2019 Acura Rdx

I purchased this Acura RDX model in 2019 and exported it to Europe, Moldova. Last Saturday when I just started moving my car accidentally got stall and repair service reported the fuel pump crash. I've start researching and learned that fuel pump issue is recognized by Acura and they do a change for this part. As I live in the Republic of Moldova is there a chance to receive this part? I can send you back the defective part as well. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Acura RDX. The contact stated while driving approximately 35-40 MPH, the vehicle failed to exceed 40 MPH upon depressing the accelerator pedal. There was no warning light illuminated. The contact veered to the side of the road, where she turned off and restarted the vehicle, and the vehicle operated as needed; however, the failure recurred several times while driving. The contact stated that she veered to the side of the road, turned off and restarted the vehicle on each occasion, and the vehicle operated as needed. The contact stated that the failure had been occurring intermittently. The vehicle was taken to the dealer several times, but the dealer could not duplicate the failure. The contact stated that she had recorded the failure on video, which was sent to the manufacturer; however, the manufacturer provided no assistance and referred the contact to the dealer. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 55,000.

My rear glass shattered and the broken glass went into the tailgate. Due to its design flaw, it's impossible to completely remove the shattered glass from the tailgate. This is a safety hazard as broken glass can fall out from the small holes on the tail gate. This is a known problem in our model, and the design flaw has been confirmed by an auto glass repair professional.

The contact owns a 2019 Acura RDX. The contact stated that the rear windshield suddenly shattered after the contact entered the parked vehicle. There was no impact to cause the rear windshield to shatter. Additionally, the vehicle had not been turned on at the time of the failure. The vehicle was taken to the dealer who replaced the windshield. The failure reoccurred. The vehicle was not repaired a second time. The manufacturer was not made aware of the failure. The approximate failure mileage was 54,000.

The contact owns a 2019 Acura RDX. The contact stated while reversing out of a parking spot at approximately 3 MPH, the vehicle stalled. The contact stated that several unknown warning lights were illuminated. The contact stated that several attempts were made to restart the vehicle however, eventually the vehicle was towed to an independent mechanic. The mechanic diagnosed the vehicle and retrieved DTC codes: P0087 and U047168ECM. The mechanic related the failure to NHTSA Campaign Number: 21V215000 (Fuel System, Gasoline). The mechanic referred the contact to a dealer for assistance. The contact had the vehicle towed a local dealer. The dealer was unable to retrieve the fault codes. The technician was unable to start the vehicle. The vehicle was not repaired. The contact stated that the failure had occurred twice. The manufacturer had not been informed of the failure. The failure mileage was approximately 43,000.

My car has been shaking on acceleration but no engine light or any warning popped up. When I called an Acura dealership, they said they would have trouble diagnosing the problem without a light on. A few days later, while accelerating on the highway, my car started shaking violently and lost power. The engine light started flashing. I could have gotten into an accident because I could no longer accelerate on the highway. I had to slowly pull off to a safe stop. This could have been a dangerous and life-threatening situation. Someone could have crashed into me behind me and I could not quickly get into a safe area. I brought it to an Acura dealership and they could not find anything. The engine light had turned off. Though, when I took the car again, the car was still shaking on acceleration. I was afraid to drive at normal speeds since it is extremely safe. I took it to another personal mechanic and he was able to reproduce the problem. He saw there is a service bulletin out for just this problem. The possible cause is “humid air within the intake tract May condense and accumulate excessive moisture during steady driving.” I would have to replace the intercooler system and get the PGM-Fl software updated. This is a safety issue, and Acura has not released any recalls on this. The dealerships are also saying it will not be covered by warranty for me.

The contact owns a 2019 Acura RDX. The contact stated that while operating the vehicle, the passenger’s side air bag off light remained illuminated with a passenger seated in the seat. After restarting the vehicle, the failure would be self-corrected. The vehicle was taken to the local dealer who replaced the passenger’s side air bag sensor, but the failure reoccurred. The manufacturer was notified of the failure. The contact was concerned that in a crash the passenger’s side air bag would not deploy as needed. The failure mileage was 8,000.

The contact owns a 2019 Acura RDX. The contact stated that while driving approximately 65 MPH, the check engine warning light suddenly illuminated, and the vehicle lost motive power and started to decelerate. After pulling off the roadway and restarting the vehicle, the failure was self-corrected, and the vehicle operated as designed. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 57,000.

When I was approaching my vehicle from the rear, I noticed my back window had chunks of glass missing and it appeared cracked. As I got closer, I noticed the entire back window was shattered. Pieces of glass were on the ground, meaning this occurred here, at the store. I would have noticed this earlier when leaving work because I approach my vehicle from the rear and the window was fine. Even looking through the rear window while driving it was clear. I went back into the store I was at and asked the store management to review the cameras to see if a person did this. I contacted the police. Management of the store stated no one approached my vehicle. They did see “a weird occurrence of the glass just shatter, no one was near the vehicle”. The police showed up, reviewed video and said there was nothing they could do because no crime was committed. I contacted my insurance to have it repaired. I had to drive the vehicle home and then to Safelite to have it repaired, all while my rear view vision was obstructed by having shattered glass. The way the glass shattered, pieces could have struck a person walking by. If I were in the vehicle or had people in the backseat, they would have been struck with glass. Glass was scattered all throughout the back of the vehicle. I believe the tint I had on the window kept it from completely falling into the trunk. If this would have happened while being driven, it could have caused an accident. Safelite replaced the window, but was unable to remove the glass that had fallen into the tailgate. I now hear glass moving around when I drive and also when I lift and lower my tailgate. This is going to depreciate the vehicle value and also prevent me from selling the vehicle. I have also noticed while doing research, many other owners of RDX are having the same issue, yet no Recall. Acura has not considered this to be a problem.

The rear windshield shattered while closing the driver door, glass pieces could fall into passenger on the back seat, Acura posted a Service Bulletin (22-014) on 10/28/2022. The vehicle hasn’t been inspected by the manufacturer. There wasn’t any service lights, it just randomly happened while closing the driver door, something to point out I did used the rear windshield defroster in the morning.