2009 Acura Tl

THE FRONT SEAT HEADRESTS (AKA HEAD RESTRAINTS) CAUSE SEVERE NECK PAIN NO MATTER HOW THE SEATS ARE ADJUSTED. THIS PAIN IS CAUSED BY THE FORWARD TILT TO THE HEADREST THAT CANNOT BE ADJUSTED. THE TILT IN THE HEADREST CAUSES THE DRIVER'S HEAD TO BE PUSHED FORWARD IN A DOWNWARD-LOOKING ANGLE. THIS IS BOTH PAINFULLY UNCOMFORTABLE (I NOW SUFFER FROM CHRONIC SEVERE NECK PAIN) AND DANGEROUS BECAUSE IT: 1) IS PAINFULLY DISTRACTING, 2) CAUSES THE DRIVER TO BE DISTRACTED WHEN TRYING (IN VAIN) TO ADJUST SEAT AND DRIVING POSITION TO UNSUCCESSFULLY FIND A PAIN-FREE SEATING POSITION; 3) FORCES THE DRIVER TO EITHER RECLINE THE SEAT TOO FAR BACK OR TO HAVE TO DRIVE WITH EYES TILTED UNNATURALLY UPWARD (AS IF LOOKING OVER ONE'S GLASSES) WHILE THE HEAD IS PUSHED FORWARD AND DOWNWARD. I HAVE BEEN TOLD THAT MY PROBLEM IS THAT I DO NOT REALIZE THAT THESE ARE NOT HEAD RESTS BUT ARE HEAD RESTRAINTS AND THAT I SHOULD ENDURE CHRONIC NECK PAIN AND INJURY IN ORDER TO AVOID WHIPLASH IN A REAR END COLLISION. I WAS HIT FROM BEHIND IN ANOTHER CAR WITH "STANDARD" HEADRESTS AND SUFFERED NO INJURY; THE COLLISION WAS SO SEVERE (A PICKUP TRUCK HIT MY 1982 TOYOTA COROLLA STATION WAGON IN 1994) THAT THE FRONT SEAT BACKS WERE FLATTENED (I.E., WERE SACRIFICED TO ABSORB THE ENERGY). THE PROBLEM I HAVE WITH THE 2009 ACURA TL IS EXTREMELY RIDICULOUS AND PAINFUL. IN MY 2007 ACURA TL AND I COULD DRIVE LONG DISTANCES WITHOUT PAIN. IN THE 2009 TL WITH THESE RIDICULOUSLY-DESIGNED HEADRESTS, I HAVE NECK PAIN DURING MY 15-MINUTE COMMUTE TO WORK AND IT CONTINUES WHEN I'M NOT DRIVING. THIS HEADREST DESIGN IS PRODUCING CUMULATIVE INJURY THAT IS CAUSING DAMAGE TO MY NECK AND CERVICAL SPINE. THE EXCUSE THAT ACURA USES IS THAT THIS DESIGN IS MANDATED TO REDUCE WHIPLASH INJURIES. I HAVE DRIVEN OVER 400,000 MILES IN MY LIFE AND HAVE NEVER EXPERIENCED WHIPLASH INJURY. SENT: APRIL 7, 2014 WITH 55,000 MILES ON THE CAR. *TR

I JUST BOUGHT THE ACURA TL 2009 AT 4/23/2013 AND WITH A MONTH DRIVING THE CAR THE PAINT BEGIN CRACKING ,FADING AND PEELING IN THE ALL BODY PART OF THE CAR AND I LOOK UGLY WHEN YOU LOOK THE CAR FROM ANY VIEW NO MATTER IF RAINING OR SUNNY YOU STILL SEE THE CRACKING IN THE CAR AND GETTING UGLY DAY BY DAY AND THE DEALER DON'T WANT TO DEAL WITH THIS MATTER WHAT I CAN DO WITH THIS PROBLEM?? *TR

BECAUSE OF THE REFLECTIVE MATERIAL USED IN THE CONSTRUCTION OF THE DASH LOWER DASH COMPONENTS ON THE FAR LEFT AND FAR RIGHT SIDE OF THE DASH, THERE IS A BLIND SPOT CREATED BY SUN GLARE INTO THE LEFT AND RIGHT MIRRORS FROM THE REFECTION OFF THE LOWER LEFT AND RIGHT DASHBOARD. THE REFLECTION AND GLARE IS SO STRONG, IT COMPLETELY ELIMINATES AN IMAGE IN THE MIRROR, WHEN THE SUN IS BEHIND YOU, LOW IN THE SKY. IF YOU ARE CHANGING LANES AND DEPENDING ON THE MIRROR WITHOUT LOOKING BACK, YOU CAN'T SEE ANY OBJECT THAT MIGHT BE IN THE MIRROR. IT'S A DANGEROUS SITUATION. *TR

THE LOWER PART OF THE DASHBOARD, AT MID LEVEL ON THE LEFT AND RIGHT SIDES NEXT TO THE VENT OPENINGS, IS FINISHED WITH A REFLECTIVE MATERIAL THAT CAUSES SEVERE SIDE MIRROR GLARE WHEN DRIVING WITH SUNLIGHT COMING FROM THE REAR. THE GLARE IS SO BAD, THAT IT CREATES A BLIND SPOT IN THE SIDE VIEW MIRROR. WHEN THIS HAPPENS, THE GLARE ALMOST COMPLETELY COVERS THE ENTIRE SURFACE OF THE MIRROR, MAKING IT IMPOSSIBLE TO SEE WHATEVER MIGHT BE IN THE NEXT LANE OR BEHIND. IN AN EMERGENCY SITUATION, IF YOU COME ACROSS SOMETHING IN THE ROAD AND MUST CHANGE LANES, IF YOU LOOK INTO THE MIRROR, YOU CAN'T SEE WHAT IS IN THE LANE NEXT TO YOU BECAUSE OF THE GLARE. THIS COULD LEAD TO AN ACCIDENT, PARTICULARLY IF THERE IS NOT ENOUGH TIME TO TURN AND LOOK. *TR

