2019 Acura Rdx

I received the notification from Honda via Acura Link regarding my 2019 RDX Fuel Pump Manufacture Safety Recall on 12/18/2023. For additional references, a complaint was filed with Honda (Complaint No. 14397579). I have made several attempts with Acura Dealerships (McGrath Acura Morton Grove & McGrath Acura of Downtown Chicago) to have the fuel pump replaced. Each time I was advised that unless I am experiencing problems, they can not service my vehicle as the do not have the parts available. They did not even inspect my vehicle to assure me that my vehicle is safe to drive. Per NHTSA website it states "if the fuel pump module is inoperative, the engine may not start or can stall while driving, increasing the risk of a crash or injury". But what about more severe damages for me, my passengers or others? What about additional out of pocket expenses for repairs/services that could occur because my vehicle was refused service? Now, when driving, I have anxiety every time I drive my vehicle when it stalls. I WANT MY CAR SERVICED & MY FUEL PUMP REPLACED ASAP!! National Highway Traffic Safety Administration (NHTSA), American Honda Motor Company, Inc. (Honda) and McGrath Acura Morton Grove & McGrath Acura of Downtown Chicago are hereby on notice that my RDX was not inspected. I was refused service and the recall has not been properly addressed even though NHTSA issued a recall to replace a defective fuel pump.

I purchased this Acura RDX model in 2019 and exported it to Europe, Moldova. Last Saturday when I just started moving my car accidentally got stall and repair service reported the fuel pump crash. I've start researching and learned that fuel pump issue is recognized by Acura and they do a change for this part. As I live in the Republic of Moldova is there a chance to receive this part? I can send you back the defective part as well. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My car has been shaking on acceleration but no engine light or any warning popped up. When I called an Acura dealership, they said they would have trouble diagnosing the problem without a light on. A few days later, while accelerating on the highway, my car started shaking violently and lost power. The engine light started flashing. I could have gotten into an accident because I could no longer accelerate on the highway. I had to slowly pull off to a safe stop. This could have been a dangerous and life-threatening situation. Someone could have crashed into me behind me and I could not quickly get into a safe area. I brought it to an Acura dealership and they could not find anything. The engine light had turned off. Though, when I took the car again, the car was still shaking on acceleration. I was afraid to drive at normal speeds since it is extremely safe. I took it to another personal mechanic and he was able to reproduce the problem. He saw there is a service bulletin out for just this problem. The possible cause is “humid air within the intake tract May condense and accumulate excessive moisture during steady driving.” I would have to replace the intercooler system and get the PGM-Fl software updated. This is a safety issue, and Acura has not released any recalls on this. The dealerships are also saying it will not be covered by warranty for me.

Car engine turned on and suddenly shut off as I was pulling onto a highway from a store driveway. As it was sudden and unexpected, as well as the first occurrence, this is highly dangerous to driver and passengers in the car.Problem confirmed by AAA auto repair shop, confirming it was due to a fuel pump failure . This car year, make and model is on recall for this exact item but my car is not on the list, despite the recent event. Dealer refusing to pay for replacement stating it’s not on the recall list. Insurance will be contacted shortly.

On 02/25/2023 our car abruptly stalled on us while driving without any warning in a remote area out of state over 3 hours away from our residence at night with temperatures below freezing with a minor in the car. We were lucky it happened on a back road and not on highway with hi velocity just an hour earlier because this would have killed us. The car came to a complete stall in the middle of the road, the red battery sign came on and the car would not start. We had a very poor cell phone reception, it took us over 3 hours to get a tow track, by the time the truck arrived we were shivering from cold. The car is impossible to put in neutral while in full stall that makes removing car from the road and towing near impossible. The car got towed to the nearest Acura repair center in PA. We were left with no car with a minor in the middle of the night in the cold out of state with very limited financial resources. As of now the car is still at the repair shop in PA, we are back in Maryland without any vehicle. The repair shop told us that there is no fuel pressure and it is likely fuel pump failure, that has already been reported and recalled on other Acura RDX 2019, but for some reason is not associated with our VIN. This is a major safety concern with a faulty part on a 4 years old car that could have potentially killed us and now is putting unimaginable financial, logistical and emotional hardship on us being left without a vehicle out of state and absolutely no timeline on when this very costly repair will be done due to unavailability of the part. Please issue a recall on this VIN ASAP before somebody will get hurt. It seems to be problem with many Acura RDX 2019 cars and is calling for much larger recalls then previously issued NHTSA recalls: 21V-215 FAM 2019-20 RDX Fuel Pump Motor Safety Recall Expansion and 20V-314 S7D2019 /RDX Fuel Pump Motor Safety Recall. This same exact fuel pump failure is reported all over the internet in forums and RDX 2019 reviews.

