2021 Acura Rdx

The contact owns a 2021 Acura RDX. The contact stated that while at a complete stop at a stop sign or traffic light, the engine auto stop-start system was inoperable upon depression of the brake pedal. The vehicle was taken to the dealer, but the failure could not be duplicated. The dealer initially suggested that the battery might require replacement. However, another dealer determined that the battery was functioning properly and exhibited no defects upon inspection. The manufacturer was not notified of the failure. The failure mileage was unavailable.

The Auto High-Beam system activates the high beams inappropriately during operation. The system triggers the high beams directly into the eyes of oncoming traffic and activates during early dusk conditions. The sudden, intense illumination blinds oncoming drivers. This creates an immediate glare hazard and significantly increases the risk of a head-on collision. I reported this specific failure to the authorized dealership on three separate occasions, engaging three distinct service advisors during the active warranty period. The service department omitted these complaints from the formal repair orders. The first advisor stated the system was functioning normally. The second advisor stated the technicians completed an inspection and verified the system as fully operational. The third advisor acknowledged experiencing the exact same malfunction on their personal vehicle and instructed me to manually disable the safety feature. The system fails silently, displaying zero warning lamps or error messages prior to or during the malfunctions. The attached service invoices document a severe, underlying instability within the vehicle's electrical and Advanced Driver Assistance Systems (ADAS) network, culminating in a complete VSA modulator replacement. These records establish a confirmed administrative pattern of the dealership dismissing intermittent safety faults, officially logging statements such as "unable to verify issue" and "no problem found" on subsequent visits. This evidentiary paper trail substantiates the dealership's systemic suppression of my specific, repeated verbal reports regarding the Auto High-Beam safety hazard. The vehicle and the Auto High-Beam system remain available for inspection upon request.

On March 20th, my husband and I went out to dinner with three friends. We arrived around 6:50 PM and left our car with the valet. When we returned later that evening to pick up the vehicle, a valet employee approached us and asked us to walk with him to the car. The police were already present at the scene. The employee explained that when he entered the vehicle on the driver’s side to return it to us, he closed the door and immediately heard the sound of glass shattering. When we reached the car, we saw that the entire rear window had been shattered. The police later reviewed the surveillance footage and confirmed that the incident occurred exactly as described by the valet employee.

The contact owns a 2021 Acura RDX. While driving at an undisclosed speed, there was an abnormal gunshot sound coming from the vehicle. The vehicle was driven to the residence. The contact inspected the exterior of the vehicle but found no failure. The contact stated that the following day, while driving at an undisclosed speed, the panoramic roof glass shattered, and glass shards fell inside the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 56,000.

- Rear window shattered without impact or any signs of stress. - Safety at risk if driving and breakage occurs. In this case I was away from the parked vehicle when the shattering occurred. - There are quite a few reports of this issue online in Facebook Acura owner groups and in published news stories such as this: [XXX] - In my case, it was inspected by the repair company and confirmed to be a common occurrence they are called to repair. - There were no warning lights or any signs of damage or stress to the glass. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Sudden breaking of panoramic glass on sun/moon roof. I believe this is related to the clicking noise that is caused by the improper bolting in this model. There is an active service bulletin for the improper bolting/flexing in the panoramic glass. I called the Acura dealership where this was bought and they didn’t acknowledge that. I had my two children, toddler and infant, in the back. They like the panoramic open. If this broke on top of them this would be a very serious injury.

The contact's sister owns a 2021 Acura RDX. The contact stated that the rear glass had shattered while the vehicle was parked in the driveway. The dealer was contacted and advised that the earliest availability to replace the glass was in 3-4 days. The manufacturer was notified of the failure and a case was opened; however, the manufacturer later informed the contact that the model year was not covered under TSB: 22-014 (Rear Windshield Glass Shattering). The failure mileage was approximately 60,000.