, the facility removed the fuel tank to access and replace the suction jet pump and related components. The vehicle was restored to normal operation, and since that repair there have been no fuel leaks, fuel spilling, or related problems. The original factory fuel tank remains installed. The independent repair therefore resolved the same fuel-related problem without replacing the fuel tank that Audi had diagnosed as faulty. The vehicle required numerous tows during the period when I attempted to have the problem diagnosed and repaired. Audi's recall remedy did not resolve the fuel-system safety problem, and the vehicle remained unusable until the suction jet pump was replaced independently. The fuel leak was documented on video: [XXX] Audi inspected the vehicle after the leak occurred. The problem was ultimately corrected only after the suction jet pump was replaced independently, without replacing the original fuel tank. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I have an appointment at Audi of Richmond on Wednesday 08/19/26 and was told to have the car there on Tuesday the day before the appointment to fix the recalls. I called Audi USA roadside assistance and also the actual dealership about a complimentary tow based of the fact the reason it stop driving was because of one of the recalls. They said they can’t cover it because they can’t confirm that was the cause that keeps it from driving which confuses me because a fuel pump recall should trigger a stop drive anyway because of fire hazard at the very least. I will upload pictures of the scanner codes that let me know it was the fuel pump recall.

the jet fuel pump is on the recall list for front wheel drive audi a 3 cars - they are only including vin numbers for that type of car - mine is all wheel drive and even though i have the same faulty part in my car they will not take responsibility for it - which is why there is a class action law suit against audi america now - so i am filing all of the things that i can to help in resolving the issue of them misrepresenting a car for a 2nd time to me and selling me something that is unsafe and undriveable. my safety has been put at risk every time i have gotten in this car - it has stopped working on the highway several times putting me at risk. when i come to a light or try to pull out of a parking spot i can't move the car, it shakes and stops driving. this has happened to me more times than i can count and now it doesn't drive at all. this has been confirmed by an auto body shop that has been helping me - this car has been in their shop more times than i can count and i have not been able to drive the car for months - they finally did some research and found the class action law suit against audi for the jet fuel pump. i have already spent money to fix other parts like the reg fuel pump which the dealership also lied to me about before purchasing it. i have brought this issue to the attention of audi usa and they refuse to take responsibility even though when i called them a few months ago they said originally this was a sales problem - and if it was a manufacturing problem they would be able to do something about it - now when i have proof it is in fact a manufacturing problem and defect and there is a law suit against them for this same thing - they will won't help or take any responsibility. yes there were problems soon after i bought the car. it took a while to figure out what was going on as i mentioned it had been in and out of the shop several times before we learned of the real issue and of the defective part, recall, and lawsuit.

Subject: Complaint regarding refusal to perform recall repairs outside the U.S. – VIN [XXX] Dear NHTSA Office of Defects Investigation, I am the owner of an Audi A3, model year 2015, VIN [XXX] . According to the NHTSA database, my vehicle is subject to two open recall campaigns: – 69BY / 21V198 – Passenger Occupant Detection System (PODS) – 20YF / 24V110 – EVAP Suction Pump I currently reside in Ukraine, where the vehicle has been legally imported and registered. Despite the recalls being active and safety-related, the official Audi importer and dealers in Ukraine have refused to perform the repairs free of charge. They argue that these recalls apply only to the U.S. market and therefore decline service, which contradicts the global principle of mandatory recall repairs. This situation puts me and other drivers at risk, as the unresolved recall issues directly affect vehicle safety. I kindly ask NHTSA to review this case and provide guidance on ensuring that recall obligations are respected internationally, or to instruct Audi AG / Audi of America to facilitate the execution of these recalls regardless of the vehicle’s current market. Attached, please find copies of my correspondence with Audi dealers in Ukraine and Audi of America. Thank you for your assistance. Best regards, [XXX] Ukraine Phone: [XXX] Email: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Shortly after starting the car, and while exiting a parking lot, the car stalled and lost engine power. I was able to start the car back up for long enough to be able to pull back into the parking lot however after the car got parked the engine refused to start and stay running for the next hour. After a check using OBD11, the codes were showing the cause of the original problem was low fuel pressure which ended up causing misfires. The only way I was able to get the car running and staying running was by purging the system repeatedly by turning on the ignition without starting the car. This has all happened once before while I was driving at relatively low speeds (around 25 MPH) in a town, and I had to go through the same process. No warning lights show for the first multiple attempts at starting the car until it consistently fails to start. No inspections have taken place.