ABOUT 2 WEEKS AFTER I PURCHASED MY BRAND NEW ACURA TL, I NOTICED THAT MY DRIVER SIDE WINDOW RATTLES LOUDLY WHEN I SHUT THE DOOR, ESPECIALLY WHEN MY WINDOW IS ROLLED DOWN PART WAY. EACH DAY THE RATTLE GETS WORSE AND NOW THE WINDOW RATTLES WHEN I DRIVE ON BUMPY ROADS. I CALLED THE DEALERSHIP AND MADE AN APPOINTMENT TO HAVE MY DRIVER SIDE WINDOW FIXED. THE RATTLING NOISE IS SO LOUD THAT I AM CONCERNED THAT THE WINDOW WILL BREAK AND WILL CAUSE BODILY HARM. THE SERVICE ADVISOR INSISTED THAT THERE WASN'T A PROBLEM AND REFUSED TO TAKE ANY SORT OF ACTION. HE REFUSED TO SCHEDULE AN APPOINTMENT FOR ME BECAUSE HE SAID THERE'S NOTHING HE COULD DO ABOUT IT, AND REASSURED ME THAT THIS IS JUST THE WAY THE CAR IS DESIGNED. AFTER ARGUING BACK AND FORTH, THEY FINALLY AGREED TO INSPECT MY CAR. THE SERVICE ADVISOR INSPECTED MY VEHICLE WINDOW AND INSPECTED ANOTHER VEHICLE (SAME MAKE AND MODEL) TO SEE THE DIFFERENCE. HE ADAMANTLY DENIED THAT THERE WAS A DIFFERENCE IN THE VEHICLES. I INSPECTED IT AND NOTICED THAT MY VEHICLE IS MAKING A CONSIDERABLY NOISIER RATTLE. THERE WAS CLEARLY A DIFFERENCE. THE SERVICE ADVISOR THEN GRABBED ANOTHER GENTLEMAN THAT WORKS DIRECTLY FOR THE ACURA CORPORATION AS THEIR ZONE MANAGER. HE INSPECTED BOTH VEHICLES AND OF COURSE HE LIED AND CONSPIRED WITH THE SERVICE ADVISOR TO TELL ME THAT THERE'S NOTHING WRONG WITH MY WINDOW. BOTH GENTLEMEN EVEN QUESTIONED MY CONCERN FOR A RATTLING WINDOW. I EXPLAINED THAT THIS COULD CAUSE BODILY INJURY IF THE WINDOW BREAKS OR IF I WERE TO GET INTO AN AUTOMOBILE ACCIDENT AND THE WINDOW IS NOT SUPPORTED PROPERLY. IT WAS APPARENT BOTH OF THEM DID NOT WANT TO FIX MY VEHICLE. I AM UNCERTAIN OF THE REASONING BEHIND THEIR MOTIVE, POSSIBLY THEY DID NOT WANT INCUR FINANCIAL LOSS, SINCE MY VEHICLE IS UNDER WARRANTY AND ANY COST ASSOCIATED TO THE REPAIR WOULD COME FROM EITHER THE ACURA CORPORATION OR THE DEALERSHIP. ACURA HAS REFUSED TO ACKNOWLEDGE PROBLEM WITH WINDOW. ACURA IS TRYING TO COVER-UP THIS PROBLEM. *TR

WHILE DRIVING MY 2009 ACURA TL WITH 10,000 MILES ON IT THE STEERING WHEEL LOCKED UP. BEFORE I COULD STOP THE CAR I SIDESWIPED A GUARDRAIL CAUSING MINOR COSMETIC DAMAGE. THE CAR WAS TOWED TO DEVAN ACURA IN NORWALK CT. THEY COULD NOT FIGURE OUT WHAT WAS WRONG SO THE ENGINEERS FROM HONDA WERE CALLED. THEY DISASSEMBLED THE STEERING SYSTEM PART BY PART. THE PARTS WERE SENT OUT TO CALIFORNIA TO THE HONDA ENGINEERS. AFTER "CAREFUL INSPECTION" THEY COULD NOT FIND ANYTHING WRONG WITH THE PARTS. THEY ARE SAYING THE STEERING WAS DAMAGED AS A RESULT OF THE ACCIDENT. THAT IS EXACTLY THE OPPOSITE OF WHAT ACTUALLY HAPPENED!! THEY ARE TRYING TO COVER UP A SERIOUS SAFETY ISSUE! I ASKED THEM TO REPLACE THE PARTS AND TO PAY FOR THE DAMAGE TO THE CAR BUT THEY REFUSED. INSTEAD THEY GAVE ME A BILL FOR $3500.00 AMERICAN HONDA CORPORATION IS NOT STANDING BEHIND THEIR PRODUCT AND LETTING THE CUSTOMERS DOWN. I SUGGEST THINKING TWICE ABOUT BUYING A HONDA OR ACURA BECAUSE THIS IS THE WAY YOU WILL BE TREATED IF YOU HAVE A PROBLEM! SO MUCH FOR THE SAFETY OF THEIR CUSTOMERS. *TR