Once again, 3 weeks after the first time it happened, my 2019 ACURA RDX lost ALL power and I had to drift to the side of the road. This occurred on the Baldwin Beach Express and luckily there is not a lot of traffic this time of year so I could get on the shoulder. Car would not restart, all lights around the speedometer had come on. I had to have it towed to the Acura dealership in Mobile where it was towed the first time when this happened. At that time the told me they could not duplicate the problem. Three weeks later it has happened again . The tow truck driver tried to start the car and said " you're not getting any fuel" and asked if the fuel pump had been checked. Supposedly it has been replaced when it was first recalled. Could it be another faulty fuel pump? My question....how dangerous would this be if this happened in the I-10 Mobile tunnel?????? The first time it happened I tried to call Acura but the complaint department is not open on Sundays. This time it happened on a Friday and I was able to file my complaint. Will I get a response to this event now that it has happened a second time?

While driving on interstate 65 headed towards Mobile, Al. My 2019 Acura RDX lost ALL power. Every light surrounding the speedometer was lighted. No power, nothing.. was able to coast from the right hand lane to the shoulder of the interstate. . No power steering and I was moving slower and slower because I was on a hill. Frightening to say the least. If I had been in the left hand lane I’m not sure I could have made it to the shoulder. And if a truck had been behind me an unable to change lanes I would have been smashed. Car towed to dealership.

The fuel pump was replaced in July 2020 due to a safety recall. That new pump failed on October 2021. No fuel pump fails so quickly unless the pump has same situation. Dealer replaced pump but charged me for part and labor of their own bad job form July 2020. I was lucky that it failed while I was moving at a slow speed in a safe place

Vehicle went into limp mode while I was accelerating up to speed onto a highway crossing lanes and driving uphill. All acceleration stopped, and the vehicle quickly decelerated due to being on a steep hill. It was not raining at the time. I had moved into the leftmost lane, and luckily there was a left shoulder to pull the car onto. The check engine light came on and was flashing. I turned the car off and back on, and it started. There could have been a very bad accident.

THIS IS THE SECOND COMPLAINT FOR THIS VEHICLE, THE PREVIOUS COMPLAINT WAS ASSIGNED NHTSA ID NUMBER: 11277657. SIMILAR TO THE INCIDENT THAT WAS PREVIOUSLY REPORTED, WHILE DRIVING ON A HIGHWAY AT A HIGH RATE OF SPEED, ATTEMPTING TO PASS ANOTHER VEHICLE, THE CAR WENT INTO LIMP MODE, LOST ACCELERATION, STEERING BECAME DIFFICULT, AND THE CHECK ENGINE LIGHT CAME ON. LUCKILY, WE WERE ABLE TO SAFELY GET THE CAR INTO THE RIGHT HAND LANE AND PULL OFF INTO THE SHOULDER. WE TURNED THE VEHICLE OFF AND WHEN WE TURNED IT BACK ON THE VEHICLE OPERATED NORMALLY. AS WITH THE PREVIOUS INCIDENT, THIS OCCURRED IN THE RAIN. THE CAR WAS BROUGHT TO THE DEALERSHIP AND, AS WITH THE PREVIOUS INCIDENT, WE WERE TOLD THEY COULD NOT DUPLICATE THIS ISSUE AND THE VEHICLE WAS RETURNED TO US. WE WERE TOLD THAT IF THE ISSUE OCCURS AGAIN TO BRING THE VEHICLE BACK TO THE DEALERSHIP. AS STATED IN MY PREVIOUS COMPLAINT, THIS IS AN EXTREMELY DANGEROUS MALFUNCTION THAT COULD RESULT IN A SERIOUS ACCIDENT. THIS TIME MY TWO CHILDREN WERE IN THE CAR. WHAT IS IT GOING TO TAKE FOR ACURA TO FIND AN ACCEPTABLE RESOLUTION TO THIS PROBLEM? HOW MANY OF THESE MALFUNCTIONING VEHICLES ARE ON THE ROAD???