Dear NHTSA, I am filing a complaint about the handling of a recall repair on my 2015 Audi A3 (VIN: [XXX] ) for the suction jet pump. The service experience has been frustrating and raises concerns about the repair’s quality. 1.First Visit - Inadequate Information: During my first visit to the service center, over an hour away, I was turned away because my fuel level was too high. I was never informed that my gas tank needed to be below a certain level for the repair, resulting in wasted time and travel. 2.Second Visit - Check Engine Light Still On: On my second visit, the suction jet pump was supposedly repaired, but my check engine light remained on. I had informed the service advisor that the light was related to an EVAP system malfunction, which I was told could be caused by a faulty suction jet pump. After speaking with multiple mechanics, I learned that a malfunctioning suction jet pump could cause fuel to enter the EVAP system, damaging parts like the purge valve or charcoal canister. 3.Unreasonable Charges: The service advisor insisted that the remaining EVAP issues were unrelated to the recall and wanted to charge $220 for another diagnostic and repairs, without even inspecting the car after the recall service. This seems unfair, as there’s no way to confirm without a proper check. 4.Missing Seat Belt Buckle: After the recall service, I discovered that the rear driver’s side seat belt buckle was missing. This is a major safety concern and needs to be addressed. I request NHTSA’s help in investigating the repair quality and ensuring these issues are resolved fairly. Thank you for your attention. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

This is in regards to your investigation into a recall for Audi 2015 A3 fuel system issues. My car was repaired as part of that initial recall, however, i am experiencing a bunch of fuel related issues as of now. My fuel tank will no longer fill with gas. The dealership said i need a need fuel tank. Then at the exact same time, my low side fuel pump failed. I mentioned to the dealership about the recall and the fuel problems, they told me they were not related. I paid to replace the lower said fuel pump. Now a few months later my high side fuel pump has failed. I then found the article about the investigation about fuel issues, they told me again it was not related. So now they are asking me to replace the high side fuel pump. I told them it was not a coincidence that both fuel pumps and my gas tank all fail at the same time along with the investigation. They again told me its not related. I opened up a case with Audi of America and they are investigating. Having issues with the fuel delivery system will cause the car to sudden stop and stall at high rates of speed, and has caused me to break down in the middle of the road with no warning.

Vehicle is not taking fuel, there is early stopping of the fuel nozzle and there is significant fuel spillback. Fuel would go in for 2 seconds and the fuel nozzle shuts off. I was trying to refill and then there was spillback of fuel that propelled all over my body and all over the floor of the gas station. I had taken my vehicle to a licensed repair shop who thought it might be a carbon canister which I got replaced. I tried to refuel after the maintenance and the problem persisted. My vehicle once again could not refuel, after sitting at a gas station for 10 minutes I was calling my Husband, all of the sudden what little fuel was left in the tank shot back out and spilled all over the gas station floor and side of my car. I took my car to the licensed repair facility who then called my warranty company and they had adjuster come out as the repair facility tried to refuel my car, and it would not refuel and adjuster took videos of the fuel spilling back out. The warranty would not cover my vehicle because they say it is EVAP and they found a safety recall that matches the symptoms NHTSA: 16V647 for 2015 Audi A3 Sedans. Mine is a 2015 Audi A3 Sedan but for some reason this is not covered according to my VIN #

I experienced issues putting fuel in my vehicle. The pump would shut off as if the tank were full after putting only a few dollars in the tank. At one point gas backed up and spalshed onto my hand and cloths, down the side of my vehicle onto the ground. Prior to this I noticed my vehicle hesitating when accelerating at times. I took it to the Audi dealership explaining something was preventing fuel from going into the gas tank. The Audi dealership’s initial diagnosis recommendation was to replace charcoal cannister as it had gas in it. Once replaced, the technician still had issues fueling the vehicle. After a second diagnostic test they determined the Evap Cannister as well as the actual fuel tank needed to be replaced. I did take my vehicle to another establishment for a second opinion as I felt the Audi dealership did not appear to know what the exact problem was. Prior to and during the issue with my vehicle, there were no warning lamps on messages indicating any problems. There was only the slight hesitation when accelerating periodically. This occurred approximately 1 week prior to the fueling issues.