2019 Acura Rdx

November 2022, my rear window shattered while parked in my parents driveway. Did not know what happened so I called my insurance company (State Farm) they came out a few days later to replace it. I reported it to my dealership and they said they have never heard of that happening before. December 2024, my rear window shattered again while sitting in my garage, this time I called American Honda. I made a complaint with them and told them this has happened before and they need to correct it. They told me they have never heard of this happening and I needed to report it to my dealership. Again, I reported to the dealership and they told me the same thing. My insurance covered the cost of the repair twice. I'm following other Acura RDX owners who are having this same issue on Facebook. Honda needs to recall these cars because this is a safety issue that needs to be correct. There is also a class action lawsuit against American Honda.

Want this documented as it was not previously back in 2022 when the glass shattered the first time. A very cold January day in 2022. Used auto start and defroster. Came out of work whole back window was shattered. Got in vehicle shut door glass fell in and went everywhere. Drove home with giant whole in back window about 8 miles and immediately put vehicle in garage. Called Acura Customer Relations was informed they have never heard of this happening received a case#. Heard nothing after and NEVER was notified of any TSB’s. Both times vehicle was under warranty/extended warranty.

I went out to my car to leave work for lunch and discovered that my rear windshield had shattered between my arrival and leaving for lunch. I found out by closing my drivers' door and having a significant portion of the rear windshield fall into the back of the car, scattering glass everywhere. The entire rear glass was shattered and fell out of place with any movement of the car. There were no apparent cracks in the glass prior to shattering. The weather was unusually cold for this region, ranging between 16-22 degrees F when it shattered, and the car was parked in a parking deck, covered but exposed to the weather. Sky was clear and no rain/snow. I was on the 3rd level of the parking deck and backed into my space, facing the exterior of the deck, so no opportunity for a projectile to shatter the window.

Upon entering the vehicle while it was turned off, the rear window shattered unexpectedly when I closed the door, scattering pieces everywhere. If this had occurred while I was driving, the loud noise from the window breaking could have led to a serious accident. It startled me to the point where I ducked, as the sound was akin to a gunshot. This issue is reportedly common with the RDX, particularly the 2019 models. Unfortunately, the dealership informed me that it is not covered under warranty and there is no active recall. Due to the increased cost associated with my deductible, I opted for an aftermarket window installation. I am aware that a class action lawsuit is currently in progress regarding this matter, as well as Technical Service Bulletin 22-014, yet the dealership has declined to accept any responsibility.

Twice the back window on my 2019 Acura RDX has shattered in very cold temperatures. This happened in January 2022 and December 2024. The vehicle was parked both times. No warning just a loud boom noise. When getting in the car and gently closing the door after the glass shatters the glass fell into the back of the vehicle going everywhere. This is a major safety issue as the shattered glass can severely injure an adult/baby/pet. Twice this was replaced by my insurance company that I pay a pretty hefty premium on. I have been in contact with American Honda and they seem to be aware of the issue but only offer to possibly issue a onetime good faith reimbursement for one window which does not resolve this safety concern from happening over and over again. In 2022, the glass was replaced and the vehicle had to be taken to a body shop for the remaining glass to be vacuumed out and a solution applied to catch the remaining glass that rattled in the hatch. Only 90% was removed. In 2024 the glass was replaced 2 times as the first one was a defect and appeared wavy when driving. The glass went everywhere when being replaced all over my garage and driveway. The glass shop could only clean/vacuum so much. The glass continues to fall out of the tailgate when the hatch is opening/closing or when just pulling out of the driveway onto the road. When contacting American Honda they refused to pay for the tailgate to be vacuumed and solution applied and informed that I need to contact my local dealer. When I contacted my local Acura dealer they were willing to do the service but for a fee. American Honda currently has a class action lawsuit out of California for this issue. The only resolution is to replace the entire tailgate. Please take this into consideration and hold American Honda accountable for their actions of negligence in keeping their very loyal customers safe and demand they issue a recall for all vehicle owners as our safety depends on it.