2004 Acura Tl

TL*THE CONTACT OWNS A 2004 ACURA TL. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT WAS PULLED OVER BY THE POLICE AND INFORMED THAT THE PASSENGER SIDE HEADLIGHT WAS NOT WORKING. THE CONTACT DID NOT NOTICE ANY DIFFERENCES IN THE HEADLIGHTS PRIOR TO THE FAILURE. THE DRIVER SIDE HEADLIGHT HAS RECENTLY BEEN DIAGNOSED BY THE DEALER FOR THE SAME ISSUE. THE PASSENGER SIDE HEADLIGHT HAS NOT BEEN DIAGNOSED. THE CURRENT MILEAGE WAS 110,000 AND FAILURE MILEAGE WAS 50,000.

I WAS DRIVING ON THE HIGHWAY DOING ABOUT 65MPH AND MY VEHICLE JUST WENT INTO A COMPLETE STOP AND IT WILL NOT EXCEED 50MPH IMMEDIATELY MY CHECK ENGINE LIGHT CAME ON AND WHEN I BROUGHT IT TO THE DEALER THEY REPORTED THAT THE THROTTLE WAS LOOSE AND THAT THERE IS NOTHING ELSE WRONG AND THAT IS WHEN THEY INFORMED ME THAT THE ENGINE THAT MY VEHICLE HAS IS NOT THE VEHICLES ORIGINAL WHICH I WAS NOT VERY HAPPY ABOUT BECAUSE I SHOULD HAVE BEEN TOLD THIS BEFORE I BOUGHT THE VEHICLE. NOT TO MENTION THE FACT THAT I COULD HAVE GOT INTO A SERIOUS ACCIDENT WHEN THIS INCIDENT OCCURRED. *TR

TL*THE CONTACT OWNS A 2004 ACURA TL. WHILE DRIVING APPROXIMATELY 20 TO 45 MPH, THE POWER STEERING PUMP MADE A LOUD WHINING NOISE AS IF THERE WAS NO FLUID. THE DEALER STATED THAT THE POWER STEERING FLUID WAS LEAKING OUT. THE POWER STEERING PUMP AND POWER STEERING FLUID WERE REPLACED; HOWEVER, THE FAILURE CONTINUED. THE DEALER STATED THAT AN ERROR WAS MADE WHEN DURING THE PREVIOUS REPAIR AND THEY MADE THE CORRECTION ON MARCH 17, 2008. THE CONTACT RECEIVED A SAFETY RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 08V091000 (STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS) ON MAY 16, 2008. ON MAY 19, 2008, HE CALLED ACURA FOR REIMBURSEMENT AND WAS INFORMED THAT HE WOULD NOT BE REIMBURSED BECAUSE THE FAILURE THAT WAS REPAIRED WAS NOT THE SAME AS WHAT WAS STATED IN THE RECALL. THE CURRENT MILEAGE WAS 118,000 AND FAILURE MILEAGE WAS 113,000.

TL*THE CONTACT OWNS A 2004 ACURA TL. THE CONTACT SMELLED BURNING OIL WHILE DRIVING AT AN UNKNOWN SPEED. HE PULLED OVER AND NOTICED SMOKE COMING OUT OF THE HOOD. WHENEVER THE CONTACT TURNS THE VEHICLE, SMOKE ENTERED THROUGH THE VENTS AND OUT OF THE HOOD. HE EXAMINED THE VEHICLE AND NOTICED THAT THE POWER STEERING HOSE WAS LEAKING FLUID. THE CONTACT HAS NOT TAKEN THE VEHICLE TO THE DEALER. THE CURRENT MILEAGE WAS 110,000 AND FAILURE MILEAGE WAS 109,000.

TL*THE CONTACT OWNS A 2004 ACURA TL. THE CONTACT REPLACED FOUR SETS OF BRIDGESTONE TIRES, SIZE P23545R17 (NA) DUE TO INNER TREAD WEAR. THE DEALER INFORMED HIM OF TECHNICAL SERVICE BULLETIN NUMBER 05-050, DATED JANUARY OF 2006. THE BULLETIN STATED THAT THE 2004 ACURA TL CAN ONLY USE BRIDGESTONE TURANZA EL42 TIRES. THE CONTACT FEELS THAT ACURA SHOULD HAVE INFORMED THEIR CUSTOMERS OF THE REQUIRED TIRES FOR THE VEHICLE AT THE TIME OF PURCHASE. WHEN THE CONTACT REPLACED THE TIRES, HE REQUESTED THAT THE MANUFACTURER ASSIST WITH THE COST; HOWEVER, THEY REFUSED AND INSISTED THAT THE VEHICLE HAD AFTER MARKET TIRES. THE DOT NUMBER WAS UNKNOWN. THE FAILURE MILEAGE WAS 12,800 AND CURRENT MILEAGE WAS 39,400. UPDATED 4/21/08 *CN THE CONSUMER STATED TIRES WERE REPLACED WITH FALKEN ZIEX ZE512 P235/45R17 ON 09/05 AND 01/07. THE CONSUMER FURTHER STATED THE LAST INCIDENT THE TIRES WERE REPLACED BY BRIDGESTONE TURANZA EL42. UPDATED 04/21/08 *TR

ON JANUARY 4, 2008, WHILE TURNING LEFT FROM A STOPLIGHT IN CLIFTON PARK, NY, THE RIGHT FRONT WHEEL OF THE MY 2004 ACURA TL BROKE LOOSE AND WAS NO LONGER CONTROLLABLE. I WAS ABLE TO NAVIGATE/COAST THE CAR TO THE SIDE OF THE ROAD. THE TOW TRUCK DRIVER TOOK THE CAR TO NORTHEAST ACURA. AT THE TIME OF THE INCIDENT, THE CAR HAD 61,634 MILES ON IT. I DIDN'T HEAR FROM NORTHEAST ACURA FOR OVER A WEEK. THE SERVICE ADVISOR (STEPHEN WITTEK) VERIFIED THAT THE BALL JOINT HAD SNAPPED AND IT HAD CAUSED DAMAGE TO THE DRIVESHAFT. AT THIS POINT I ASKED HIM IF IT WAS NORMAL TO ONLY REPLACE ONE BALL JOINT. HE SAID, NORMALLY, YOU'RE RIGHT. BUT THE LEFT SIDE BALL JOINT DIDN'T SHOW ANY WEAR AT ALL. IN FACT, THE RIGHT BALL JOINT DID NOT SHOW ANY SIGN OF WEAR EITHER. IT JUST BROKE - IT WASN'T ACTUALLY THE JOINT THAT FAILED BUT THE SUSPENSION ARM THAT HELD THE BALL PORTION OF THE JOINT. THERE WAS NO SIGN OF DAMAGE. IT JUST BROKE. WE'VE NEVER SEEN ANYTHING LIKE THIS. NOTE THE QUOTATION MARKS. I CALLED NORTHEAST ACURA AGAIN ON FRIDAY, JANUARY 18, 2008 AT APPROXIMATELY 3:00 P.M. TO CONFIRM THAT THE SERVICE DEPARTMENT WOULD BE OPEN ON SATURDAY SO THAT I COULD PICK UP MY CAR. I ASKED THE PERSON TO ENSURE THEY PUT THE BROKEN PARTS FROM THE REPAIR IN MY TRUNK. SHE STATED THAT THEY HAD ALREADY DISPOSED OF THE BROKEN PARTS. I FIND IT HIGHLY DOUBTFUL THAT THOSE PARTS WERE NOT RETRIEVABLE ONE DAY AFTER THE REPAIRS WERE COMPLETED. IN MY SUBSEQUENT DEALINGS WITH ACURA OF NORTH AMERICA CUSTOMER SERVICE, THE CUSTOMER SERVICE REP (KEVIN MCCARTHY) STATED THAT IT WAS MY RESPONSIBILITY TO REQUEST THAT THE PART BE RETAINED FOR INSPECTION OF MATERIAL FAILURE. THEY OBVIOUSLY KNEW IT WAS MATERIAL FAILURE (SEE THE QUOTED PASSAGE ABOVE) AND FAILED TO RETAIN THE PART OR REPORT IT TO ACURA OF NORTH AMERICA. HAD THIS FAILURE OCCURRED AT HIGHWAY SPEED (I HAD JUST EXITED OFF I-87 NORTH IN A 65 MPH ZONE), THE RESULTS OF THIS FAILURE WOULD HAVE BEEN FAR GRAVER THAN THE NOMINAL DAMAGE TO MY CAR. *TR

TL*THE CONTACT OWNS A 2004 ACURA TL. WHILE CHANGING THE OIL IN THE VEHICLE, THE CONTACT NOTICED THAT THE SEAL ON THE POWER STEERING WAS DAMAGED. IT APPEARED AS IF THE FLUID WAS LEAKING. THE DEALER STATED THAT ALTHOUGH THE FAILURES WERE IDENTICAL, THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 08V091000 (STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS). THE MANUFACTURER AND DEALER WOULD NOT PROVIDE ANY ASSISTANCE. THE VEHICLE IS CURRENTLY BEING REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 101,000.